Job summary
Field Care Supervisor
£24000 - £28000 including weekend and antisocial hours allowance
As a Field Care Supervisor, you will be responsible for the ongoing support of both Caregivers and service users, ensuring delivery of the highest quality care services and living up to the excellent company reputation in the community.This role will require a great deal of flexibility and you will need to be focused in achieving the company goals and targets.
Field Care Supervisors are expected to spend the majority of their working time in the community carrying out their primary functions, but their role will typically also entail a certain amount of office-based administrative work.
We are holding interviews on 22nd August
Main duties of the job
- Providing hands on expertise in the delivery of high-quality person centred care to service users in their own homes in accordance with their support plan. Attending care visits to cover holidays, sick absence, and in an emergency.
- Carry out initial risk and needs assessments in respect of individual service users, either in the service user's home or, where required, in other settings such as hospitals or residential/nursing homes. Ensure personalised care planning is in place and true to the service user's needs and requirements
- Work in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
- Act on feedback/concerns from service users and communicate appropriately with the rest of the business.
- Maintaining appropriate records to meet the needs of the service, observing and promptly reporting changes or concerns in your service user's circumstances and condition, and act appropriately when these changes arise.
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of "Good" in CQC inspections. Ensure all services are compliant with legislations, CQC standards, regulations and company and local authority's requirement
About us
About us:
At Care at Home, we provide a flexible, professional and reliable homecare service that offers our service users the choice to live in the comfort and ease of their own home and surroundings. We pride ourselves on being able to offer care packages that are tailored to meet individual needs and values, so our service users can maintain dignity, independence and control over their lives.
We support people with their care and social needs and also adults with disabilities such as neurological conditions, mobility impairments, dementia and other health conditions.
We place great importance on ensuring that we deliver a personal, compassionate and a caring service to all of our service users and their families.
Caring for someone isn't just a job, it's a vocation, and at Care at Home we want our staff to feel rewarded for supporting and caring for their local community. We recognise this and conduct regular training and offer all of our staff the chance to develop and progress as we truly appreciate the importance of caring as a profession.
Staff Benefits:
- FREE Blue Light card - national discount card for hundreds of retailers
- Enhanced weekend and bank holiday pay rates
- Refer a Friend scheme
- Continued Learning and Development
- Work place Pension
- 45p paid milage
- Free uniform
Job description
Job responsibilities
- Providing hands on expertise in the delivery of high-quality person centred care to service users in their own homes in accordance with their support plan. Attending care visits to cover holidays, sick absence, and in an emergency.
- Taking the lead within care visits, ensuring that you provide a full introduction for Caregivers and service users.
- Carry out initial risk and needs assessments in respect of individual service users, either in the service users home or, where required, in other settings such as hospitals or residential/nursing homes. Ensure personalised care planning is in place and true to the service users needs and requirements
- Work in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
- Work with Care Coordinators to support the planning of realistic, effective Caregiver rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the Caregiver.
- Carry out regular reviews of individual services, including repeated and renewed needs and risk assessments.
- Continually review and improve processes to ensure the most effective and efficient service is being delivered. Taking action to make improvements if necessary.
- On-board/shadow new Caregivers in the field.
- To assess the competency of Caregivers completing the care certificate to meet the companys recruitment needs. Ensuring all Caregivers are competent to carry out their job roles.
- To ensure training needs of all Caregivers are met effectively implement, identify and provide for on-going training.
- Act on feedback/concerns from service users and communicate appropriately with the rest of the business.
- Monitor and assess all service users for customer satisfaction.
- On-call duties - Available to work evenings and alternate weekend and provide cover for care calls or on-call duties as and when required by the business.
- Promoting service users health and wellbeing, independence and enabling them to live their life to the fullest.
- Treating service users with dignity and respect, communicating effectively to meet their diverse needs.
- Maintaining appropriate records to meet the needs of the service, observing and promptly reporting changes or concerns in your service users circumstances and condition, and act appropriately when these changes arise.
- Ensuring all service users and Caregivers paperwork and files are up to date.
- Ensuring all confidential information is held securely.
- Update People Planner/Mobizio rostering system with outcome of support plans/ risk assessments/reviews/caregivers supervisions and spot checks
- Prepare files for new initial referrals.
- Carry out the on-site observation and evaluation of Caregivers practice as part of routine supervisions, in response to particular performance concerns, or as otherwise directed.
- Monitor, supervise and mentor all Caregivers.
- Provide support to our Caregivers in their day to day job.
- Promote a safe working environment and safe systems of work in respect of Caregivers in the field.
- To have the knowledge and ability to model good practice whilst being prepared to challenge poor performance.
- Understand and follow accident/incident, complaints and safeguarding reporting procedures.
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of Good in CQC inspections. Ensure all services are compliant with legislations, CQC standards, regulations and company and local authoritys requirements.
- To act in a professional manner.
- To report any areas of concerns to the Registered Manager.
