Job summary
Receptionist Band 2 (20 hours per week)
The Glenbourne Unit are looking for a friendly and organised individual to join our team as a Receptionist at The Glenbourne Unit. This role is key to providing a welcoming and professional first point of contact for patients, visitors, and staff. Responsibilities include managing the reception desk, handling telephone enquiries, supporting administrative tasks, and ensuring smooth day-to-day operations. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work effectively in a busy healthcare environment.
Main duties of the job
Provide front-of-house support for customers and visitors, acting as first point of enquiry and signposting to relevant services. Promote the departments image by ensuring notices and leaflets are current and well presented. Record and escalate complaints, compliments, and suggestions appropriately. Respond to telephone, email, and written queries, including call handling as agreed. Lock down the Unit when required, manage front door access via phone link, and oversee key security, audits, and deposits for locker keys. Ensure visitors sign in/out, monitor security cameras, SAS alarms, and fire systems. Report faults, manage mail, arrange meetings and events, and maintain accurate records in line with data protection. Support managers with data collection, invoices, petty cash, and stock control. Ensure contractors complete safety induction and comply with confidentiality. Work independently, prioritising tasks, and contribute ideas for service improvement.
This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline.
All Livewell staff are expected to be able and willing to work across a 7 day service.
About us
Livewell Southwest is an independent, award-winning social
enterprise delivering integrated health and social care services across
Plymouth, South Hams, and West Devon, with specialist services in parts of
Devon and Cornwall. Our teams work in community hospitals, GP practices, sports
centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and
collaboration. We focus on transforming services to ensure sustainability, while
empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in
shaping the care they receive, striving to deliver the right care at the right
time and place. Centering our work on individual needs helps people lead
healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training
pathways, leadership programs, and funding for qualifications like the Care
Certificate and Nurse Training Scholarships. Our induction and preceptorship
programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all
sections of the community, including those with armed forces experience, lived experience of mental
health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the
application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
Provide front-of-house support for customers and visitors, acting as first point of enquiry and signposting to relevant services.
Promote the departments image by ensuring notices and leaflets are current and well presented.
Record and escalate complaints, compliments, and suggestions appropriately.
Respond to telephone, email, and written queries, including call handling as agreed.
Lock down the Unit when required, manage front door access via phone link, and oversee key security, audits, and deposits for locker keys.
Ensure visitors sign in/out, monitor security cameras, SAS alarms, and fire systems.
Report faults, manage mail, arrange meetings and events, and maintain accurate records in line with data protection.
Support managers with data collection, invoices, petty cash, and stock control.
Ensure contractors complete safety induction and comply with confidentiality.
Work independently, prioritising tasks, and contribute ideas for service improvement.
Physical Effort: Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes.
May have to occasionally move presentation equipment and office supplies or clinic consumables.
Mental Effort:Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.
The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.
Emotional Effort:There may be some exposure to service users who may exhibit difficult & challenging behaviours.
Working conditions:Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time.
The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties.
Job description
Job responsibilities
Provide front-of-house support for customers and visitors, acting as first point of enquiry and signposting to relevant services.
Promote the departments image by ensuring notices and leaflets are current and well presented.
Record and escalate complaints, compliments, and suggestions appropriately.
Respond to telephone, email, and written queries, including call handling as agreed.
Lock down the Unit when required, manage front door access via phone link, and oversee key security, audits, and deposits for locker keys.
Ensure visitors sign in/out, monitor security cameras, SAS alarms, and fire systems.
Report faults, manage mail, arrange meetings and events, and maintain accurate records in line with data protection.
Support managers with data collection, invoices, petty cash, and stock control.
Ensure contractors complete safety induction and comply with confidentiality.
Work independently, prioritising tasks, and contribute ideas for service improvement.
Physical Effort: Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes.
May have to occasionally move presentation equipment and office supplies or clinic consumables.
Mental Effort:Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.
The work is usually predictable but there may be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.
Emotional Effort:There may be some exposure to service users who may exhibit difficult & challenging behaviours.
Working conditions:Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time.
The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties.
Person Specification
Experience
Essential
- Experience of working in an administrative environment using computerised data systems.
- Experience of team working
Desirable
- Experience of working in a health or social care office environment
Experience
Essential
- Experience in dealing with the public, with good communication skills
- Ability to work and deal with outside agencies
Qualifications
Essential
- Educated to Vocational Level 2 (NVQ 2) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
- Good general education to GCSE level or equivalent
- Intermediate word processing, MS Office word and excel
Desirable
Skills and Abilities
Essential
- Ability to communicate verbally and in writing to a good level - face to face and over the telephone
- Ability to prioritise own workload
- Ability to work effectively as part of a team.
- Able to use own initiative and to know limitations of own role and knowledge
- Organised, efficient and accurate
- Flexible and adaptable willing to learn new skills
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Good understanding of confidentiality
- Ability to use Business applications and patient record systems
Desirable
- Knowledge of patient administration system
- Understanding of Data Protection legislation
Person Specification
Experience
Essential
- Experience of working in an administrative environment using computerised data systems.
- Experience of team working
Desirable
- Experience of working in a health or social care office environment
Experience
Essential
- Experience in dealing with the public, with good communication skills
- Ability to work and deal with outside agencies
Qualifications
Essential
- Educated to Vocational Level 2 (NVQ 2) in a relevant subject or equivalent level of qualifications or significant equivalent previous knowledge & experience
- Good general education to GCSE level or equivalent
- Intermediate word processing, MS Office word and excel
Desirable
Skills and Abilities
Essential
- Ability to communicate verbally and in writing to a good level - face to face and over the telephone
- Ability to prioritise own workload
- Ability to work effectively as part of a team.
- Able to use own initiative and to know limitations of own role and knowledge
- Organised, efficient and accurate
- Flexible and adaptable willing to learn new skills
Knowledge
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Good understanding of confidentiality
- Ability to use Business applications and patient record systems
Desirable
- Knowledge of patient administration system
- Understanding of Data Protection legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
