Job summary
37.5 hours per week
Be the Heart of Our Training Network! Your organisational skills can shape the future of learning at Livewell Southwest.
As Sales & Training Coordinator/PA, you'll ensure the smooth running of our training operations delivering excellent admin support, coordinating sales, managing bookings, and creating a positive experience for every delegate. This varied role combines administration, finance, event coordination, and customer service no two days are the same!
Why Join Us?
- Impactful Work: Help shape a growing service that supports professional development across Livewell and beyond.
- Career Growth: Starts as a 12-month post but expected to become permanent.
- Variety & Challenge: From admin to event coordination, enjoy a diverse workload.
This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7-day service.
Main duties of the job
Are you organised, proactive, and passionate about delivering exceptional customer service? Join our growing team at Livewell Southwest and help shape the future of our Community Learning & Development Networks.
As Sales & Training Co-ordinator / PA, you'll be the driving force behind smooth training operations providing top-tier admin support, coordinating sales, building relationships, and ensuring every delegate has a great experience. This is a varied and rewarding role where no two days are the same!
What You'll Do:
- Act as first point of contact for enquiries (online, phone, in person)
- Coordinate bookings, venues, and delegate communications
- Maintain accurate records, produce minutes, and manage data systems
- Support marketing and social media to promote training
- Liaise with internal teams and external partners
- Manage invoicing and profitability checks
- Contribute ideas to improve processes and grow the network
- Ensure a welcoming presence at the Training Centre and external venues
About us
Livewell Southwest is an independent, award-winning social
enterprise delivering integrated health and social care services across
Plymouth, South Hams, and West Devon, with specialist services in parts of
Devon and Cornwall. Our teams work in community hospitals, GP practices, sports
centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, and
collaboration. We focus on transforming services to ensure sustainability, while
empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in
shaping the care they receive, striving to deliver the right care at the right
time and place. Centering our work on individual needs helps people lead
healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training
pathways, leadership programs, and funding for qualifications like the Care
Certificate and Nurse Training Scholarships. Our induction and preceptorship
programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all
sections of the community, including those with armed forces experience, lived experience of mental
health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the
application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
Management of service
Provide support to customer and anyone who visits our website or contacts the service, acting as the first point of enquiry and sign posting individual to relevantinformation / service.
Promote the image of the department, checking that notices and leaflets are up to date& well presented.
Support the management team to ensure that internal and external communicationsystems are in place.
Ensure that all complaints, compliments, concerns, comments, and suggestions are
appropriately recorded, and where possible resolved within level of role or escalated
appropriately.
Respond to telephone, website enquiries, email, and written queries on behalf of the
training networks and including call handling where appropriate as agreed with line
manager.
Arrange appointments, meetings, and events on behalf of the service, making
bookings where necessary and ensuring all equipment and documentation is available,
in conjunction with line manager where required.
To produce informal and formal minutes as an accurate record of meetings,
transcribing and distributing as directed.
Maintain accurate and timely electronic and hard copy information e.g. training logs
using organisational systems as directed (ensuring ease of access/retrieval as
appropriate) and in line with policies.
Supporting operational staff to access management information, electronic and hard
copy.
Collect and collate data to enable managers to monitor budgets and performance in
relation to business support function with support of line manager.
Maximise the use of electronic systems to enable effective management of the service
area such as Microsoft Office and Training Network website.
Liaise with the Professional Training and Development team, and other services, to
source new course dates and venues, notify them of new bookings, changes, and
cancellations.
Ensure Customer Relationship Management System is kept up to date with new
bookings / cancellations and enquiries.
Maintain directory sites such as the website and work together with the Community
Learning and Development Manager.
Onboard new services/trainers.
Establish and manage working relationships with internal and external stakeholders.
Liaise with web development team to constantly improve and update the booking
system.
Send out invoices on behalf of the Finance Team for all training and keep an accurate
record for cross referencing.
Assist the Finance Team with invoice / account queries when required.
Help produce training plans for services course dates.
Share delegate information with Associate Trainers pre and post course in a timely
manner as agreed in advance.
Manage communication with delegates, notifying them when their accreditations are
due to expire.
Production of certificates for bespoke courses.
Assist with social media posting where required only and link in with Community and
Learning Development Manager.
