Job summary
We are looking for individuals with an interest in patient safety to support our organisation in designing and delivering safer healthcare services. Your background should demonstrate lived experience of having accessed healthcare through your own personal journey, supporting a family or friend or through patient experience groups or forums. Ideally you should live or have links within the Norfolk and Waveney Valley region and some experience of accessing community delivered healthcare services.
The role of a Patient Safety Partner (PSP) was introduced in 2021 by NHS England as part of its National Patient Safety Strategy. This included a framework for involving patients in patient safety, stating that every NHS healthcare provider in England must have a patient, carer or other lay person to support and contribute to the healthcare organisations governance and management processes for patient safety.
Commitment to the role will be up to a maximum of 6 sessions per month (a session being max 4 hours) and payment will be made retrospectively of work undertaken. Payment will be at a rate of £18.75 per hour (equivalent to £75 per session). The level of hours required (between Mon - Fri 0900-1700) will vary from month to month dependent on the work required. You will be required to have flexibility of hours/days to support the work within the organisation.
Main duties of the job
The Patient Safety Partner will reflect the voice and needs of the people that use our community-based health services. Contributing your unique perspective of how patient safety issues can impact people who use our services, you will help us to improve safety and develop safer services in partnership with patients, families and carers.
The role requires active involvement in the design of safer healthcare at all levels across the organisation, gathering insights from our local people and communities. Your main role will be to work with us to ensure that we prioritise the safety requirements of our patients, thereby maximising the things that go right and minimising the things that go wrong for people receiving our services.
You will be supported to undertake your role and become part of a larger network of Patient Safety Partners both regionally and nationally to support wider healthcare developments.
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
Job description
Job responsibilities
The Patient Safety Partner will reflect the voice and
needs of the people that use our community-based health services. Contributing
your unique perspective of how patient safety issues can impact service users,
you will help us to improve safety and develop safer services in partnership
with patients, families and carers.
To do this the role will require:
- Attendance and participation at Quality Committee and
other defined patient safety meetings. This will include a requirement for pre
reading of documents and reports in advance.
- Review and comment on any policies, reports or papers
that are prepared in relation to patient safety, ensuring patient voice is
reflected in the narrative.
- Involvement in patient safety investigations as a
reviewer, making recommendations and ensuring patient and carer voice is heard.
- Act as an adviser/critical friend to the Patient Safety
Team in the development and delivery of the Patient Safety Strategy.
- Adopt a questioning approach to the information shared at
committees and meetings.
- Put forward views on behalf of the wider Community/Groups
of Patients/Service Users (not own opinion only) through the Patient Experience
team.
- Evaluate a range of information and evidence and
communicate with senior leaders about strategic issues, as an advocate for
patient safety.
- Champion Quality and Safety improvements to support the
organisation in implementation of the relevant strategy and policy.
- Attend regional and national patient safety forums and
groups to ensure strategies, innovation and learning is shared.
- You may be required to support the recruitment of Patient
Safety Partners with other providers across the region.
- Meetings may require face to face attendance or be held
online; the PSP must be comfortable with either approach.
- To comply with relevant policies and maintain strict
confidentiality in respect to discussions and information as required.
All roles within East Coast Community Healthcare CIC
(ECCH) require staff to demonstrate our Values and Signature Behaviours in the
care and service they provide to patients, service users, stakeholders and
colleagues. All members of staff should consider these as an essential part of
their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Job description
Job responsibilities
The Patient Safety Partner will reflect the voice and
needs of the people that use our community-based health services. Contributing
your unique perspective of how patient safety issues can impact service users,
you will help us to improve safety and develop safer services in partnership
with patients, families and carers.
To do this the role will require:
- Attendance and participation at Quality Committee and
other defined patient safety meetings. This will include a requirement for pre
reading of documents and reports in advance.
- Review and comment on any policies, reports or papers
that are prepared in relation to patient safety, ensuring patient voice is
reflected in the narrative.
- Involvement in patient safety investigations as a
reviewer, making recommendations and ensuring patient and carer voice is heard.
- Act as an adviser/critical friend to the Patient Safety
Team in the development and delivery of the Patient Safety Strategy.
- Adopt a questioning approach to the information shared at
committees and meetings.
- Put forward views on behalf of the wider Community/Groups
of Patients/Service Users (not own opinion only) through the Patient Experience
team.
- Evaluate a range of information and evidence and
communicate with senior leaders about strategic issues, as an advocate for
patient safety.
- Champion Quality and Safety improvements to support the
organisation in implementation of the relevant strategy and policy.
- Attend regional and national patient safety forums and
groups to ensure strategies, innovation and learning is shared.
- You may be required to support the recruitment of Patient
Safety Partners with other providers across the region.
- Meetings may require face to face attendance or be held
online; the PSP must be comfortable with either approach.
- To comply with relevant policies and maintain strict
confidentiality in respect to discussions and information as required.
All roles within East Coast Community Healthcare CIC
(ECCH) require staff to demonstrate our Values and Signature Behaviours in the
care and service they provide to patients, service users, stakeholders and
colleagues. All members of staff should consider these as an essential part of
their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Person Specification
Personal Attributes
Essential
- Maintain confidentiality and comply with organisational policy and procedures
- Be adaptable to differing ways of communicating and interacting with others
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
Experience
Essential
- Patient Safety Partners should be either/or a patient, carer or family member of someone who has used health and care services. You should have an interest in becoming involved in developing health and care services so that they are safer for our patients.
Desirable
- Experience of championing health improvements; able to be a critical friend.
- Experience of interaction with multiple stakeholders including NHS staff, voluntary sector and community groups e.g. Health watch and patient user groups.
- Experience of working in partnership with healthcare organisations or programmes.
Qualifications
Essential
- No formal qualification in Patient Safety is required for this role.
- A comprehensive induction package and training programme will ensure that successful applicants are fully prepared for the role and ongoing support, and coaching will be provided by the Quality Team
Skills and Knowledge
Essential
- Ability to understand and evaluate a range of information and evidence.
- Ability to plan time to prepare for meetings and undertake any other activities required as part of the role.
- Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community/groups of patients (not own opinion only).
- Possess sound judgement and an ability to be objective.
Desirable
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
Person Specification
Personal Attributes
Essential
- Maintain confidentiality and comply with organisational policy and procedures
- Be adaptable to differing ways of communicating and interacting with others
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
Experience
Essential
- Patient Safety Partners should be either/or a patient, carer or family member of someone who has used health and care services. You should have an interest in becoming involved in developing health and care services so that they are safer for our patients.
Desirable
- Experience of championing health improvements; able to be a critical friend.
- Experience of interaction with multiple stakeholders including NHS staff, voluntary sector and community groups e.g. Health watch and patient user groups.
- Experience of working in partnership with healthcare organisations or programmes.
Qualifications
Essential
- No formal qualification in Patient Safety is required for this role.
- A comprehensive induction package and training programme will ensure that successful applicants are fully prepared for the role and ongoing support, and coaching will be provided by the Quality Team
Skills and Knowledge
Essential
- Ability to understand and evaluate a range of information and evidence.
- Ability to plan time to prepare for meetings and undertake any other activities required as part of the role.
- Ability to provide a patient, carer, or lay perspective and to put forward views on behalf of the wider community/groups of patients (not own opinion only).
- Possess sound judgement and an ability to be objective.
Desirable
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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