Job summary
26.5 hours per week.
To work as part of
the multidisciplinary team at the Thornberry Centre, to assist the clinical
team in all aspects of patient care and provide day to day administrative
services to support the clinical staff, ensuring a patient orientated service
is provided. The clinical team consists
of a Consultant in Rehabilitation Medicine, Physiotherapist, Prosthetists and
Specialist Nurse.
To work as a highly
motivated team member taking responsibility for all associated clinical and
organisational tasks as defined by the job description.
Main duties of the job
- Organise
clinic rooms, prepare and clean treatment areas before and after treatment
sessions.
- To prepare and raise the necessary paperwork for each
clinic, ensuring equipment is available when required.
- Check all patient data on patient database is correct and
accurate and ensure all actions, patient contact, clinic outcomes, decisions,
queries and telephone calls, etc. are recorded on SystmOne system in a timely
fashion.
- To maintain contact and good communication between the
service and patients, carers, clinicians, referrers, contractors, other departments,
outside agencies and professionals including transport services, GP
surgeries, social services, etc.
- To ensure effective verbal communications are maintained
with patients, carers, relatives and members of the health and social care
teams.
- To ensure and maintain a team approach in maintaining
effective administration services across the Prosthetic Service.
- To attend
satellite clinic at Camborne and Redruth Community Hospital, or other
settings as required.
- To type and print letters to patients, therapists and GPs
and to carry out photocopying as required.
Please note that this role is not eligible for sponsorship under the Skilled Worker route.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted.
All Livewell staff are expected to be able and willing to work across a 7 day service.
About us
Livewell Southwest is an independent, award-winning social
enterprise delivering integrated health and social care services across
Plymouth, South Hams, and West Devon, with specialist services in parts of
Devon and Cornwall. Our teams work in community hospitals, GP practices, sports
centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and
collaboration. We focus on transforming services to ensure sustainability, while
empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in
shaping the care they receive, striving to deliver the right care at the right
time and place. Centering our work on individual needs helps people lead
healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training
pathways, leadership programs, and funding for qualifications like the Care
Certificate and Nurse Training Scholarships. Our induction and preceptorship
programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all
sections of the community, including those with armed forces experience, lived experience of mental
health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the
application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
To work as part of
the multidisciplinary team at the Thornberry Centre, to assist the clinical
team in all aspects of patient care and provide day to day administrative
services to support the clinical staff, ensuring a patient orientated service
is provided. The clinical team consists
of a Consultant in Rehabilitation Medicine, Physiotherapist, Prosthetists,
Specialist Nurse and Prosthetics Assistants.
To work as a highly
motivated team member taking responsibility for all associated clinical and
organisational tasks as defined by the job description
The Prosthetic Service provides care for the population of Plymouth,
South and West Devon, Cornwall and the
Isles of Scilly.
- Organise
clinic rooms, prepare and clean treatment areas before and after treatment
sessions.
- To prepare and raise the necessary paperwork for each
clinic, ensuring equipment is available when required.
- Check all patient data on patient database is correct and
accurate and ensure all actions, patient contact, clinic outcomes, decisions,
queries and telephone calls, etc. are recorded on the patient administration
system in a timely fashion.
- To maintain contact and good communication between the
service and patients, carers, clinicians, referrers, contractors and other departments,
outside agencies and professionals including transport services, GP
surgeries, social services, etc.
- To ensure effective verbal communications are maintained
with patients, carers, relatives and members of the health and social care
teams.
- To ensure and maintain a team approach in maintaining
effective administration services across the Prosthetic Service.
- To work closely with clinicians ensuring they are
regularly updated and advised on any potential problems that may have arisen,
e.g. manufacturing problems or queries.
- To attend the satellite clinic at Camborne and Redruth
Community Hospital, or other settings as required.
- To type and print letters to patients, therapists and GPs
and to carry out photocopying as required.
- To provide cover in the absence of members of the
Prosthetic Administration Team e.g. annual or sick leave carrying out
additional duties as required.
- Inputting data onto limb measuring forms and
repair/adjustments forms within the clinic as directed by Prosthetist.
- Act as chaperone at any clinic, as requested by patient
or clinical staff member.
- Escort patients to and from clinic rooms, assisting the
less able to dress / undress as necessary, ensuring their privacy, dignity,
safety and comfort.
