Job summary
BANK Administrator
£28,166 inc HCAS per annum pro rata
Flexible working - Bank Contract (Hours between Monday - Sunday 8 am-10 pm)
Bromley Healthcare are currently looking for a bank administrator to join their team of bank administrators. The BHC currently provide administration support for 35 community based clinical services, processing referrals, answering the telephone, responding to emails, booking appointments, dealing with patient enquiries and completing other elements of administration as and when required.
Please refer to the job description and person specification for more information should you wish to apply. This post will be based at Central Court in Orpington.
Proposed interview date Monday 14th April
Main duties of the job
The successful candidate/s will need to have a good attention to detail, warm and friendly telephone manner and also be able to prioritise and organise their work.They will be responsible for providing a high level of customer service and safe and efficient administrative support to the clinical services.
They will be required to liaise with parents/ carers, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of standard administrative tasks including booking appointments and answering general enquiries via the telephone and email.
About us
Bromley Healthcare, as a community interest company, offers an extensive array of services ranging from community nursing, including district nursing and health visiting, to specialised nursing care, along with therapy services catering to individuals across various age groups.
Compensation is contingent upon NHS experience and current banding/pay point.
We provide an outstanding benefits package, which includes pension schemes, discounted gym memberships, a cycle-to-work scheme, access to home furnishings and electronics, access to Employee Assistance Program (EAP), discounts at various high street retailers, eligibility for the Blue Light Card, the opportunity to apply for low-interest personal loans, and an excellent lease car scheme. Additionally, we are continuously striving to enhance our employee benefits offerings.
Job description
Job responsibilities
Call Handling
- Answering inbound calls from service users, parents and Health Care Professionals (HCPs)
- Making outbound calls to service users, parents and HCPs
- Conducting call reminders for future appointments where automated SMS reminders are not in operation.
- Using our Omni-channel Contact Centre Platform.
Administration
- Processing referrals in line with service specific Standard Operating Procedures (SOPs)
- Booking and re arranging patient appointments in line with the service specifications detailed in the SOP.
- Monitoring clinic appointments and filling last minute cancellations
- Creating, reviewing and sending letters using templates, for service users, partners and external organisations.
- Assisting with the collection of data as required by the service,
- Undertaking general administrative duties including filing and photocopying.
- Ensuring all confidential information is stored securely on drives or locked away.
- Maintaining up to date patient records inputting data and information accurately using EMIS clinical system in line with Bromley Healthcare Policies.
- Effectively administering caseload management for services in line with service specific Standard Operating Procedures (SOPs)
- Ensuring a personal understanding of care pathways and points of access for HCPs and service users.
- Reporting incidents and feedback using our incident reporting system
- Understanding data and actioning reports accordingly.
Communication
- Relaying information accurately and concisely as required to and from service users, HCPs and colleagues.
- Contacting staff for urgent referrals or messages, following service procedures.
- Ensuring potential issues with service delivery are escalated according to escalation pathways.
Other
- The post holder may be required from time to time to work across other Bromley Healthcare sites or support with administrative tasks for other teams in support of the
- This job description is not exhaustive and can be altered in consultation with the post holder.
- Any other duties which may be requested by the line manager in order to facilitate the smooth running of the CCC team.
Mandatory Requirements for All Roles
- The post holder has a responsibility to safeguard children, young people and adults at risk and will be trained to the appropriate level as determined by the post.
- The post holder is expected to demonstrate the values of Bromley Healthcare including
Belonging
Compassion
Continuous Learning and Innovation
Health and Wellbeing
- The post holder is expected to work within the requirements of the 6 Cs Care, Compassion, Competence, Communication, Courage and Commitment
- The post holder is expected to comply with all Bromley Healthcares relevant policies, procedures and guidelines; including the appropriate code(s) of conduct associated with this post
- The job description reflects the immediate requirements and objectives of the post. This is not an exhaustive list of duties and responsibilities and the post holder may be required to undertake other duties which fall within the grade of the job, as directed by the line manager. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
Job description
Job responsibilities
Call Handling
- Answering inbound calls from service users, parents and Health Care Professionals (HCPs)
- Making outbound calls to service users, parents and HCPs
- Conducting call reminders for future appointments where automated SMS reminders are not in operation.
- Using our Omni-channel Contact Centre Platform.
Administration
- Processing referrals in line with service specific Standard Operating Procedures (SOPs)
- Booking and re arranging patient appointments in line with the service specifications detailed in the SOP.
- Monitoring clinic appointments and filling last minute cancellations
- Creating, reviewing and sending letters using templates, for service users, partners and external organisations.
- Assisting with the collection of data as required by the service,
- Undertaking general administrative duties including filing and photocopying.
- Ensuring all confidential information is stored securely on drives or locked away.
- Maintaining up to date patient records inputting data and information accurately using EMIS clinical system in line with Bromley Healthcare Policies.
- Effectively administering caseload management for services in line with service specific Standard Operating Procedures (SOPs)
- Ensuring a personal understanding of care pathways and points of access for HCPs and service users.
- Reporting incidents and feedback using our incident reporting system
- Understanding data and actioning reports accordingly.
Communication
- Relaying information accurately and concisely as required to and from service users, HCPs and colleagues.
- Contacting staff for urgent referrals or messages, following service procedures.
- Ensuring potential issues with service delivery are escalated according to escalation pathways.
Other
- The post holder may be required from time to time to work across other Bromley Healthcare sites or support with administrative tasks for other teams in support of the
- This job description is not exhaustive and can be altered in consultation with the post holder.
- Any other duties which may be requested by the line manager in order to facilitate the smooth running of the CCC team.
Mandatory Requirements for All Roles
- The post holder has a responsibility to safeguard children, young people and adults at risk and will be trained to the appropriate level as determined by the post.
- The post holder is expected to demonstrate the values of Bromley Healthcare including
Belonging
Compassion
Continuous Learning and Innovation
Health and Wellbeing
- The post holder is expected to work within the requirements of the 6 Cs Care, Compassion, Competence, Communication, Courage and Commitment
- The post holder is expected to comply with all Bromley Healthcares relevant policies, procedures and guidelines; including the appropriate code(s) of conduct associated with this post
- The job description reflects the immediate requirements and objectives of the post. This is not an exhaustive list of duties and responsibilities and the post holder may be required to undertake other duties which fall within the grade of the job, as directed by the line manager. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent.
Desirable
- NVQ Level 3 Customer Services.
Specific Skills
Essential
- Strong communication and interpersonal skills written, face to face and over the telephone.
- Ability to prioritise daily workload.
Information Technology
Essential
- Basic knowledge of MS Office.
Desirable
Experience
Essential
- Previous experience of working in an administration role.
- Experience of working in a customer focused environment.
- Previous exposure to dealing with confidential information.
Desirable
- Experience in a high volume call environment.
- Experience of working within a healthcare setting.
Personal Qualities
Essential
- Flexible and adaptable to change.
- Committed to BHC values.
Person Specification
Qualifications
Essential
- Educated to GCSE Level or equivalent.
Desirable
- NVQ Level 3 Customer Services.
Specific Skills
Essential
- Strong communication and interpersonal skills written, face to face and over the telephone.
- Ability to prioritise daily workload.
Information Technology
Essential
- Basic knowledge of MS Office.
Desirable
Experience
Essential
- Previous experience of working in an administration role.
- Experience of working in a customer focused environment.
- Previous exposure to dealing with confidential information.
Desirable
- Experience in a high volume call environment.
- Experience of working within a healthcare setting.
Personal Qualities
Essential
- Flexible and adaptable to change.
- Committed to BHC values.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
