Job summary
37.5 hours per week.
We
are seeking to recruit an enthusiastic and motivated individual to join our Mental
Health First Response Service based in Crownhill, Plymouth.
The
team promotes an innovative way of working, triaging and responding
to crisis referrals using both
tele-coaching and video communication technology. The
role encompasses the NHS principle; right care, right time and right place. The
First Response Service triages mental health crisis calls and referrals,
providing tele-coaching psychologically informed interventions, support,
guidance and signposting. The service further delivers timely and responsive
face to face assessments where indicated.
The role of
Video / Telecoach provides a range of
psychotherapeutic and social interventions for people experiencing a mental health crisis. The role will also include an effective
working knowledge of the voluntary sector as well as an understanding of the
needs of carers and family.
Main duties of the job
The
post involves working with people of all ages (Children and Young People, Adults and Older People) experiencing a mental health crisis via the telephone or over video and will often be working with a high level of distress.
The role will also require working collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within a multi disciplinary team in delivering services. The role requires working over a 7-day week, 24 hours a day service for 365 days a year working 12 hr shifts.
This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
Communication and Working
Relationship Skills
- Provide complex and sensitive information to a wide
range of internal and external stakeholders (users of services, carers,
multi-disciplinary staff, and other statutory / non statutory services)
- Contribute to the safe and effective day to day
operations of the service managing clinical enquires
- Provide a high standard of written and verbal
communication that is clear and in line with local guidance
- Role model effective communication; demonstrating
empathy, respect, compassion and hope where there may be barriers to understanding.
- Communicate information in a way that makes it
relevant and understandable in line with operational guidance
- Maintain professional relationships with all
colleagues to ensure professional standards are met
- Promote a culture that incorporates Trust values and
is recovery focused
Analytical and Judgement Skills
- Undertake complex clinical risk assessments, based on
latest empirical evidence and compliant with local policies / procedures
- Reporting of exceptions, complaints and gaps in
service
- Assist in data collection for the on-going evaluation
of the service
- Assist in Promotion of the Service locally and
nationally as appropriate
- Act as the persons and their carers / familys
advocate
- Incident reporting - To report any incidents of harm
or near miss in line with the Trusts incident reporting policy supporting
appropriate actions are taken to reduce the risk of reoccurrence
- To assist with ensuring day to day practice reflects
the highest standards of governance, clinical effectiveness, safety and person
experience
- To be aware of the responsibility of all employees to
maintain a safe and healthy environment
- To comply at all times with the Trusts Safer
Governance related policies
- Seek advice and support from senior colleagues/line
manager whenever necessary
Planning
and Organisational Skills
- Ensure good documentation is provided and entered
within the appropriate systems of record sharing
- Plan assessment/appointments for First Responders for
service users
- Discuss and arrange appropriate police response as
required under guidance from senior staff
- Co-ordinate any agreed lone working arrangements
- To be responsible for the prevention and control of
infection
- Responsibility
for Persons Care, Treatment and Therapy
- Ensure that individual episodes of care are delivered
in a timely, effective and integrated manner
- Promote a recovery model that empowers persons, carers
and relatives to be at the forefront of decision making, owning their packages
of care / treatment
- Create, implement and update care plans and risk
assessments as required
- Champion persons rights and service users including:
dignity, equality, diversity, choice and respect
- Provide advice and guidance regarding mental health
problems
- Share clinical information on individuals coming into
contact with Police Officers, as per agreed information sharing protocol under
guidance from senior staff
- Request information on specific individuals from
Police Officers as per information sharing protocol
- Promoting and safeguarding the welfare of children,
young people and vulnerable adults
- Implementation of NICE guidance and other statutory /
best practice guidelines (if appropriate) under guidance from senior staff
- To maintain up to date knowledge of legislation,
national and local policies and issues in relation to service provision
Responsibility
for Policy and Service Development Implementation
- Participate in programmes of audit and research within
the team as agreed, implementing the findings
- Contribute to clinical governance arrangements in
order to ensure the quality of the service provided
- Involvement in the development of local systems and
process that ensure the implementation of Trust policies
Responsibility
for Finance, Equipment and Other Resources
- The post holder does not have financial responsibility
for budgetary management
- It is the individual post holders responsibility to
manage organisational resources efficiently and to suggest efficiency savings
to line management as they arise
- The post holder has the responsibility to maintain the
safekeeping of the organisations property
Job description
Job responsibilities
Communication and Working
Relationship Skills
- Provide complex and sensitive information to a wide
range of internal and external stakeholders (users of services, carers,
multi-disciplinary staff, and other statutory / non statutory services)
- Contribute to the safe and effective day to day
operations of the service managing clinical enquires
- Provide a high standard of written and verbal
communication that is clear and in line with local guidance
- Role model effective communication; demonstrating
empathy, respect, compassion and hope where there may be barriers to understanding.