- Prepare appropriate equipment for casting under the
direction of the Prosthetists. Provide assistance during the casting process
with patient transfers and with the casting technique under the direction of
the clinician. Perform specialist task following completion of appropriate
training such as backfill of casts.
- Weigh patients as required. Ensure patients accurate
weight is brought to the attention of the requesting clinician and documented
appropriately.
- Assist in loading and unloading equipment from the pool
car for weekly satellite clinics.
- Be responsible for recording the treatment session
accurately, legibly and fully, in accordance with Livewell documentation
policies and current local, national and professional guidelines.
- Undertake specific responsibilities when delegated to by
Line Manager, other manager or clinical team.
- To undertake mandatory and other training as directed by
Livewell Southwest.
- To participate in continuing role / personal development
using the appraisal system.
- To receive line management support and supervision.
- To contribute to any audit process.
- To behave in a manner which does not bring the
organisation into disrepute.
- Respond to patient requests for socks and supplies and
issue as appropriate. Enter data into the service database, monitor stock
levels and maintain minimum stock levels by placing orders for replacements
as required.
- To
abide by all departmental and organizational policies in respect of infection
control, cleaning, social distancing, wearing and disposing of PPE.
- To prepare and raise the necessary paperwork for each
clinic, ensuring equipment is available when required.
- Check all patient data on patient database is correct and
accurate and ensure all actions, patient contact, clinic outcomes, decisions,
queries and telephone calls, etc. are recorded on patient administration
system in a timely fashion.
Additional information for all posts
The post holder is required to comply
with all relevant policies and procedures pertinent to their post. Current
versions can be found on Healthnet or via your manager. The areas listed below
are those Livewell Southwest currently places particular emphasis on. Failure
to follow correct policies and procedures may result in disciplinary action.
Risk
Management:
In Accordance
with the Risk Management Strategy, employees will participate, whenever
required, with the risk management process. They will support line managers by
attending mandatory and statutory training, completing incident/accident forms
for every adverse event or near miss that occurs, report all defects and
complaints, and communicate any dangerous situation to individuals potentially
at risk.
Health and
Safety at Work:
You must
co-operate with those in authority and others in meeting the statutory
requirements and in following policies and procedures. A copy of the Health and Safety Policy is
available from the Healthnet or from the Risk Management Department.
You are
reminded that in accordance with the Health and Safety at Work Act 1974 you
have a duty to take reasonable care to avoid injury to yourself and to others
affected by your work activities.
You will be
notified where your post carries a requirement for immunisation.
You may be required to be able to
undertake physical intervention training and participate in physical
intervention as part of a physical intervention team and BLS.
Infection
Control:
Livewell Southwest
is determined to eradicate healthcare-acquired infection and puts a great deal
of emphasis on the responsibility of all staff to ensure their own personal and
others compliance with Infection Control (including Hand Washing) Policies.
All staff must comply with infection
control policies and guidance, attend relevant updates and report issues of
concern to their immediate line manager (if no action or explanation received,
then it is the individuals responsibility to escalate their concerns to the
Director of Operations or Chief Executives Office).
Safeguarding
Children and Adults
All employees
have a duty to safeguard and promote the welfare of children and adults and are
required to act in such a way that at all times safeguards their health and
wellbeing. Familiarisation with and adherence to national and local
safeguarding adults and children policies is an essential requirement upon all
employees. Plymouth Community Healthcare has specific safeguarding policies and
in addition, employees also have a responsibility to practice and work within
the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding
Children Board. Staff are also required to participate in related
mandatory/statutory training.
Research:
For clinical posts at bands 5 and 6,
there is an expectation that engagement in research will be part of this role.
Therefore, an awareness of the value and relevance of research is expected and
the post holder should either support existing research within their speciality
area as appropriate or identify opportunities to raise awareness of research
possibilities. For clinical posts at
band 7 and above, the post holder will be required to actively participate in
complex audits using research methodology, or participate as required in
clinical trials or equipment testing, and will demonstrate high level
involvement in local ongoing research projects.
Sustainability and climate change:
All staff are expected to take
responsibility for the reduction of carbon emissions within their area of the
organisation. In particular this may relate to reducing energy consumption,
making low carbon travel choices, consideration of goods and services being
purchased, and waste reduction.
