Website Developer

Job responsibilities

Provide support and advice on web development, configuration and use to support all aspects of care, service planning, policy making and accountability.

Provide specialist advice on systems specification, requirements, functionality, implementation, and roll out across the organisation.

Carry out regular web system administration as required.

Develop ECCHs Application platforms to ensure they meet the evidence based and clinical requirements outlined by the patient facing services.

Support the implementation of any modifications to existing and new digital offerings. e.g., testing changes, applying modifications, supporting users, managing content.

Carry out regular functionality tests, ensuring that web sites and applications are performing as required without errors.

Monitor systems error messaging/alerts and take responsive action either as prescribed by system documentation or by the service need.

Produce and maintain documentation and content for ECCHs digital developments e.g., Documentation & Change logs for ECCH public facing webpages and applications.

Ensure effective information governance and adherence to Caldicott principles, implementing policies and procedures to deliver appropriate practice.

Participate when required, as part of the wider team in providing support to users of the ECCH clinical information systems.

Receive, access and respond to user queries, providing problem solving support and follow-up where required.

Actively participate in a programme of continual improvement for the service.

Developing digital content and use of application programme interfaces to ensure the smooth flow of data through ECCHs environment and minimising duplication by enhancing clinical care efficiencies wherever possible.

System Improvements

Undertake regular reviews of digital applications and web services, identifying best practice, issues and improvements and submitting these to the Head of ICT for agreement.

Roll out in a coherent planned way all changes to web systems and applications after first testing them on the dedicated test unit and demo systems.

Keep up to date with developments in the current web and app industry (specifically health) to ensure ECCH keeps in front of innovation.

Liaise with the providers of outsourced web services to ensure ECCH are best placed to be involved in innovation and testing.

General

To work flexibly to meet the demands of the organisation and availability of staff.

To participate in ongoing professional development to maintain skills and knowledge as software is developed.

Other duties as deemed appropriate and relevant to the grade.

This job description is not exhaustive and indicates the current responsibility but will be reviewed and amended with the post holder when necessary.

All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role.

Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone.

Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.

Qualifications

Essential

• Educated to Degree Level or Equivalent Experience

Desirable

• Qualification in a graphic design related subject
• Completion of relevant specialist courses related to website development and content management system platforms

Skills and Knowledge

Essential

• Good analytical skills
• Good customer service skills
• Good presentation skills an ability to speak to groups large and small with a varied level of computer skills
• Effective personal organisation and time management skills
• Ability to be logical, disciplined and systematic in problem solving
• Ability to keep abreast of developments in the market
• The ability to work closely and effectively as part of a wider team providing Information services, ensuring a team focused approach with a helpful, friendly and professional manner
• Ability to establish effective relationships with others, both internal and external to the organisation
• Keen to learn and enthusiastic

Desirable

• Ability to translate current processes into future ways of working, highlighting major differences
• High level of interpersonal skills including the ability to influence and motivate

Personal Attributes

Essential

• Self-motivated with the ability to see a job through to completion
• Ability to prioritise and adapt as required
• Friendly and outgoing nature
• Fully committed to providing a customer focused service
• Able to cope with varied workloads remaining calm under pressure
• Take a methodical approach with a focus on attention to detail
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required
• Ability to embrace our Culture, Values and Signature Behaviours:
• (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• Interest in continually developing their own skill level
• Interest in promoting the team

Experience

Essential

• Web development experience to include knowledge of CMS and website systems
• Knowledge of HTML, XML and CSS
• Experience within a health-related industry
• Demonstrable experience of using system administration tools
• Proficient in Microsoft products, including Windows & Office
• Experience of documenting policies and procedures

Desirable

• Current or previous experience of being a web / digital developer within a healthcare setting
• Good understanding of SEO and Google Analytics
• Experience editing images and video content
• Able to learn a range of coding methodologies having advanced knowledge in website development underpinned by practical experience
• Experience of supporting the change and realisation of benefits within a project structure
• Ability to communicate effectively at all levels within the organisation and will need to transfer knowledge to all grades from senior management, clinical, professional and operational support staff