Job summary
East Coast Community Healthcare (ECCH) is seeking a compassionate and motivated Senior Quality Nurse to join our Corporate Team, supporting Intermediate Care services across our communities.
This is an exciting opportunity for an experienced nurse to play a key role in driving quality, safety, and patient experience while empowering staff to deliver ECCHs rehabilitation and enablement model. You will provide visible leadership, promote learning, and help embed our Proud to CARE valuesCompassion, Accountability, Respect, and Excellenceinto every aspect of care delivery.
Working as part of our Quality & People Directorate, you will collaborate with the Head of Patient Safety, Professional Educational Lead, and Pharmacy Team to support service improvement, celebrate success, and ensure our patients and carers are at the heart of everything we do.
If you are passionate about quality, empowerment, and person-centred community care, wed love to hear from you.
Please be advised that this role is currently going through the Agenda for Change job matching process. Therefore, the banding, salary, and job description are potentially subject to change. These details will be confirmed at the earliest opportunity.
Main duties of the job
The Senior Quality Nurse will play a key role within the Corporate Nursing and Quality Team, supporting the delivery of safe, effective, and compassionate care across East Coast Community Healthcares (ECCH) Intermediate Care services.
Working as part of the Quality & People Directorate, the post-holder will provide visible clinical leadership, professional guidance, and quality improvement expertise to ensure delivery of ECCHs Organisational Strategy, with a focus on our Proud to CARE objectives (Compassion, Action, Respect, and Everyone) and a deep commitment to Patient and Carer Experience.
A central aspect of this role is to empower staff to deliver ECCHs rehabilitation and enablement modelsupporting individuals to maximise independence, prevent deconditioning, and live well at home or in community settings. The postholder will act as a vital bridge between operational services and the corporate quality function, helping teams translate assurance, data, and learning into meaningful action and fostering a culture of continuous improvement and professional pride.
About us
ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.
We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.
At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received.
AI
We recognise that AI tools are increasingly used in
professional settings. While we encourage strong applications, we value
authenticity and an accurate reflection of skills and experience.
Applicants must declare if AI has been used to complete
their application, including responses that are directly copied or
significantly shaped by AI tools.
By submitting this application, you confirm that all
information provided is a true and accurate representation of your own skills,
knowledge, and experience.
Job description
Job responsibilities
Quality, Safety & Governance
Support delivery of ECCHs Organisational Strategy,
embedding the Proud to CARE objectives across Intermediate Care and related
pathways.
Provide assurance on quality and safety through
clinical audit, observation, and data review, supporting services to identify
trends and implement improvements.
Lead thematic analysis of incidents, complaints, and
patient and carer feedback, ensuring learning is captured, shared, and acted
upon.
Contribute to governance processes, supporting teams
to prepare for and respond to internal and external inspections (e.g. CQC).
Support clinical risk management and help develop
improvement plans addressing emerging risks or priority themes.
Strengthen quality oversight through proactive
collaboration with operational and multidisciplinary leaders.
Patient and Carer Experience
Champion the voice of patients and carers across
Intermediate Care, ensuring their experiences drive improvement and innovation.
Promote co-production and the inclusion of people with
lived experience in service design and evaluation.
Use feedback, compliments, and stories to recognise
excellence and celebrate what matters to patients and families.
Support ECCHs ambition to embed Patient and Carer
Experience as a key indicator of quality, value, and compassionate care.
Clinical Leadership, Rehabilitation & Professional Standards
Provide visible, compassionate leadership to inspire
confidence and excellence across Intermediate Care teams.
Empower staff to deliver a rehabilitation-focused
model of care, enabling patients to maintain independence, recover function,
and prevent avoidable deconditioning.
Promote best practice in holistic assessment,
documentation, infection prevention, and medicines management.
Facilitate reflective practice, supervision, and
shared learning to build staff capability, confidence, and accountability.
Model ECCHs values and inclusive culture, supporting
professional development, wellbeing, and revalidation across teams.
Improvement, Empowerment & Innovation
Lead or support quality improvement projects aligned
with ECCHs strategic priorities and Proud to CARE objectives.
Apply improvement science (e.g. PDSA cycles, driver
diagrams) to deliver measurable changes in safety, experience, and outcomes.
Empower teams to own quality and improvement activity,
embedding a sense of professional pride and autonomy in practice.
Use data, dashboards, and patient stories to identify
opportunities, celebrate success, and sustain improvement.
Share learning and innovation through ECCH quality
networks, communities of practice, and external forums.
Collaboration & Partnership Working
Build strong, effective relationships across clinical,
operational, and corporate teams to ensure alignment and collective
accountability.
Work collaboratively with the Head of Patient Safety,
Professional Educational Lead, and Pharmacy Team to strengthen safe, effective,
and person-centered care delivery.
Contribute to system-level quality and rehabilitation
workstreams, collaborating with ICB, local authority, and voluntary sector
partners.
Represent ECCHs community-based excellence and
innovation in external meetings, promoting the role of Intermediate Care in
integrated pathways.
Hybrid and flexible working are supported in line with
service needs.
The role may involve participation in quality reviews,
clinical audits, or investigations as delegated by the Deputy Director of
Quality.
All roles
within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our
Values and Signature Behaviours in the care and service they provide to
patients, service users, stakeholders and colleagues. All members of staff
should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion
- We Listen, We Learn,
We Lead| Action - My
Accountability, My Responsibility | Respect - Respect
Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Job description
Job responsibilities
Quality, Safety & Governance
Support delivery of ECCHs Organisational Strategy,
embedding the Proud to CARE objectives across Intermediate Care and related
pathways.