Other:
This Job Description is not exhaustive and may
change as the post develops, but such change will not take place without
consultation between the post holder and his/her manager. Job descriptions
should be reviewed at least annually at the appraisal meeting.
Job description
Job responsibilities
To work as part of
the multidisciplinary team at the Thornberry Centre, to assist the clinical
team in all aspects of patient care and provide day to day administrative
services to support the clinical staff, ensuring a patient orientated service
is provided. The clinical team consists
of a Consultant in Rehabilitation Medicine, Physiotherapist, Prosthetists,
Specialist Nurse and Prosthetics Assistants.
To work as a highly
motivated team member taking responsibility for all associated clinical and
organisational tasks as defined by the job description
The Prosthetic Service provides care for the population of Plymouth,
South and West Devon, Cornwall and the
Isles of Scilly.
- Organise
clinic rooms, prepare and clean treatment areas before and after treatment
sessions.
- To prepare and raise the necessary paperwork for each
clinic, ensuring equipment is available when required.
- Check all patient data on patient database is correct and
accurate and ensure all actions, patient contact, clinic outcomes, decisions,
queries and telephone calls, etc. are recorded on the patient administration
system in a timely fashion.
- To maintain contact and good communication between the
service and patients, carers, clinicians, referrers, contractors and other departments,
outside agencies and professionals including transport services, GP
surgeries, social services, etc.
- To ensure effective verbal communications are maintained
with patients, carers, relatives and members of the health and social care
teams.
- To ensure and maintain a team approach in maintaining
effective administration services across the Prosthetic Service.
- To work closely with clinicians ensuring they are
regularly updated and advised on any potential problems that may have arisen,
e.g. manufacturing problems or queries.
- To attend the satellite clinic at Camborne and Redruth
Community Hospital, or other settings as required.
- To type and print letters to patients, therapists and GPs
and to carry out photocopying as required.
- To provide cover in the absence of members of the
Prosthetic Administration Team e.g. annual or sick leave carrying out
additional duties as required.
- Inputting data onto limb measuring forms and
repair/adjustments forms within the clinic as directed by Prosthetist.
- Act as chaperone at any clinic, as requested by patient
or clinical staff member.
- Escort patients to and from clinic rooms, assisting the
less able to dress / undress as necessary, ensuring their privacy, dignity,
safety and comfort.
- Prepare appropriate equipment for casting under the
direction of the Prosthetists. Provide assistance during the casting process
with patient transfers and with the casting technique under the direction of
the clinician. Perform specialist task following completion of appropriate
training such as backfill of casts.
- Weigh patients as required. Ensure patients accurate
weight is brought to the attention of the requesting clinician and documented
appropriately.
- Assist in loading and unloading equipment from the pool
car for weekly satellite clinics.
- Be responsible for recording the treatment session
accurately, legibly and fully, in accordance with Livewell documentation
policies and current local, national and professional guidelines.
- Undertake specific responsibilities when delegated to by
Line Manager, other manager or clinical team.
- To undertake mandatory and other training as directed by
Livewell Southwest.
- To participate in continuing role / personal development
using the appraisal system.
- To receive line management support and supervision.
- To contribute to any audit process.
- To behave in a manner which does not bring the
organisation into disrepute.
- Respond to patient requests for socks and supplies and
issue as appropriate. Enter data into the service database, monitor stock
levels and maintain minimum stock levels by placing orders for replacements
as required.
- To
abide by all departmental and organizational policies in respect of infection
control, cleaning, social distancing, wearing and disposing of PPE.
- To prepare and raise the necessary paperwork for each
clinic, ensuring equipment is available when required.
- Check all patient data on patient database is correct and
accurate and ensure all actions, patient contact, clinic outcomes, decisions,
queries and telephone calls, etc. are recorded on patient administration
system in a timely fashion.
Additional information for all posts
The post holder is required to comply
with all relevant policies and procedures pertinent to their post. Current
versions can be found on Healthnet or via your manager. The areas listed below
are those Livewell Southwest currently places particular emphasis on. Failure
to follow correct policies and procedures may result in disciplinary action.
Risk
Management:
In Accordance
with the Risk Management Strategy, employees will participate, whenever
required, with the risk management process. They will support line managers by
attending mandatory and statutory training, completing incident/accident forms
for every adverse event or near miss that occurs, report all defects and
complaints, and communicate any dangerous situation to individuals potentially
at risk.
