Job summary
We are seeking to appoint a motivated Health Care Assistant to join the Primary Care Home Hub (PCH) based at Hamilton house in Lowestoft. The team delivers community healthcare to patients in their own home in the Lowestoft area.
This role focuses on the provision of nursing interventions. For example wound dressings, observations, bladder washouts. Delivering care, support and encouragement to patients in order to promote independence. Responding to patient and family needs. The Primary Care Home is a multidisciplinary team of Nurses, Therapists, Assistant Practitioners, Health Care Assistants, and Rehabilitation Support Workers delivering nursing, therapy and reablement/rehab services to adults in their own homes.
Do you have excellent communication skills, consider yourself to be caring and compassionate and want to make a difference to the patients experience on a daily basis, whilst being able to demonstrate how you embody our values and commitments and have a desire for personal and professional develop.
Ideally some experience in community work and NVQ level 3 in health care would be an advantage however consideration would be given to the right candidate.
Main duties of the job
- To work with patients towards self-care and independence.
- Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels, urinalysis. Be able to recognise and report the deteriorating condition of a patient.
- Undertake skin and nutrition assessments. Undertake wound dressing change.
- Administer insulin to stable patients (for those with NVQ level 3 in health care).
- Administer bladder wash out via urinary catheter.
- Participate in caring for patients at the end of life when appropriate.
- Ensure a high standard of record keeping is achieved in line with ECCH standards.
The service uses SystmOne as a clinical IT system to support mobile working.
The service operates 7 days a week 07:00 to 20:30 hours. Applicants will be required to work a variety of shifts including weekends and bank holidays. At times you may be required to work with another of the 4 PCH's from a different location to cover staff sickness, or capacity pressures. If not previously achieved you will undertake the nationally recognised Care Certificate programme on commencing employment.
For further information please contact Lee.Pike@ecchcic.nhs.uk
About us
ECCH is a well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits. To find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
Job description
Job responsibilities
- Contribute to, support and promote ECCHs, strategic direction, values and culture in relation to proactive and reactive services.
- Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements.
- Communicate routine information to patients, relatives or carers, using skills of persuasion, reassurance, tact and empathy as required.
- To support relatives at all times and be aware of the effects of illness on the family.
- Enable individuals and their families to express their needs and preferences and take appropriate action to overcome barriers to communication.
- To promote confidence in the patient by means of appropriate standards of appearance, behaviour and attitudes.
- To safeguard the confidentiality of all personally sensitive information.
- Plan and organise a range of delegated clinical activities which might include phlebotomy, in a wide range of settings to ensure best practice is delivered.
- Contribute to the clinical governance agenda through participation in clinical audit.
- Create an environment conducive to effective working, respecting and supporting staff to deliver high quality clinical services.
- Work as part of the multidisciplinary Primary Care Home to deliver planned and unplanned community services.
- Work collaboratively with residential home colleagues to promote high standards of healthcare.
- Work with patients towards self-care and independence.
- Participate in caring for patients at the end of life when appropriate.
- To implement the care as planned, taking into account own competencies.
- To deliver safe patient centred care within a variety of settings.
- Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels. Be able to recognise the deteriorating condition of a patient.
- Undertake and record MUST and Waterlow assessments and take appropriate action.
- Be able to participate in wound care, skin tear pathway, venepuncture, collection of specimens or diabetic foot assessment as required.
- To report any concerns / changes in the patients condition to a registered nurse or appropriate Health care Professional without delay.
- Ensure a high standard of record keeping is achieved in line with ECCH standards.
- Engage in personal development, maintain competence, knowledge and skills commensurate with role.
- Take responsibility for the safe use of clinical equipment.
- Contribute to the effective use of resources.
- Report any concerns / changes in a patients condition to a registered health care professional without delay.
- All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
- Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
- Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
- Contribute to, support and promote ECCHs, strategic direction, values and culture in relation to proactive and reactive services.
- Communicate effectively with patients, relatives and carers, respecting patient confidentiality with privacy and respect for diverse cultural backgrounds and requirements.
- Communicate routine information to patients, relatives or carers, using skills of persuasion, reassurance, tact and empathy as required.
- To support relatives at all times and be aware of the effects of illness on the family.
- Enable individuals and their families to express their needs and preferences and take appropriate action to overcome barriers to communication.
- To promote confidence in the patient by means of appropriate standards of appearance, behaviour and attitudes.
- To safeguard the confidentiality of all personally sensitive information.
- Plan and organise a range of delegated clinical activities which might include phlebotomy, in a wide range of settings to ensure best practice is delivered.
- Contribute to the clinical governance agenda through participation in clinical audit.
- Create an environment conducive to effective working, respecting and supporting staff to deliver high quality clinical services.
- Work as part of the multidisciplinary Primary Care Home to deliver planned and unplanned community services.
- Work collaboratively with residential home colleagues to promote high standards of healthcare.
- Work with patients towards self-care and independence.
- Participate in caring for patients at the end of life when appropriate.
- To implement the care as planned, taking into account own competencies.
- To deliver safe patient centred care within a variety of settings.
- Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels. Be able to recognise the deteriorating condition of a patient.
- Undertake and record MUST and Waterlow assessments and take appropriate action.
- Be able to participate in wound care, skin tear pathway, venepuncture, collection of specimens or diabetic foot assessment as required.
- To report any concerns / changes in the patients condition to a registered nurse or appropriate Health care Professional without delay.
- Ensure a high standard of record keeping is achieved in line with ECCH standards.
- Engage in personal development, maintain competence, knowledge and skills commensurate with role.
- Take responsibility for the safe use of clinical equipment.
- Contribute to the effective use of resources.
- Report any concerns / changes in a patients condition to a registered health care professional without delay.
- All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
- Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
- Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Skills and Knowledge
Essential
- Good interpersonal skills
- Good verbal communication skills
- Good ability to listen
- Excellent time management skills
- Good IT skills
- Good written skills
Personal Attributes
Essential
- Willingness and ability to work across different sites
- The ability to travel around the community
- Willing and able to work without direct supervision
- Awareness of requirements for confidentiality
- Approachable
- Reliable
- Understands limitations and can work within boundaries
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together)
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required
Desirable
- Willingness to learn new skills
Experience
Essential
- Previous experience of NHS/Social Care/ Voluntary organisation
- Ability to work without direct supervision
- Ability to prioritise workload
- Awareness of needs of older people
Desirable
- Previous experience of working in community setting
- Experience of multidisciplinary teamwork
Qualifications
Essential
- NVQ Level 3 in Health and Social Care (working towards) or equivalent experience in community setting
- Care certificate
Desirable
- Training in communication skills
- Evidence of personal development
Person Specification
Skills and Knowledge
Essential
- Good interpersonal skills
- Good verbal communication skills
- Good ability to listen
- Excellent time management skills
- Good IT skills
- Good written skills
Personal Attributes
Essential
- Willingness and ability to work across different sites
- The ability to travel around the community
- Willing and able to work without direct supervision
- Awareness of requirements for confidentiality
- Approachable
- Reliable
- Understands limitations and can work within boundaries
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together)
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required
Desirable
- Willingness to learn new skills
Experience
Essential
- Previous experience of NHS/Social Care/ Voluntary organisation
- Ability to work without direct supervision
- Ability to prioritise workload
- Awareness of needs of older people
Desirable
- Previous experience of working in community setting
- Experience of multidisciplinary teamwork
Qualifications
Essential
- NVQ Level 3 in Health and Social Care (working towards) or equivalent experience in community setting
- Care certificate
Desirable
- Training in communication skills
- Evidence of personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
