Job responsibilities
Provide
operational leadership in all aspects of designated services within LSW
developing a positive working environment and open culture which fosters high
morale and commitment amongst all staff and promotes their wellbeing,
professional and personal development.
Support
the Organisations strategic objectives (one year and five-year goals) by
developing and implementing changes to operational practices to ensure
strategic objectives are delivered within designated Services.
Lead
work on corporate projects as designated by the Assistant Director and where
required in liaison with external agencies, partners, people who use our
service and regulatory bodies.
Ensure
effective and mutually beneficial joint working across the organisation to
support the delivery of iThrive, Neighbourhoods, Primary Care Networks and
Place Based care.
Be part
of and work with external stakeholders in order to deliver continuous
improvement and maximise the health outcomes of the local community.
Support
the delivery of all care and performance in line with LSW governance frameworks
and adhere to the regulatory framework bodies e.g. CQC, NHSI, NHSE, CIC
regulator.
Accountable
to the Assistant Director for the delivery of Mental Health, Learning
Disability and Neurodiversity (MHLDN) and Wellbeing Services within the
financial envelope of the contract.
Work to
the delegated level of autonomy that is appropriate for the level of seniority
of the post and within LSW management policies, demonstrating sustained
management capability and excellent levels of individual performance.
Deputise
for the Assistant Director and other senior managers as and when required.
As an
operational manager the post holder will be required to participate in the senior
managers on-call rota if requested to do so by the Chief Operating Officer.
Role and Context
The post
holder will provide leadership and management for all Service managers, Team
managers, Matrons and other direct reports/managers within Mental Health,
Learning Disability and Neurodiversity (MHLDN) and Wellbeing Services.
To be
accountable to the Assistant Director for the delivery of all operational
performance indicators within Mental Health, Learning Disability and
Neurodiversity (MHLDN) and Wellbeing Services including contractual,
financial, resources and staff.
Develop
effective working relationships with key partners, Primary Care Networks, Education,
People who use our services, Commissioners, Acute Trust, Local Authorities,
voluntary sector and staff side in order to deliver continuous improvement in
the Mental Health, Learning Disability and Neurodiversity (MHLDN) and Wellbeing Services pathways.
Work
collaboratively at all times with all direct reports and peers to achieve high
quality services and high performance standards
Continually
review services and pathways, working with key stakeholders to effectively
redesign services and pathways in order that they meet the needs of people, and
carers and enable designated services to achieve key performance indicators.
To
manage and deliver high quality mental health services which meet the needs of
local people by working to ensure that performance standards are met and
applied to a high standard consistently across the defined populations.
Implementing effective processes for monitoring and managing activity,
providing assurance via LSW governance structure for safe and effective service
delivery.
To
ensure all complaints, incidents, SIRIs and HR processes are investigated
and/or managed appropriately, in accordance with policy of the LSW, apply duty
of candour and ensure that the learning is used to continuously improve
quality.
To
ensure that policies and procedures in regard to safeguarding adults and
children are understood, adopted and applied by all staff.
Communication
and Key Working Relationships
External
Service
Users, colleagues in primary care, education, public, voluntary, private
sectors acute providers, social care, NHS Devon ICB, One Devon, and NHSE
regarding the development of service plans and quality standards.
Establish
effective communications and working relationships with other services,
departments and external agencies, to support the development of services and
patient pathways and organisational boundaries in order to support partnership
working across Plymouth city, Wider Devon and as part of the NHSE Southwest
region.
Internal
Members
of the LSW Senior Management Team regarding both operational and strategic
elements for Mental Health, Learning Disability and Neurodiversity (MHLDN) and Wellbeing Services and linking into any relevant community and/or
specialist services when needed, e.g. to support transition from childrens
services to adult provision.
Trade
Unions and Staff Organisations regarding partnership working as delegated and
developing effective communications.
Other
managers/officers within LSW responsible for Human Resources and
policy/operations of Community Service.
Leadership, Policy and Service
Development
To provide
the leadership of several service areas including the Service management team
with delegated accountability for delivery of the Service contract, key
targets, including the outcome measures, performance and operational financial
sustainability on behalf of LSW.
To
be part of the LSW Management Team overseeing the delivery and development of
services within LSW.
To
be a member of the LSW Management Groups, including senior management team
meetings, operations team meeting etc. as required. Deputise for Assistant
Director at relevant meetings as required.
Build
relationships at a local level which deliver the vision for integrated health,
education & social care within Mental Health, Learning Disability and
Neurodiversity (MHLDN) and Wellbeing Services as part of the local system.
To
take lead responsibility for specific projects and prepare and deliver reports
and presentations as appropriate to operational and senior management within
LSW and externally when required.
Work
with strategic and operational professional leads, service manager,
families/carers to ensure, policies, protocols and service development plans
are formulated, developed and implemented as part of the wider system delivery
and in partnership.
To
promote the principle that people who use our services, and their families /
carers, should be at the centre of all we say and do in all contacts and
interactions with staff, people who use our services, families/carers, partner
organisations and members of the public.
Financial and Physical Resources:
To
hold and be responsible and accountable to the Assistant Director for several
devolved health and social care budgets in line with locally managed services.
To
deliver on financial balance and to include financial recovery as required in
line with strategic financial plans for Community Service, this includes
efficiency savings and financial sustainability.
To
ensure that risk management policies and procedures are implemented, in the
defined area, and that risks are managed/mitigated locally or escalated to an
appropriate level in the organisation.
Support, Management and Development of
Staff:
To
be responsible for managing a diverse, multi-disciplinary/multi-agency staff
group across a range of service functions.
To
provide effective leadership to all designated teams in order to achieve
effective integration and operational management of services.
To
actively work with direct reports to support workforce planning, recruitment
and staff development.
Support
staff in identifying and addressing training and development needs in
collaboration with the team leaders and the Professional Training and
Development Department.
To implement
and maintain the appraisal and supervision standards for the staff in
accordance with the organisational policies and procedure and approach.
Ensure
that appropriate action is taken to deal with issues of discipline, grievance,
poor performance and sickness in conjunction with team managers
To
ensure the health, safety and wellbeing of all staff, in reference to the
relevant HR and operational policies.
Communication and Relationship Skills:
Lead
on service redesign and organisational change with internal and external
stakeholders
To
represent LSW at appropriate forums, local, national and regional to support
delivery of service strategies and to promote the organisation.
To
communicate highly complex information to staff, partner organisations and the
public. This will involve communicating internally with staff groups and in
public forums on behalf of LSW. To support Assistant Director in liaison with
local and national commissioners in order to influence their decisions and
enable positive outcomes for provision within Community Service.
To
ensure that people who use our services, and their families/carers, are
appropriately involved at all stages of service development and delivery.
To
foster and develop partnership approaches with a number of key partners in
order to ensure that services are developed and delivered in a co-ordinated way
that is responsive to need and that places individuals at the centre of the
care they require.
