Transformation Programme Manager - Banding subject to AfC matching

Job responsibilities

• Accountable for the effective Programme management of East Place Health Alliance projects and programmes, creating an environment for success, liaising with, reporting to and providing assurance to stakeholders, senior management and Executive teams
• Follow established Programme Management methodology to project and programme delivery that supports organisational change and the realisation of benefits to meet strategic objectives
• To plan and design programmes and proactively monitor their overall progress, resolving issues and initiating corrective action and escalation as appropriate
• Lead responsibility for the effective management of issues, conflicts, priorities and stakeholder communications
• Develop robust partnership working arrangements and build strong relationships with, commissioners, partner organisations, service user representatives and other stakeholders in order to support and enhance Programme delivery
• To act as an advocate for the programmes at senior and executive levels and ensure active engagement and sponsorship
• To network and benchmark national and regional best practices and incorporate appropriate innovation within the programme
• Manage all programmes / projects allocated through to delivery, adjusting project plans in line with changing needs and requirements. Manage a series of concurrent projects directly and indirectly
• Ensure agreed and documented key performance indicators, benefits and savings with agreed timescales and milestones for each Programme/ Project in scope
• Analyse complex project information, develop prioritisation and dependency management across projects and programmes, to support delivery of maximum benefit
• Lead on Programme reporting to Steering Groups and Boards including creating and delivering presentations
• Ensure excellent control mechanisms with the appropriate alerting for the management of risks to the programmes successful outcome, undertaking health checks of the programme by continually reassessing whether the projects continue to meet the programmes objectives
• Monitor budgets (resource and capital) and ongoing benefits for individual programmes and projects, ensuring that they stay within agreed tolerances if appropriate
• Coordinate and support the development of service models, alongside operational leads
• To continuously review, identify and resolve problems that occur during programme delivery, working closely with operational leads to minimise disruption to service delivery.
• To facilitate sessions with stakeholders and devise action plans to support handover of programmes ensuring change programmes do not affect performance standards and result in an improved user/stakeholder experience
• To analyse and evaluate new initiatives and opportunities, and where appropriate, incorporate within the delivery plan
• Ensure that the definition and implementation of the programmes are in line with the required governance frameworks, working closely with Information Governance Colleagues to ensure the necessary Impact Assessments are carried out to an agreed standard
• All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
• Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
• Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Skills and Knowledge

Essential

• Must be able to provide and receive highly complex information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
• Problem solving skills and ability to respond to sudden unexpected demands
• Excellent communication and motivational skills, communicating with enthusiasm, commitment and conviction.
• Takes decisions on difficult and contentious issues where there may be a number of potential courses of action
• Strategic thinking ability to anticipate and resolve problems before they arise
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
• Must be able to prioritise own work effectively and be able to delegate and direct activities of others
• Experience of identifying and interpreting policy. Experience of translating policy into tangible change projects or programmes that will deliver the desired outcomes
• Ability to travel and work in a variety of settings (only occasional travel outside of ECCHs footprint across Norfolk and Suffolk)
• Needs to have a thorough understanding of and commitment to equality of opportunity in day-to-day working practices
• Excellent MS Office skills

Desirable

• Visio (or similar)
• MS Whiteboard

Personal Attributes

Essential

• Credible and effective driver / leader who is outcome focused
• Influencing skills & stakeholder engagement at all levels
• Ability to respond to shifting priorities, demands and timescales
• Ability to take decisions, using experience and judgement
• Self-motivated and able to coach and motivate others to achieve a high level of performance
• Ability to work independently and in a team-orientated, collaborative environment
• Enthusiasm and passion for making a difference and for change/improvement
• Reflective, open approach to learning and continuous improvement
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together)
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required

Experience

Essential

• Evidence of leading / delivering complex programmes using recognised methodologies
• Evidence of managing benefits identification and realisation
• Experience of delivering programmes involving significant behavioural change
• Management of programme budgets in accordance with organisation standards and policies

Desirable

• Multi-sector / multi-discipline project management
• NHS Programme Management

Qualifications

Essential

• Educated to degree level or equivalent level of experience of working at a senior level in specialist area
• Extensive knowledge of specialist areas (e.g. Programme Management), acquired through post graduate diploma or equivalent experience or training
• Evidence of continuing professional development
• Relevant professional qualifications (e.g. Management of Portfolios MoP, Managing Successful Programmes MSP, Prince2)

Desirable

• Leadership and Management qualification at Level 5 or above
• Membership of relevant professional body (e.g. Association for Project Management (APM))