Job summary
We are offering an exciting secondment opportunity to fill the role of Operational Manager LAC and Supporting Services.
The role covers 3 distinct areas:
1. Operational, Strategic and transformational leadership of the Looked After Children Service (LAC).
2. Operational, Strategic and transformational leadership of ECCHs Clinical Admin, Front of House services (Including Clinical Admin, ECCA, Medical Devices Management, Reception cover and KPI management/reporting).
3. Furthering ECCHs ambitions in relation to growing and developing services aimed at reducing health inequalities and improving our communitys wellbeing through transformation activities.
This role links into our transformation and digital agenda using a collaborative approach to redesign and develop services. You will need to demonstrate excellent leadership, effective management of complex situations and problem solving skills, alongside excellent communication, negotiation and team working skills.
Main duties of the job
Provide direct line management to the Looked After Children Service (LAC) Clinical Lead and day to day management of the LAC service.
Provide Leadership across all Operational administrative functions including the organisational front door (East Coast Community Access ECCA & Receptions).
Work with and provide support to the Deputy Director / Associate Directors of Operations in the oversight of the collective aspects of reporting, performance and data analysis
To lead on planning, development and transformation of administrative functions, maintaining excellent relationships with service leads and their teams, coaching and facilitating teams in service redesign to deliver significant improvement in service productivity and efficiency, whilst establishing a single point of access for service users
Provide Leadership, motivation and inspiration to admin, clerical and clinical staff in relation to the importance of robust administration systems and to demonstrate to them how those systems dovetail with clinical service provision leading to the ultimate outcome of improved service delivery and service user experience.
Lead on initial analysis and scoping activities associated with Health Inequalities and Health and Wellbeing transformation programmes and projects.
To coordinate and support the development of service models, relating to Health Inequalities and Health and Wellbeing, and aid in the development of associated business cases.
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
If you would like the opportunity to find out more about this secondment opportunity, please contact Catherine Freeman, Operational Lead LAC, ME/CFS & Supporting Services, catherine.freeman@echcic.nhs.uk
Job description
Job responsibilities
Operational and
Strategic leadership of the LAC Service.
Provide direct line management to the Looked
After Children Service (LAC) Clinical Lead and day to day management of the LAC
service.
Operational and
Strategic leadership of the Admin and Clinical front of house services
Provide
Leadership across all Operational administrative functions including the
organisational front door (East Coast Community Access ECCA & Receptions).
Work
with and provide support to the Deputy Director / Associate Directors of
Operations in the oversight of the collective aspects of reporting,
performance and data analysis
To
lead on planning, development and transformation of administrative functions,
maintaining excellent relationships with service leads and their teams,
coaching and facilitating teams in service redesign to deliver significant
improvement in service productivity and efficiency, whilst establishing a
single point of access for service users
Provide Leadership, motivation and inspiration
to admin, clerical and clinical staff in relation to the importance of robust
administration systems and to demonstrate to them how those systems dovetail
with clinical service provision leading to the ultimate outcome of improved
service delivery and service user experience.
Furthering ECCHs
ambitions in relation to reducing health inequalities and improving our
communitys wellbeing through transformation activities.
Lead on initial analysis and scoping
activities associated with Health Inequalities and Health and Wellbeing
transformation programmes and projects.
To coordinate and support the development of
service models, relating to Health Inequalities and Health and Wellbeing, and
aid in the development of associated business cases.
Provide consultative advice and guidance to
colleagues in relation to Core20PLUS5, Health Inequalities and Health and
Wellbeing service development and transformation.
Main
Duties and Responsibilities
Deputise
for the Executive Director of Operations and the Operational Leadership in line
with portfolio as required.
Manage
recruitment and retention of staff, skill mix and team development within own
portfolio.
Be
responsible for bringing together service-relevant governance issues through
sharing of incidents, risk stratification etc.
Undertake
with others, continuous evaluation of services to ensure they are fit for
purpose and meet the relevant Quality standards.
Hold
the budget and understand the financial position in own service areas
maintaining budgetary oversight and control; work with finance team to ensure
best use of financial resources.
Ensure
direct reports and their teams understand and work within appropriate Human
Resources policies and staff management procedures.