Provide assurance on quality and safety through
clinical audit, observation, and data review, supporting services to identify
trends and implement improvements.
Lead thematic analysis of incidents, complaints, and
patient and carer feedback, ensuring learning is captured, shared, and acted
upon.
Contribute to governance processes, supporting teams
to prepare for and respond to internal and external inspections (e.g. CQC).
Support clinical risk management and help develop
improvement plans addressing emerging risks or priority themes.
Strengthen quality oversight through proactive
collaboration with operational and multidisciplinary leaders.
Patient and Carer Experience
Champion the voice of patients and carers across
Intermediate Care, ensuring their experiences drive improvement and innovation.
Promote co-production and the inclusion of people with
lived experience in service design and evaluation.
Use feedback, compliments, and stories to recognise
excellence and celebrate what matters to patients and families.
Support ECCHs ambition to embed Patient and Carer
Experience as a key indicator of quality, value, and compassionate care.
Clinical Leadership, Rehabilitation & Professional Standards
Provide visible, compassionate leadership to inspire
confidence and excellence across Intermediate Care teams.
Empower staff to deliver a rehabilitation-focused
model of care, enabling patients to maintain independence, recover function,
and prevent avoidable deconditioning.
Promote best practice in holistic assessment,
documentation, infection prevention, and medicines management.
Facilitate reflective practice, supervision, and
shared learning to build staff capability, confidence, and accountability.
Model ECCHs values and inclusive culture, supporting
professional development, wellbeing, and revalidation across teams.
Improvement, Empowerment & Innovation
Lead or support quality improvement projects aligned
with ECCHs strategic priorities and Proud to CARE objectives.
Apply improvement science (e.g. PDSA cycles, driver
diagrams) to deliver measurable changes in safety, experience, and outcomes.
Empower teams to own quality and improvement activity,
embedding a sense of professional pride and autonomy in practice.
Use data, dashboards, and patient stories to identify
opportunities, celebrate success, and sustain improvement.
Share learning and innovation through ECCH quality
networks, communities of practice, and external forums.
Collaboration & Partnership Working
Build strong, effective relationships across clinical,
operational, and corporate teams to ensure alignment and collective
accountability.
Work collaboratively with the Head of Patient Safety,
Professional Educational Lead, and Pharmacy Team to strengthen safe, effective,
and person-centered care delivery.
Contribute to system-level quality and rehabilitation
workstreams, collaborating with ICB, local authority, and voluntary sector
partners.
Represent ECCHs community-based excellence and
innovation in external meetings, promoting the role of Intermediate Care in
integrated pathways.
Hybrid and flexible working are supported in line with
service needs.
The role may involve participation in quality reviews,
clinical audits, or investigations as delegated by the Deputy Director of
Quality.
All roles
within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our
Values and Signature Behaviours in the care and service they provide to
patients, service users, stakeholders and colleagues. All members of staff
should consider these as an essential part of their job role.
Our Values outline the core behaviours that we
can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.
Underpinning our Values are our Signature
Behaviours which highlight by taking the right actions we continue to build a
strong culture. Our four Signature
Behaviours are: Compassion
- We Listen, We Learn,
We Lead| Action - My
Accountability, My Responsibility | Respect - Respect
Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.
Person Specification
Experience
Essential
- Evidenced post registration experience working at Band 5 level or above
- Experience of working in an intermediate care or community setting
Desirable
- Previous experience of working in a quality governance environment
- Experience of clinical audit and/or quality improvement
- Understanding of the Care Quality Commission standards and inspection requirements
- Experience of delivering clinical training and supporting skills and competence
Qualifications
Essential
- Registered Health Professional with current registration
- Degree level or equivalent professional qualification
Desirable
- Leadership or equivalent training/qualification
- Teaching/mentoring qualification
- Understanding of professional registration and code of conduct
Skills and Knowledge
Essential
- Presentation skills, with good written and oral communication skills
- Demonstrate competency with word applications and databases.
- Ability to analyse and problem solve
- Ability to meet deadlines
- Ability to work as part of a team
Desirable
- Familiarity with risk management/incident reporting databases
- Effective report writing, including presentation of data.
- Effective presentation skills
Personal Attributes
Essential
- Self-disciplined, approachable, diplomatic and composed
- Highly motivated
- Assertive
- Discrete
- Must be able to work autonomously and as a team
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Person Specification
Experience
Essential
- Evidenced post registration experience working at Band 5 level or above
- Experience of working in an intermediate care or community setting
Desirable
- Previous experience of working in a quality governance environment
- Experience of clinical audit and/or quality improvement
- Understanding of the Care Quality Commission standards and inspection requirements
- Experience of delivering clinical training and supporting skills and competence
Qualifications
Essential
- Registered Health Professional with current registration
- Degree level or equivalent professional qualification
Desirable
- Leadership or equivalent training/qualification
- Teaching/mentoring qualification
- Understanding of professional registration and code of conduct
Skills and Knowledge
Essential
- Presentation skills, with good written and oral communication skills
- Demonstrate competency with word applications and databases.
- Ability to analyse and problem solve
- Ability to meet deadlines
- Ability to work as part of a team
Desirable
- Familiarity with risk management/incident reporting databases
- Effective report writing, including presentation of data.
- Effective presentation skills
Personal Attributes
Essential
- Self-disciplined, approachable, diplomatic and composed
- Highly motivated
- Assertive
- Discrete
- Must be able to work autonomously and as a team
- Ability to embrace our Culture, Values and Signature Behaviours:
- (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).
- Willingness and ability to work across different sites and travel to alternative sites and across the community as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
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