Job summary
33 hours per week.
Since 2018/19, the NHS has been implementing new mental health support teams (MHSTs) in schools and colleges across England.
The2025 Spending Review confirmed the government is expanding MHSTs to 100% of schools in England by 2029/30.
You will be an experienced administrator, with experience of Excel and PowerPoint, in particular.
A polite and courteous telephone manner is a must, and to be able to deal with queries efficiently, directing people to the appropriate practitioners or services, and be able to get the right information to them in a timely manner.
You should be an excellent team player, and be able to deal with a variety of professionals, with whom you are likely to be coming into contact with.
Main duties of the job
To deliver an
effective and competent level of administrative support and consistently
deliver a client focussed service which promotes good customer service and
effective working relationships.
To be
responsible for providing daily administrative support in the allocated service
area ensuring business priorities are met for example: maintaining records, minute
taking, data inputting and reception duties.
Typing of
confidential reports/letters; which may be supplied via hard copy and/or
dictation, (which may contain distressing information) as requested to meet
service needs.
Working
proactively to support team. Ability to work on own and proactively as part of
a team.
To provide the
day to day supervision and line management of junior staff where appropriate.
The job description and person specification are
an outline of the tasks, responsibilities and outcomes required of the role.
The job holder will need to be flexible to carry out any other duties as may be
reasonably required by their line manager.
This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All staff are expected to be able and willing to work across a 7 day service.
About us
Livewell Southwest is an independent, award-winning social
enterprise delivering integrated health and social care services across
Plymouth, South Hams, and West Devon, with specialist services in parts of
Devon and Cornwall. Our teams work in community hospitals, GP practices, sports
centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and
collaboration. We focus on transforming services to ensure sustainability, while
empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in
shaping the care they receive, striving to deliver the right care at the right
time and place. Centering our work on individual needs helps people lead
healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training
pathways, leadership programs, and funding for qualifications like the Care
Certificate and Nurse Training Scholarships. Our induction and preceptorship
programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all
sections of the community, including those with armed forces experience, lived experience of mental
health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the
application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
Provide
support to customer and visitor reception areas, acting as the first point of
enquiry and sign posting individual to relevant information / service.
Promote
the image of the department, checking that notices and leaflets are up to date
& well presented.
Support the
management team to ensure that internal and external communication systems are
in place
Ensure that all
complaints, compliments, concerns, comments and suggestions are appropriately
recorded, and where possible resolved within level of role or escalated
appropriately, supporting junior staff where necessary.
Respond
to telephone, email and written queries on behalf of the service area including
call handling where appropriate as
agreed with line manager.
Arrange
appointments, meetings and events on behalf of the service, making bookings
where necessary and ensuring all equipment and documentation is available, in
conjunction with line manager where required.
To produce informal and formal minutes as an accurate
record of meetings,
Job description
Job responsibilities
Provide
support to customer and visitor reception areas, acting as the first point of
enquiry and sign posting individual to relevant information / service.
Promote
the image of the department, checking that notices and leaflets are up to date
& well presented.
Support the
management team to ensure that internal and external communication systems are
in place
Ensure that all
complaints, compliments, concerns, comments and suggestions are appropriately
recorded, and where possible resolved within level of role or escalated
appropriately, supporting junior staff where necessary.
Respond
to telephone, email and written queries on behalf of the service area including
call handling where appropriate as
agreed with line manager.
Arrange
appointments, meetings and events on behalf of the service, making bookings
where necessary and ensuring all equipment and documentation is available, in
conjunction with line manager where required.
To produce informal and formal minutes as an accurate
record of meetings,
Person Specification
Qualifications
Essential
- Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge
Desirable
- NVQ 3 in Business Administration or equivalent
Experience
Essential
- Substantial experience of working in an administrative environment using computerised data systems.
- Experience of supervising other staff members
Desirable
- Experience of working in a health or social care office environment.
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Understanding of confidentiality & data protection act
- Able to build effective working relationships with customers and colleagues/staff
Desirable
- Knowledge of SystmOne.
- Understanding of Data Protection legislation
- Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Skills and abilities
Essential
- Good writing, typing, data entry and telephone skills ensuring accuracy.
- Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
- Ability to prioritise own workload
- Ability to work effectively as part of a team.
- Ability to use initiative organising own workload to set deadlines within the scope of role
- Organised, efficient and accurate
- Flexible and adaptable willing to learn new skills
- Able to analyse problems and initiate appropriate solutions effectively
- Able to apply tact and sensitivity to establish trust and support
Person Specification
Qualifications
Essential
- Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge
Desirable
- NVQ 3 in Business Administration or equivalent
Experience
Essential
- Substantial experience of working in an administrative environment using computerised data systems.
- Experience of supervising other staff members
Desirable
- Experience of working in a health or social care office environment.
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Understanding of confidentiality & data protection act
- Able to build effective working relationships with customers and colleagues/staff
Desirable
- Knowledge of SystmOne.
- Understanding of Data Protection legislation
- Understanding of healthcare services and national requirements in inpatient and outpatient booking systems.
Skills and abilities
Essential
- Good writing, typing, data entry and telephone skills ensuring accuracy.
- Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
- Ability to prioritise own workload
- Ability to work effectively as part of a team.
- Ability to use initiative organising own workload to set deadlines within the scope of role
- Organised, efficient and accurate
- Flexible and adaptable willing to learn new skills
- Able to analyse problems and initiate appropriate solutions effectively
- Able to apply tact and sensitivity to establish trust and support
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