- To participate in the growth and development of the business, achieving targets and delivery within budgets.
- Act on own initiative and exercise decision making skills, as far as possible and wherever appropriate.
Job description
Job responsibilities
- Providing hands on expertise in the delivery of high-quality person centred care to service users in their own homes in accordance with their support plan. Attending care visits to cover holidays, sick absence, and in an emergency.
- Taking the lead within care visits, ensuring that you provide a full introduction for Caregivers and service users.
- Carry out initial risk and needs assessments in respect of individual service users, either in the service users home or, where required, in other settings such as hospitals or residential/nursing homes. Ensure personalised care planning is in place and true to the service users needs and requirements
- Work in partnership with service users, their family, carers, advocates, healthcare professionals and others to ensure the seamless delivery of holistic packages of individual care support.
- Work with Care Coordinators to support the planning of realistic, effective Caregiver rotas, with due regard for the particular needs of the individual and the particular skills and attributes of the Caregiver.
- Carry out regular reviews of individual services, including repeated and renewed needs and risk assessments.
- Continually review and improve processes to ensure the most effective and efficient service is being delivered. Taking action to make improvements if necessary.
- On-board/shadow new Caregivers in the field.
- To assess the competency of Caregivers completing the care certificate to meet the companys recruitment needs. Ensuring all Caregivers are competent to carry out their job roles.
- To ensure training needs of all Caregivers are met effectively implement, identify and provide for on-going training.
- Act on feedback/concerns from service users and communicate appropriately with the rest of the business.
- Monitor and assess all service users for customer satisfaction.
- On-call duties - Available to work evenings and alternate weekend and provide cover for care calls or on-call duties as and when required by the business.
- Promoting service users health and wellbeing, independence and enabling them to live their life to the fullest.
- Treating service users with dignity and respect, communicating effectively to meet their diverse needs.
- Maintaining appropriate records to meet the needs of the service, observing and promptly reporting changes or concerns in your service users circumstances and condition, and act appropriately when these changes arise.
- Ensuring all service users and Caregivers paperwork and files are up to date.
- Ensuring all confidential information is held securely.
- Update People Planner/Mobizio rostering system with outcome of support plans/ risk assessments/reviews/caregivers supervisions and spot checks
- Prepare files for new initial referrals.
- Carry out the on-site observation and evaluation of Caregivers practice as part of routine supervisions, in response to particular performance concerns, or as otherwise directed.
- Monitor, supervise and mentor all Caregivers.
- Provide support to our Caregivers in their day to day job.
- Promote a safe working environment and safe systems of work in respect of Caregivers in the field.
- To have the knowledge and ability to model good practice whilst being prepared to challenge poor performance.
- Understand and follow accident/incident, complaints and safeguarding reporting procedures.
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of Good in CQC inspections. Ensure all services are compliant with legislations, CQC standards, regulations and company and local authoritys requirements.
- To act in a professional manner.
- To report any areas of concerns to the Registered Manager.
- To participate in the growth and development of the business, achieving targets and delivery within budgets.
- Act on own initiative and exercise decision making skills, as far as possible and wherever appropriate.
Person Specification
Qualifications
Essential
- Hold or working towards NVQ 3 Qualification
- Willingness to participate in training relevant for this post including the Care Certificate
- To ensure training needs of caregivers are met effectively - implement, identify and provide for on-going training/competencies
Desirable
- Agree to advance studies by doing up to Level 5 in Health and Social Care.
Experience
Essential
- Previous experience working within a healthcare environment
Desirable
- Previous experience working as a field care supervisor
Skills
Essential
- Using your skills to make a real difference to service users and their families at a very difficult time in their lives
- Strong communication and interpersonal skills written, face to face and over the telephone
- Effective keyboard/IT skills, which include accurate recording skills
- Supervisory skills with the qualities to lead/mentor and motivate a staff team.
Desirable
- Full clean driving license and have the full use of a car.
Information Technology
Essential
- Experience/Knowledge of Microsoft office
Desirable
- Previous experience of using Access people planner and care planning
Person Specification
Qualifications
Essential
- Hold or working towards NVQ 3 Qualification
- Willingness to participate in training relevant for this post including the Care Certificate
- To ensure training needs of caregivers are met effectively - implement, identify and provide for on-going training/competencies
Desirable
- Agree to advance studies by doing up to Level 5 in Health and Social Care.
Experience
Essential
- Previous experience working within a healthcare environment
Desirable
- Previous experience working as a field care supervisor
Skills
Essential
- Using your skills to make a real difference to service users and their families at a very difficult time in their lives
- Strong communication and interpersonal skills written, face to face and over the telephone
- Effective keyboard/IT skills, which include accurate recording skills
- Supervisory skills with the qualities to lead/mentor and motivate a staff team.
Desirable
- Full clean driving license and have the full use of a car.
Information Technology
Essential
- Experience/Knowledge of Microsoft office
Desirable
- Previous experience of using Access people planner and care planning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
