Job summary
Care Coordinator - Primary Care Home
An exciting opportunity has arisen for a Care Coordinator to join our Primary Care Home (PCH) to deliver high quality care to the population of Gorleston and wider Great Yarmouth and Waveney area.
To support the senior triaging clinician with delegated responsibilities actively coordinating the multidisciplinary management of patients within the local community and ensuring referrals and visits are managed in a timely manner, including urgent community responses.
To have an understanding of the wider health and social care systems to enable a high standard of communication and information to referrers into the service.
This role will also support the PCH teams with administrative tasks such as supporting the lone worker process.
The PCH is a multidisciplinary team working closely with GP's and other community partners to provide an excellent standard of person centered care to adults in their own homes, residential care or clinic settings, supporting patients to self-manage whenever possible. The service uses SystmOne as a clinical IT system to support mobile working.
The post is offered at 30 hours per week and sits in a multidisciplinary team providing community services 7 days per week 07:00- 20:00 hours.
Main duties of the job
As a Care Coordinator you will be based at Yare house within Gorleston PCH. You will work in partnership with other members of the multidisciplinary team to coordinate and triage planned and reactive care within the community services.
The post holder is required to work autonomously at a level appropriate to clinical competence and within scope of professional practice.
The post holder will work under the supervision and in partnership with registered staff providing and support delivering high standards of care contributing to the on-going assessment, provision and monitoring of care based on evidence and working in partnership with the multidisciplinary team.
Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes.
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
AI
We recognise that AI tools are increasingly used in
professional settings. While we encourage strong applications, we value
authenticity and an accurate reflection of skills and experience.
Applicants must declare if AI has been used to complete
their application, including responses that are directly copied or
significantly shaped by AI tools.
By submitting this application, you confirm that all
information provided is a true and accurate representation of your own skills,
knowledge, and experience.
Job description
Job responsibilities
Clinical
- Under the direction of senior clinician add patient care plans
- Use electronic systems to input and access information as required by the senior clinician
- To receive and gather complex sensitive information and accurately document the information
- Under the supervision of senior clinician undertake communication to identify the needs of the patient or referrer to ensure all information is gathered, documented and forwarded on using the correct pathway following ECCH process
- Liaise directly with social care colleagues to ensure appropriate patient response
- Under the supervision of senior clinician conduct patient deferred visit calls where appropriate
- Liaise with professional colleagues both within the team / organisation and with external partners
- Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures
- Undertake calls to inform patients of deferred visits
Professional
- Be able to communicate with patients / clients / relatives
- Having an excellent telephone manner, holding the PCH triage phone
- Monitor PCH Monthly planner and caseloads to ensure all visits are allocated, identifying any patients that may be missed
- Data quality check waiting lists
- Conduct the Lone worker checks for the PCH
Monitor and follow up on PCH equipment tasks
- Communicate positively and effectively
- Be adaptable, work with integrity and be trustworthy
- Recording details of all contacts with patients and other professionals using SystmOne (S1) as appropriate
- Ensuring that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively
Organisational
- Actively give and receive feedback in a constructive manner
- Support data collection and audit
- Work as part of a team
- Understanding of multidisciplinary and integrated working
- Own their individual responsibilities and develop team objectives
- To participate in staff appraisal
- Contribute to creating improvement, transformation and innovations of services
- Contribute to creating a work environment that is marked by pride, enthusiasm and collaboration
- Actively contribute to improving the health and well-being of the populations that is served
- Contribute to financial performance and target delivery
- Signposting of callers onto other appropriate services as directed
All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
Clinical
- Under the direction of senior clinician add patient care plans
- Use electronic systems to input and access information as required by the senior clinician
- To receive and gather complex sensitive information and accurately document the information
- Under the supervision of senior clinician undertake communication to identify the needs of the patient or referrer to ensure all information is gathered, documented and forwarded on using the correct pathway following ECCH process
- Liaise directly with social care colleagues to ensure appropriate patient response
- Under the supervision of senior clinician conduct patient deferred visit calls where appropriate
- Liaise with professional colleagues both within the team / organisation and with external partners
- Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures
- Undertake calls to inform patients of deferred visits
Professional
- Be able to communicate with patients / clients / relatives
- Having an excellent telephone manner, holding the PCH triage phone
- Monitor PCH Monthly planner and caseloads to ensure all visits are allocated, identifying any patients that may be missed
- Data quality check waiting lists
- Conduct the Lone worker checks for the PCH
Monitor and follow up on PCH equipment tasks
- Communicate positively and effectively
- Be adaptable, work with integrity and be trustworthy
- Recording details of all contacts with patients and other professionals using SystmOne (S1) as appropriate
- Ensuring that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively
Organisational
- Actively give and receive feedback in a constructive manner
- Support data collection and audit
- Work as part of a team
- Understanding of multidisciplinary and integrated working
- Own their individual responsibilities and develop team objectives
- To participate in staff appraisal
- Contribute to creating improvement, transformation and innovations of services
- Contribute to creating a work environment that is marked by pride, enthusiasm and collaboration
- Actively contribute to improving the health and well-being of the populations that is served
- Contribute to financial performance and target delivery
- Signposting of callers onto other appropriate services as directed
All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.
Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Skills and Knowledge
Essential
- Understanding of health and social issues that impact on a persons health and well being
- Be able to identify health, social voluntary and private sector services available in the local area
- Good communication skills and confident to remain calm under pressure
- Excellent telephone manner
- Ability to use Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
- Attention to detail with accurate documentation
- Good I.T. skills
- Ability to prioritize
- Tact and diplomacy
Desirable
- Experience of SystmOne
- Awareness of intermediate care services and NSF for older people.
- Knowledge of common long term patient conditions
Qualifications
Essential
- NVQ level 3 in health and social care or equivalent evidence of experience
Personal Attributes
Essential
- Ability to work as a team
- Good time management skills, punctual and reliable
- Excellent interpersonal skills
- Able to contribute to team, service and organisational development
- Commitment to person centred, non-discriminatory care
- Aware of requirements for confidentiality
- To be flexible and prepared to work all shift patterns to meet the needs of the service
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required
Experience
Essential
- Experience in health or social care environment
- Experience of working in a customer service environment
- Experience within an administrative role
- Experience of using computerised data systems
Desirable
- Community experience
- Call handling experience
Person Specification
Skills and Knowledge
Essential
- Understanding of health and social issues that impact on a persons health and well being
- Be able to identify health, social voluntary and private sector services available in the local area
- Good communication skills and confident to remain calm under pressure
- Excellent telephone manner
- Ability to use Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
- Attention to detail with accurate documentation
- Good I.T. skills
- Ability to prioritize
- Tact and diplomacy
Desirable
- Experience of SystmOne
- Awareness of intermediate care services and NSF for older people.
- Knowledge of common long term patient conditions
Qualifications
Essential
- NVQ level 3 in health and social care or equivalent evidence of experience
Personal Attributes
Essential
- Ability to work as a team
- Good time management skills, punctual and reliable
- Excellent interpersonal skills
- Able to contribute to team, service and organisational development
- Commitment to person centred, non-discriminatory care
- Aware of requirements for confidentiality
- To be flexible and prepared to work all shift patterns to meet the needs of the service
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required
Experience
Essential
- Experience in health or social care environment
- Experience of working in a customer service environment
- Experience within an administrative role
- Experience of using computerised data systems
Desirable
- Community experience
- Call handling experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East Coast Community Healthcare CIC
Address
East Coast Community Healthcare
Yare House, Morton Peto Road
Great Yarmouth
Norfolk
NR31 0LT
Employer's website
https://www.ecch.org/ (Opens in a new tab)
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