Provide
positive cultural leadership to effectively manage and facilitate positive
cultural change and to contribute to, support and promote ECCHs, strategic
direction, values and culture in relation to Operational services.
Work
in partnership with ECCHs Commercial and Transformation Team to develop the
portfolio and grow services accordingly.
Work
in partnership with ECCHs Director of Health Inequalities to develop ECCHs
services in a manner that aims to reduce health inequalities across our
communities.
In
conjunction with the operational leadership work closely with Business
Intelligence, Contracts team and transformation team to ensure KPI monitoring,
and reporting is scrutinised and sense-checked prior to submission to
commissioners.
Identify
service and process improvement initiatives to improve the performance of
services and to be responsible for the planning and implementation of these
initiatives, including policy development, working closely with all associated
stakeholders, including clinical leads and senior managers across the whole of
the Operations directorate.
To
co-produce with other Operational Service Leads plans for a wide range of
administrative services to improve efficiency, access and support to
Operational teams and functions.
Accessing
and auditing of SystmOne records for the investigation of complaints and to
support analysis of performance data.
All
roles within East Coast Community Healthcare CIC (ECCH) require staff to
demonstrate our Values and Signature Behaviours in the care and service they
provide to patients, service users, stakeholders and colleagues. All members of
staff should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
Operational and
Strategic leadership of the LAC Service.
Provide direct line management to the Looked
After Children Service (LAC) Clinical Lead and day to day management of the LAC
service.
Operational and
Strategic leadership of the Admin and Clinical front of house services
Provide
Leadership across all Operational administrative functions including the
organisational front door (East Coast Community Access ECCA & Receptions).
Work
with and provide support to the Deputy Director / Associate Directors of
Operations in the oversight of the collective aspects of reporting,
performance and data analysis
To
lead on planning, development and transformation of administrative functions,
maintaining excellent relationships with service leads and their teams,
coaching and facilitating teams in service redesign to deliver significant
improvement in service productivity and efficiency, whilst establishing a
single point of access for service users
Provide Leadership, motivation and inspiration
to admin, clerical and clinical staff in relation to the importance of robust
administration systems and to demonstrate to them how those systems dovetail
with clinical service provision leading to the ultimate outcome of improved
service delivery and service user experience.
Furthering ECCHs
ambitions in relation to reducing health inequalities and improving our
communitys wellbeing through transformation activities.
Lead on initial analysis and scoping
activities associated with Health Inequalities and Health and Wellbeing
transformation programmes and projects.
To coordinate and support the development of
service models, relating to Health Inequalities and Health and Wellbeing, and
aid in the development of associated business cases.
Provide consultative advice and guidance to
colleagues in relation to Core20PLUS5, Health Inequalities and Health and
Wellbeing service development and transformation.
Main
Duties and Responsibilities
Deputise
for the Executive Director of Operations and the Operational Leadership in line
with portfolio as required.
Manage
recruitment and retention of staff, skill mix and team development within own
portfolio.
Be
responsible for bringing together service-relevant governance issues through
sharing of incidents, risk stratification etc.
Undertake
with others, continuous evaluation of services to ensure they are fit for
purpose and meet the relevant Quality standards.
Hold
the budget and understand the financial position in own service areas
maintaining budgetary oversight and control; work with finance team to ensure
best use of financial resources.
Ensure
direct reports and their teams understand and work within appropriate Human
Resources policies and staff management procedures.
Provide
positive cultural leadership to effectively manage and facilitate positive
cultural change and to contribute to, support and promote ECCHs, strategic
direction, values and culture in relation to Operational services.
Work
in partnership with ECCHs Commercial and Transformation Team to develop the
portfolio and grow services accordingly.
Work
in partnership with ECCHs Director of Health Inequalities to develop ECCHs
services in a manner that aims to reduce health inequalities across our
communities.
In
conjunction with the operational leadership work closely with Business
Intelligence, Contracts team and transformation team to ensure KPI monitoring,
and reporting is scrutinised and sense-checked prior to submission to
commissioners.
Identify
service and process improvement initiatives to improve the performance of
services and to be responsible for the planning and implementation of these
initiatives, including policy development, working closely with all associated
stakeholders, including clinical leads and senior managers across the whole of
the Operations directorate.
