Job summary
Locality Administrator - Bromley 0 to 19 - Band 2
£28,166 Inc HCAS per annum pro rata
Part-time - 22.5 hours per week
We are seeking a locality administrator with good customer service skills to respond to enquiries from families, an eye for detail and confidence in using IT systems.
Proposed interview date 25th April 2025
Main duties of the job
The post holder will work closely with the Bromley 0 to 19 Public Health Nursing team, supporting service delivery. This will include booking appointments, data cleansing, scanning and communication with the CCC and Locality Leads, and general administration tasks. The applicant will also receive fire warden training.
About us
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
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Job description
Job responsibilities
General administration within the service, including but not limited to: Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner.
Quality cleansing monthly data from Qlicksense to ensure that parents due a 1 or 2 year review have been offered an appointment and KPIs are recorded on EMIS
Dealing with all enquires effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.
Receiving and distributing incoming mail and ensure outgoing mail is sent appropriately and in a timely manner.
Sending out appointment reminders to patients via text/email and facilitate any changesor additional needs as required in order to minimise Was Not Brought rates. Liaising with the CCC regarding patient referrals/queries and support the CCC during periods of annual leave and sickness where necessary.
Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information, as part of an effective administration service.
Accurately maintaining and keeping secure patient health and staff records/ systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.
Job description
Job responsibilities
General administration within the service, including but not limited to: Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner.
Quality cleansing monthly data from Qlicksense to ensure that parents due a 1 or 2 year review have been offered an appointment and KPIs are recorded on EMIS
Dealing with all enquires effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance.
Receiving and distributing incoming mail and ensure outgoing mail is sent appropriately and in a timely manner.
Sending out appointment reminders to patients via text/email and facilitate any changesor additional needs as required in order to minimise Was Not Brought rates. Liaising with the CCC regarding patient referrals/queries and support the CCC during periods of annual leave and sickness where necessary.
Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information, as part of an effective administration service.
Accurately maintaining and keeping secure patient health and staff records/ systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent.
Desirable
- NVQ Level 3 Customer Services.
Skills
Essential
- Strong understanding of English language, both written and verbal
- Effective keyboard/IT skills, which include accurate recording skills.
- Strong communication and interpersonal skills written, face to face and over the telephone.
- Demonstrates clear understanding of the principles of confidentiality.
- Demonstrates problem solving skills using own judgement and initiative.
- Demonstrates a non- judgemental approach
- Ability to organise, plan and prioritise daily workload to meet deadlines.
Desirable
- Knowledge of the public health role of contemporary health visiting and school nursing.
Experience
Essential
- Experience of working in an administration post.
- Previous experience of working in a customer focused environment
- Previous exposure to dealing with confidential information
Desirable
- Currently working in an administration post.
- Experience of working in a community NHS environment.
- Experience of working with other agencies.
Personal Qualities
Essential
- Able to work under reassure and handle conflicting demands efficiently in a professional manner.
- Self-motivated and able to work on own initiative and work as part of a team.
Information Technology
Essential
- Proficient knowledge of MS Office.
Desirable
- Good working knowledge of EMIS.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent.
Desirable
- NVQ Level 3 Customer Services.
Skills
Essential
- Strong understanding of English language, both written and verbal
- Effective keyboard/IT skills, which include accurate recording skills.
- Strong communication and interpersonal skills written, face to face and over the telephone.
- Demonstrates clear understanding of the principles of confidentiality.
- Demonstrates problem solving skills using own judgement and initiative.
- Demonstrates a non- judgemental approach
- Ability to organise, plan and prioritise daily workload to meet deadlines.
Desirable
- Knowledge of the public health role of contemporary health visiting and school nursing.
Experience
Essential
- Experience of working in an administration post.
- Previous experience of working in a customer focused environment
- Previous exposure to dealing with confidential information
Desirable
- Currently working in an administration post.
- Experience of working in a community NHS environment.
- Experience of working with other agencies.
Personal Qualities
Essential
- Able to work under reassure and handle conflicting demands efficiently in a professional manner.
- Self-motivated and able to work on own initiative and work as part of a team.
Information Technology
Essential
- Proficient knowledge of MS Office.
Desirable
- Good working knowledge of EMIS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