Health and
Safety at Work:
You must
co-operate with those in authority and others in meeting the statutory
requirements and in following policies and procedures. A copy of the Health and Safety Policy is
available from the Healthnet or from the Risk Management Department.
You are
reminded that in accordance with the Health and Safety at Work Act 1974 you
have a duty to take reasonable care to avoid injury to yourself and to others
affected by your work activities.
You will be
notified where your post carries a requirement for immunisation.
You may be required to be able to
undertake physical intervention training and participate in physical
intervention as part of a physical intervention team and BLS.
Infection
Control:
Livewell Southwest
is determined to eradicate healthcare-acquired infection and puts a great deal
of emphasis on the responsibility of all staff to ensure their own personal and
others compliance with Infection Control (including Hand Washing) Policies.
All staff must comply with infection
control policies and guidance, attend relevant updates and report issues of
concern to their immediate line manager (if no action or explanation received,
then it is the individuals responsibility to escalate their concerns to the
Director of Operations or Chief Executives Office).
Safeguarding
Children and Adults
All employees
have a duty to safeguard and promote the welfare of children and adults and are
required to act in such a way that at all times safeguards their health and
wellbeing. Familiarisation with and adherence to national and local
safeguarding adults and children policies is an essential requirement upon all
employees. Plymouth Community Healthcare has specific safeguarding policies and
in addition, employees also have a responsibility to practice and work within
the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding
Children Board. Staff are also required to participate in related
mandatory/statutory training.
Research:
For clinical posts at bands 5 and 6,
there is an expectation that engagement in research will be part of this role.
Therefore, an awareness of the value and relevance of research is expected and
the post holder should either support existing research within their speciality
area as appropriate or identify opportunities to raise awareness of research
possibilities. For clinical posts at
band 7 and above, the post holder will be required to actively participate in
complex audits using research methodology, or participate as required in
clinical trials or equipment testing, and will demonstrate high level
involvement in local ongoing research projects.
Sustainability and climate change:
All staff are expected to take
responsibility for the reduction of carbon emissions within their area of the
organisation. In particular this may relate to reducing energy consumption,
making low carbon travel choices, consideration of goods and services being
purchased, and waste reduction.
Other:
This Job Description is not exhaustive and may
change as the post develops, but such change will not take place without
consultation between the post holder and his/her manager. Job descriptions
should be reviewed at least annually at the appraisal meeting.
Person Specification
Experience
Essential
- Experience of working effectively with patients/service users/customers
- Experience of working within a team.
- Experience managing workload and prioritising tasks.
- Clerical/administrative experience
- Experience of working in a care setting
Desirable
- Previous health or social care experience in an assistant or supportive role.
- Working within a Multi-Disciplinary Team
- Experience of working with amputees and their families/carers.
- Previous SystmOne experience.
Qualifications
Essential
- Vocational Qualification Level II or able to demonstrate the skills, knowledge and ability to work to this level.
- Maths & English GCSE Grades 4 and above or equivalent.
- Intermediate word processing MS Office, Word and Excel
- Awareness of the needs of less physically able people.
- Awareness of the need for privacy and dignity
- Effective interpersonal, organisational and communication skills
Desirable
- European Computer Driving License (ECDL) or equivalent knowledge
- Familiarity with the 6 Cs
- Understanding of the five key aims.
- Knowledge of patient administration systems.
Person Specification
Experience
Essential
- Experience of working effectively with patients/service users/customers
- Experience of working within a team.
- Experience managing workload and prioritising tasks.
- Clerical/administrative experience
- Experience of working in a care setting
Desirable
- Previous health or social care experience in an assistant or supportive role.
- Working within a Multi-Disciplinary Team
- Experience of working with amputees and their families/carers.
- Previous SystmOne experience.
Qualifications
Essential
- Vocational Qualification Level II or able to demonstrate the skills, knowledge and ability to work to this level.
- Maths & English GCSE Grades 4 and above or equivalent.
- Intermediate word processing MS Office, Word and Excel
- Awareness of the needs of less physically able people.
- Awareness of the need for privacy and dignity
- Effective interpersonal, organisational and communication skills
Desirable
- European Computer Driving License (ECDL) or equivalent knowledge
- Familiarity with the 6 Cs
- Understanding of the five key aims.
- Knowledge of patient administration systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