To
co-produce with other Operational Service Leads plans for a wide range of
administrative services to improve efficiency, access and support to
Operational teams and functions.
Accessing
and auditing of SystmOne records for the investigation of complaints and to
support analysis of performance data.
All
roles within East Coast Community Healthcare CIC (ECCH) require staff to
demonstrate our Values and Signature Behaviours in the care and service they
provide to patients, service users, stakeholders and colleagues. All members of
staff should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Skills and Knowledge
Essential
- Strong organisational and problem-solving skills with the ability to deliver objectives within an agreed timeframe.
- Ability to set own priorities and to work under own initiative.
- Excellent communicator with strong negotiation skills and the ability to influence and effect change.
- Ability to engage with individuals at all levels including clinicians, senior managers, commissioners, patients and carers.
- Ability to implement service development at management level.
- Sound analytical skills with the ability to interpret complex information from a wide range of sources and produce high quality written reports in an appropriate format for the target audience.
- IT Skills; word processing, databases, spreadsheets, Power Point, web browsing software.
- Good working knowledge of the wider NHS agenda
- Strong working knowledge of Core20PLUS5, Health Inequalities, and National Health and Wellbeing agenda.
Experience
Essential
- Evidenced and relevant experience of working at a management/supervisory level.
- Demonstrable leadership experience with evidence of affecting change, process redesign and establishing monitoring / evaluation mechanisms within an NHS / Healthcare setting.
- Experience of managing large teams undertaking a wide range of roles / tasks.
- Experience in supporting complex projects
- Experience of working with the NHS and Community Health Services
- Experience of working in Core20PLUS5 related services.
Desirable
Qualifications
Essential
- Degree level or equivalent vocational / professional qualification or relevant experience
- ILM7 or equivalent experience
- Extensive relevant senior level experience gained in a variety of complex environments
- Evidence of knowledge in project management techniques
Desirable
- Health Coaching Programme
- PRINCE2 Project Management Foundation Qualification/or equivalent
Personal Attributes
Essential
- Superb communication and presentation skills
- Self-motivated with the ability to see a job through to completion
- Able to plan and prioritise own workload
- Willingness to adapt personal role
- Excellent planning and organisational skills
- Able to work under pressure and to deadlines
- Able to deal with difficult conversations and conflict management
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Person Specification
Skills and Knowledge
Essential
- Strong organisational and problem-solving skills with the ability to deliver objectives within an agreed timeframe.
- Ability to set own priorities and to work under own initiative.
- Excellent communicator with strong negotiation skills and the ability to influence and effect change.
- Ability to engage with individuals at all levels including clinicians, senior managers, commissioners, patients and carers.
- Ability to implement service development at management level.
- Sound analytical skills with the ability to interpret complex information from a wide range of sources and produce high quality written reports in an appropriate format for the target audience.
- IT Skills; word processing, databases, spreadsheets, Power Point, web browsing software.
- Good working knowledge of the wider NHS agenda
- Strong working knowledge of Core20PLUS5, Health Inequalities, and National Health and Wellbeing agenda.
Experience
Essential
- Evidenced and relevant experience of working at a management/supervisory level.
- Demonstrable leadership experience with evidence of affecting change, process redesign and establishing monitoring / evaluation mechanisms within an NHS / Healthcare setting.
- Experience of managing large teams undertaking a wide range of roles / tasks.
- Experience in supporting complex projects
- Experience of working with the NHS and Community Health Services
- Experience of working in Core20PLUS5 related services.
Desirable
Qualifications
Essential
- Degree level or equivalent vocational / professional qualification or relevant experience
- ILM7 or equivalent experience
- Extensive relevant senior level experience gained in a variety of complex environments
- Evidence of knowledge in project management techniques
Desirable
- Health Coaching Programme
- PRINCE2 Project Management Foundation Qualification/or equivalent
Personal Attributes
Essential
- Superb communication and presentation skills
- Self-motivated with the ability to see a job through to completion
- Able to plan and prioritise own workload
- Willingness to adapt personal role
- Excellent planning and organisational skills
- Able to work under pressure and to deadlines
- Able to deal with difficult conversations and conflict management
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
