Job responsibilities
JOB
PURPOSE
The
role will support the care of those patients who are:
Referred into the
team by internal services, GP surgeries for support with their mental health,
to provide signposting.
The role will
offer mental state monitoring and risk assessment.
The role will
provide a range of brief psychotherapeutic and social interventions,
appropriate to the band of the role, for people experiencing mental health
difficulties. via telephone or video call, occasionally face to face visits
where this is deemed as the only appropriate medium.
The role involves
working with people experiencing mental health concerns / complex emotional
needs via a number of different means i.e. face-to-face, telephone and/or video
call.
The
role will also include an effective working knowledge of the voluntary sector
as well as an understanding of the needs of carers and family.
The
role will require working collaboratively with key partner organisations,
service users, carers, clinicians and other practitioners within a
multi-disciplinary team in delivering services.
There
is a requirement for substantial periods of concentration and sitting and
accurate and timely record keeping.
3. SCOPE AND RANGE
For
people experiencing a mental health crisis, Video/Tele-coaches Intervention
Practitioners will provide:
Mental state
assessments
Clinical risk
assessments
Clinical
formulations
A
range of recovery focussed interventions.
Validation
and de-escalation of crisis
Distress
tolerance and emotional regulation strategies
Brief
psychological interventions to people experiencing fluctuation in their mental
health state.
Consultation
and advice to carers and families and other agencies to enable them to
effectively support service users.
Effective
liaison with other parts of the mental health pathway and partner agencies
Effective
signposting and advice
4. MAIN DUTIES/RESPONSIBILITIES
Communication
and Working Relationship Skills
Provide complex
and sensitive information to a wide range of internal and external stakeholders
(users of services, carers, multi-disciplinary staff, and other statutory / non
statutory services).
Contribute to the
safe and effective day to day operations of the service managing clinical
enquires.
Provide a high
standard of written and verbal communication that is clear and in line with
local guidance.
Role model
effective communication: demonstrating empathy, respect, compassion and hope
where there may be barriers to understanding.
Communicate
information in a way that makes it relevant and understandable in line with
operational guidance e.g., SBAR.
Maintain
professional relationships with all colleagues to ensure professional standards
are met.
Promote a culture
that incorporates Trust values and is recovery focused.
Provide
consultation and advice to the service users support network.
Analytical
and Judgement Skills
Undertake
clinical risk assessments, based on latest empirical evidence and compliant
with local policies / procedures.
Reporting of
exceptions, complaints and gaps in service
Assist in data
collection for the on-going evaluation of the service.
Assist in
Promotion of the Service locally and nationally as appropriate.
Act as the
persons and their carers / familys advocate
Incident
reporting - To report any incidents of harm or near miss in line with the
Trusts incident reporting policy supporting appropriate actions are taken to
reduce the risk of reoccurrence.
To assist with
ensuring day to day practice reflects the highest standards of governance,
clinical effectiveness, safety and person experience.
To be aware of
the responsibility of all employees to maintain a safe and healthy environment.
To comply at all
times with the Trusts Safer Governance related policies
Seek advice and
support from senior colleagues/line manager whenever necessary.
Planning
and Organisational Skills
Ensure good
documentation is provided and entered within the appropriate systems of record
sharing.
Liaise with other
key stakeholders to ensure that effective and timely care is provided.
Co-ordinate any
agreed lone working arrangements
To manage own
diary to ensure that all components of the role are given equal attention and
prioritised as required.
To rebook
appointments electronically in line with guidelines for managing waiting lists.
Responsibility for
Persons Care, Treatment and Therapy
Ensure that
individual episodes of care are delivered in a timely, effective and integrated
manner.
To attend
Clinical Team Meetings and share relevant information with the clinical team.
Promote a
recovery model that empowers persons, carers and relatives to be at the
forefront of decision making, owning their packages of care / treatment.
Create, implement
and update care plans and risk assessments as required.
Champion persons
rights and service users including dignity, equality, diversity, choice and
respect.
Provide advice
and guidance regarding mental health problems.
Share clinical
information on individuals coming into contact with Police Officers, as per
agreed information sharing protocol under guidance from senior staff.
Request
information on specific individuals from Police Officers as per information
sharing protocol.
Promoting and
safeguarding the welfare of children, young people and vulnerable adults
Implementation of
NICE guidance and other statutory / best practice guidelines (if appropriate)
under guidance from senior staff
To maintain up to
date knowledge of legislation, national and local policies and issues in
relation to service provision
Responsibility
for Policy and Service Development Implementation
Participate in
programmes of audit and research within the team as agreed, implementing the
findings.
Contribute to
clinical governance arrangements in order to ensure the quality of the service
provided.
Involvement in
the development of local systems and process that ensure the implementation of
Trust policies.
To monitor
waiting lists and ensure the team managers are aware of potential breeches in a
timely manner.
Responsibility
for Finance, Equipment and Other Resources
The post holder
does not have financial responsibility for budgetary management.
It is the
individual post holders responsibility to manage organisational resources
efficiently and to suggest efficiency savings to line management as they arise.
The post holder
has the responsibility to maintain the safekeeping of the organisations
property.
Responsibility
for Human Resources, e.g., Supervision, Training, HR Advice and Management
Supervise and
support junior staff with guidance from senior staff.
Monitor practice
and development of junior staff as appropriate reporting to supervisory staff.
Assist in
induction of staff.
As required by
the Clinical Leads, conduct appraisal and performance management of junior
staff
Provision of
day-to-day management supervision
Demonstrate and
role model excellent clinical leadership skills.
Ensure that core
training is maintained.
Ensure
participation in the teams compliance with CQC standards as directed by
clinical lead.
Responsibility
for Information Resources and Administrative Duties
Ensure
information resources are used to maintain knowledge of Trust, Directorate and
Team priorities and safety initiatives.
Maintain up to
date clinical records in a timely and accurate manner.
Ensure
information is shared with key stakeholders and other agencies in a secure
manner.
Responsibility
for Research and Development
Participate in
research and development.
Freedom
to Act
To participate in
regular supervision in accordance with good practice guidelines and Trust
policy.
Work without
direct management and take accountability for your own actions.
When tasks are
delegated, ensure that the person you have delegated these tasks to is
appropriately skilled to do so.
Work within the
operational policies and service specifications of the team.
Work without
direct supervision to deliver interventions via telephone and/or video call
under direction of practice leads.
Any
Other Specific Tasks Required
To participate in LW's annual Appraisal process.
To attend all
relevant mandatory training as and when required to do so.
Work
cooperatively with staff colleagues ensuring a no hands off approach.
Ensure that you
remain professionally competent.
This is not an
exhaustive list of duties / responsibilities, and the post holder may be
required to undertake other duties, which fall within the grade of the job, in
discussion with the clinical lead.
Please see full job description and person specification attached for more details