- Communicate information in a way that makes it
relevant and understandable in line with operational guidance
- Maintain professional relationships with all
colleagues to ensure professional standards are met
- Promote a culture that incorporates Trust values and
is recovery focused
Analytical and Judgement Skills
- Undertake complex clinical risk assessments, based on
latest empirical evidence and compliant with local policies / procedures
- Reporting of exceptions, complaints and gaps in
service
- Assist in data collection for the on-going evaluation
of the service
- Assist in Promotion of the Service locally and
nationally as appropriate
- Act as the persons and their carers / familys
advocate
- Incident reporting - To report any incidents of harm
or near miss in line with the Trusts incident reporting policy supporting
appropriate actions are taken to reduce the risk of reoccurrence
- To assist with ensuring day to day practice reflects
the highest standards of governance, clinical effectiveness, safety and person
experience
- To be aware of the responsibility of all employees to
maintain a safe and healthy environment
- To comply at all times with the Trusts Safer
Governance related policies
- Seek advice and support from senior colleagues/line
manager whenever necessary
Planning
and Organisational Skills
- Ensure good documentation is provided and entered
within the appropriate systems of record sharing
- Plan assessment/appointments for First Responders for
service users
- Discuss and arrange appropriate police response as
required under guidance from senior staff
- Co-ordinate any agreed lone working arrangements
- To be responsible for the prevention and control of
infection
- Responsibility
for Persons Care, Treatment and Therapy
- Ensure that individual episodes of care are delivered
in a timely, effective and integrated manner
- Promote a recovery model that empowers persons, carers
and relatives to be at the forefront of decision making, owning their packages
of care / treatment
- Create, implement and update care plans and risk
assessments as required
- Champion persons rights and service users including:
dignity, equality, diversity, choice and respect
- Provide advice and guidance regarding mental health
problems
- Share clinical information on individuals coming into
contact with Police Officers, as per agreed information sharing protocol under
guidance from senior staff
- Request information on specific individuals from
Police Officers as per information sharing protocol
- Promoting and safeguarding the welfare of children,
young people and vulnerable adults
- Implementation of NICE guidance and other statutory /
best practice guidelines (if appropriate) under guidance from senior staff
- To maintain up to date knowledge of legislation,
national and local policies and issues in relation to service provision
Responsibility
for Policy and Service Development Implementation
- Participate in programmes of audit and research within
the team as agreed, implementing the findings
- Contribute to clinical governance arrangements in
order to ensure the quality of the service provided
- Involvement in the development of local systems and
process that ensure the implementation of Trust policies
Responsibility
for Finance, Equipment and Other Resources
- The post holder does not have financial responsibility
for budgetary management
- It is the individual post holders responsibility to
manage organisational resources efficiently and to suggest efficiency savings
to line management as they arise
- The post holder has the responsibility to maintain the
safekeeping of the organisations property
Person Specification
Experience
Essential
- Excellent emotional resilience when repeatedly dealing with people who present with distress and crisis.
- Evidence of working with people who have experienced mental health difficulties.
- The ability to promotes ones own self care and seek support/supervision as required.
- Experience of good team working in a multi-disciplinary environment.
- Resilient in working over 24/7 shift patterns, generally 12 hrs per shift.
Desirable
- Application of evidenced based interventions relevant to the service.
Qualifications
Essential
- Qualified to degree level in a relevant subject
- (or demonstrable equivalent experience)
Desirable
- Qualified to degree level in nursing, social work, occupational therapy, counselling, psychological therapy
Skills
Essential
- Communication and Working Relationship Skills
- Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations
- Ability to form positive therapeutic relationships with users of services, carers and other professional bodies
- Analytical & Judgement Skills
-
- Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
- Assessment, planning, and evaluation of mental health difficulties
- Able to risk assess
- Ability to work without direct supervision
- Experience in applying psychologically informed interventions
Knowledge
Essential
- Evidenced based interventions relevant to the service
- Knowledge of Multi-Disciplinary Working
- Understanding of Recovery principles in Mental Health
- Knowledge and understanding of both adult and childrens safeguarding guidance
- Knowledge of the Mental Health Act 1987
- Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards
- Relevant specialist clinical/professional courses/training
Person Specification
Experience
Essential
- Excellent emotional resilience when repeatedly dealing with people who present with distress and crisis.
- Evidence of working with people who have experienced mental health difficulties.
- The ability to promotes ones own self care and seek support/supervision as required.
- Experience of good team working in a multi-disciplinary environment.
- Resilient in working over 24/7 shift patterns, generally 12 hrs per shift.
Desirable
- Application of evidenced based interventions relevant to the service.
Qualifications
Essential
- Qualified to degree level in a relevant subject
- (or demonstrable equivalent experience)
Desirable
- Qualified to degree level in nursing, social work, occupational therapy, counselling, psychological therapy
Skills
Essential
- Communication and Working Relationship Skills
- Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations
- Ability to form positive therapeutic relationships with users of services, carers and other professional bodies
- Analytical & Judgement Skills
-
- Ability to assess situations, make decisions, co-ordinate and organise appropriate responses
- Assessment, planning, and evaluation of mental health difficulties
- Able to risk assess
- Ability to work without direct supervision
- Experience in applying psychologically informed interventions
Knowledge
Essential
- Evidenced based interventions relevant to the service
- Knowledge of Multi-Disciplinary Working
- Understanding of Recovery principles in Mental Health
- Knowledge and understanding of both adult and childrens safeguarding guidance
- Knowledge of the Mental Health Act 1987
- Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards
- Relevant specialist clinical/professional courses/training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
