Job summary
One Bromley - High-Intensity User Lead - Band 7
£49,178 - £55,492 Inc HCAS per annum pro rata
Full-time - 37.5 hours per week
A relatively small percentage of individuals are known to generate a disproportionately high percentage of Emergency Department attendance, hospital admission and contact with primary care, along with a higher number of calls to 999, ambulance and 111.
Individuals in this high intensity user (HIU) group may have unmet social needs that present as medical or mental health episodes or be experiencing homelessness, substance abuse or self-harming and are more likely to experience poor health outcomes.
The HIU Lead will work directly with the HIU client group, delivering a service with a highly personalised approach that supports improved wellbeing and health outcomes, whilst reducing inappropriate contact with health care services and unscheduled care in particular. The HIU Lead will lead a service with a focus on supporting the HIU client group to flourish through sustaining job opportunities, reconnecting with families, improving well-being etc.
Proposed interview date week commencing 4th September
Main duties of the job
The HIU Lead will lead on the identification and reduction of high intensity use (HIU) across the local system and the transformation of culture, behaviours and attitudes of high intensity users of health care. The postholder will also lead and coordinate efforts to integrate HIU working practices amongst partners and key stakeholders, to measurably improve system working and outcomes for the benefit of service users, staff and the public.
The post holder will line manage and undertake work planning with an HIU coordinator who sits at Band 6 within Kings College Hospital Trust.
Please see that attached Job description for full duties & responsibilities attached ot this job role.
About us
One Bromley is the Local Care Partnership for Bromley, co-ordinated by a small team hosted by Bromley Healthcare. The partnership is led by a number of key senior officers of the Bromley system and includes all the main NHS providers in Bromley, London Borough of Bromley, Bromley
Third Sector Enterprise, St Christopher's Hospice and SEL CCG (through Bromley borough based structures).
This group is the One Bromley Executive - the senior management team providing oversight and support for the local health and care system, initially focused on Urgent & Emergency Care, and the further development of community services to reduce acute service use and promote good flow through the system, as well as specific areas such the Proactive Care pathway and Frailty pathways.
One Bromley is part of SEL ICB, and works as part of an overall Integrated Care System in South East London
Job description
Job responsibilities
Please see the attached job description and person for full details relating to the role of High Intensity User Lead.
Job description
Job responsibilities
Please see the attached job description and person for full details relating to the role of High Intensity User Lead.
Person Specification
Qualifications, Training & Knowledge
Essential
- Educated to degree level or equivalent qualification/training, knowledge or equivalent and relevant experience
Desirable
- Qualification in social work, healthcare or education sector
Experience
Essential
- Extensive experience and understanding of working with vulnerable and/or at risk adults, e.g. through voluntary sector, social or health care
- Proven experience of affecting real change with vulnerable/at risk individuals or families
- Experience of effectively managing proactive and reactive workloads
- Demonstrable experience of working in a high pressure environment, effectively prioritising and managing conflicting demands
Desirable
- Experience of line management
- Experience of working in an NHS or healthcare setting
Communication Skills
Essential
- Well-developed communication and presentation skills for delivering key messages, with the ability to adapt communication styles for a range of stakeholders
- Ability to use informed persuasion and negotiation skills to influence and motivate others
- Ability to receive and convey complex, sensitive and/or confidential information
Analytical
Essential
- Ability to identify risks, anticipate issues, create solutions and to resolve problems in relation to project or service delivery
- Ability to understand a broad range of complex information quickly and make safe decisions where opinions differ or there is no obvious solution
Planning Skills
Essential
- Evidence of planning and delivering programmes, projects and services on time
Desirable
- Experience of change management or successfully employing change management tools
Leadership Skills
Essential
- Evidence of a resilient leader whose drive is quality, who encourages innovation, values partners and partnership working and promotes equality and diversity
- Ability to line manage, including appraisal and development and any sickness or performance issues that may arise
Person Specification
Qualifications, Training & Knowledge
Essential
- Educated to degree level or equivalent qualification/training, knowledge or equivalent and relevant experience
Desirable
- Qualification in social work, healthcare or education sector
Experience
Essential
- Extensive experience and understanding of working with vulnerable and/or at risk adults, e.g. through voluntary sector, social or health care
- Proven experience of affecting real change with vulnerable/at risk individuals or families
- Experience of effectively managing proactive and reactive workloads
- Demonstrable experience of working in a high pressure environment, effectively prioritising and managing conflicting demands
Desirable
- Experience of line management
- Experience of working in an NHS or healthcare setting
Communication Skills
Essential
- Well-developed communication and presentation skills for delivering key messages, with the ability to adapt communication styles for a range of stakeholders
- Ability to use informed persuasion and negotiation skills to influence and motivate others
- Ability to receive and convey complex, sensitive and/or confidential information
Analytical
Essential
- Ability to identify risks, anticipate issues, create solutions and to resolve problems in relation to project or service delivery
- Ability to understand a broad range of complex information quickly and make safe decisions where opinions differ or there is no obvious solution
Planning Skills
Essential
- Evidence of planning and delivering programmes, projects and services on time
Desirable
- Experience of change management or successfully employing change management tools
Leadership Skills
Essential
- Evidence of a resilient leader whose drive is quality, who encourages innovation, values partners and partnership working and promotes equality and diversity
- Ability to line manage, including appraisal and development and any sickness or performance issues that may arise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
