Job responsibilities
Cleanliness All Estates & Facilities services staff.
- To ensure the cleanliness of the area you are assigned to under the direction of the supervisor (Team Lead, Site Co-ordinator or Operational Manager) according to the NHS cleaning guides.
- This will include cleaning all areas, such as corridors, offices, stairs, toilets, bathrooms, kitchens, dining rooms, clinical and patient rooms on a frequent basis using a variety of cleaning methods, tasks and procedures including: damp dusting all horizontal and vertical surfaces, high and low cleaning, replenishment of disposable items (including curtain hanging), emptying (and at times washing) waste bins and deep cleans (where applicable). To assist in low level window cleaning.
- To put laundry away and request assistance to do so if required.
- Communicate with clinical staff and other relevant staff at times, barriers that make it not possible to provide the cleaning service at the allocated time, tactfully making them aware of the implications on non-delivery of service.
- Work to NHS standards of cleanliness and the required work frequencies as per the Work schedules provided.
- Responsible for ensuring security of stock whilst also monitoring and managing the stock levels and re-ordering using the local accepted practice on a weekly basis or as required.
- Co-operate fully when new methods of work or frequencies of cleaning are introduced.
Manual Handling
- Safely move small items of furniture in line with policy to facilitate cleaning.
- Safely move bags of linen and waste on a regular basis in adherence to department policies.
Change medical gas cylinders and ensure medical gases on wards are maintained by exchanging medical gas cylinders as and when required.
The safe use of steps and ladders commensurate with cleaning duties and working at heights policies.
COSHH - Storage of Chemicals
To ensure the correct use of chemicals for the type of surface and finish, making certain the handling, storage and safe usage are in line with the COSHH regulations, data sheets and training given.
Infection Control & Quality Control
- To adhere to all aspects of Infection Control in all areas of work, including the use of colour coded equipment where needed to ensure there is no spread of infection and cross contamination.
- Responsible for observing and monitoring the condition of the environment you clean and report any issues and defects that will prevent you from carrying out your duties.
- Responsible for assessing the condition of all equipment you use and report any defects observed to ensure its continued quality and safety.
- To adhere to the outlet flushing regime set out by Estates & Facilities to minimise the accumulation of Legionella bacteria in water systems in accordance with Health and Safety technical guidance.
Record Keeping and Audits
- Responsible for maintaining clear and accurate records providing documentary evidence that cleaning has taken place and inform Team leader as soon as possible if not completed a task and giving the reason why.
- To respond to any actions that may arise from cleaning monitoring audits, and infection control audits.
- Responsible for reporting of incidents, accidents and near misses that occur at work via the use of Datix.
Porterage (site specific and not all staff are required to be trained in this discipline)
Prepare rooms for meetings and assist with the sighting of signs.
Assist with stock control, checking, collecting and delivering hospital stores.
Assist the admin team with mail collection and delivery.
To carry out minor facilities tasks such as changing bulbs and batteries, replacing dispensers and replacing curtains when required.
At times to act as a member of the ward domestic team to clean a specified area when called upon to do so.
To accept and check all stores when delivered.
Putting all stores away- example, Linen/laundry / dry goods / cleaning & hygiene supplies / Food etc.. To put away all stores in the relevant locations around the site.
To report any discrepancies in deliveries.
To launder and dry re-usable cleaning cloths, mops, linen and at times patient clothing using on site machines to carry out these tasks.
Ensure the domestic and kitchen team have the required amount of cleaned items they need for their tasks.
Removing clinical and household waste.
Carry out floor maintenance using a variety of machinery.
To Assist Nursing staff when called upon to do so, example Helping wheelchair patients etc.
Safe Working Practises
- Ensure that all work is carried out in strict accordance with the handling and moving training received to ensure your personal health and safety and that of others.
- Ensure all tasks are completed using the risk assessments and safe systems of work as instructed by your team lead or supervisor.
- Ensure patients privacy and dignity is maintained throughout your work.
- Carry out your duties adhering to the Lone Working procedures as per the training given by your manager and policies.
- Report any problems that might arise from your duties.
- Ensure that the assigned area of work is left secure by ensuring that where necessary all windows and doors are closed or locked, alarms are set and that lights are turned off.
Catering (site specific and not all staff are required to be trained in this discipline)
Ensure that patient meals and drinks are prepared correctly and delivered on time to the ward level point of nursing staff service delivery.
The regeneration/cooking of frozen meals at Ward level, ensuring procedures are followed with regard to the cooking cycle and service of breakfast, lunch and supper to patients. Prepare sandwiches and salads as required.
Serve patients meals to the delivery point for nursing staff to then distribute to patients.
At times assisting nursing staff (under direct nursing staff supervision) in serving patients their meals and drinks.
Ensure that Food Safety and food temperature regulations are adhered to and all required paperwork is completed.
Carry out other catering procedures including, setting of tables (accounting for all cutlery), clearing of tables / servery, loading & unloading of ward and kitchen dishwasher etc.
Placing food orders in such a way as to maintain and ensure that a level of manageable stock is held.
Ensuring stock rotation is carried out when putting stock away.
Recording fridge temperatures and fridge usage.
Recording delivered food temperature prior to hand over.
Ensure the kitchen unit is clean and tidy, including all kitchen equipment, crockery, cutlery and utensils.
Make and assist with patients beverages (5 beverage rounds delivered throughout the day by the Housekeeper to nursing staff for checking and delivery to patients.)
In extreme circumstance and only under the direction of the senior clinical nurse in charge you may be requested to assist nursing staff with the feeding of patients.
General
Work in line with the departments code of conduct standard.
Carry out ad hoc requests, prioritising your daily workload and undertake any other reasonable duty, which is appropriate to the banding when requested by your manager
All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