Respond to all Community and Learning network enquiries including emails, phone
calls, online forms and written ensuring that all contact is responded to in a timely
manner.
Meet and greet Community Learning network delegates at the Foresters training
Centre as well as external venues.
Attend meetings with services across Livewell Southwest and external customers.
Openly contribute new ideas and opinions to help improve the Community Learning
and Development Networks.
Help maintain the LWSW Training Network website a well as the LWSW Professional
Training & Development webpage.
Account Management of delegates, assisting them with password resets and where
required, guiding them through the site.
Financial management
To process and pass for payment all relevant invoices in a timely manner in
accordance with business process, with support of line manager.
To support the line manager with invoicing and chasing late payments.
Please see full job description and person specification within supporting documents section.
Job description
Job responsibilities
Management of service
Provide support to customer and anyone who visits our website or contacts the service, acting as the first point of enquiry and sign posting individual to relevantinformation / service.
Promote the image of the department, checking that notices and leaflets are up to date& well presented.
Support the management team to ensure that internal and external communicationsystems are in place.
Ensure that all complaints, compliments, concerns, comments, and suggestions are
appropriately recorded, and where possible resolved within level of role or escalated
appropriately.
Respond to telephone, website enquiries, email, and written queries on behalf of the
training networks and including call handling where appropriate as agreed with line
manager.
Arrange appointments, meetings, and events on behalf of the service, making
bookings where necessary and ensuring all equipment and documentation is available,
in conjunction with line manager where required.
To produce informal and formal minutes as an accurate record of meetings,
transcribing and distributing as directed.
Maintain accurate and timely electronic and hard copy information e.g. training logs
using organisational systems as directed (ensuring ease of access/retrieval as
appropriate) and in line with policies.
Supporting operational staff to access management information, electronic and hard
copy.
Collect and collate data to enable managers to monitor budgets and performance in
relation to business support function with support of line manager.
Maximise the use of electronic systems to enable effective management of the service
area such as Microsoft Office and Training Network website.
Liaise with the Professional Training and Development team, and other services, to
source new course dates and venues, notify them of new bookings, changes, and
cancellations.
Ensure Customer Relationship Management System is kept up to date with new
bookings / cancellations and enquiries.
Maintain directory sites such as the website and work together with the Community
Learning and Development Manager.
Onboard new services/trainers.
Establish and manage working relationships with internal and external stakeholders.
Liaise with web development team to constantly improve and update the booking
system.
Send out invoices on behalf of the Finance Team for all training and keep an accurate
record for cross referencing.
Assist the Finance Team with invoice / account queries when required.
Help produce training plans for services course dates.
Share delegate information with Associate Trainers pre and post course in a timely
manner as agreed in advance.
Manage communication with delegates, notifying them when their accreditations are
due to expire.
Production of certificates for bespoke courses.
Assist with social media posting where required only and link in with Community and
Learning Development Manager.
Respond to all Community and Learning network enquiries including emails, phone
calls, online forms and written ensuring that all contact is responded to in a timely
manner.
Meet and greet Community Learning network delegates at the Foresters training
Centre as well as external venues.
Attend meetings with services across Livewell Southwest and external customers.
Openly contribute new ideas and opinions to help improve the Community Learning
and Development Networks.
Help maintain the LWSW Training Network website a well as the LWSW Professional
Training & Development webpage.
Account Management of delegates, assisting them with password resets and where
required, guiding them through the site.
Financial management
To process and pass for payment all relevant invoices in a timely manner in
accordance with business process, with support of line manager.
To support the line manager with invoicing and chasing late payments.
Please see full job description and person specification within supporting documents section.
Person Specification
Skills & Abilities
Essential
- Excellent communication skills both verbally and in writing.
- Ability to prioritise own workload.
- Ability to work effectively as part of a team.
- Ability to use initiative organising own workload to set deadlines within the scope of the role.
- Organised and efficient.
- Flexible and adaptable willing to learn new
- skills.
- Able to analyse problems and initiate appropriate solutions effectively.
Experience
Essential
- Substantial experience of working in an administrative environment using computerised data systems and sales.
Desirable
- Experience of working in a health or social care office environment.
- Experience of working in an Education and Sales Setting
Qualifications
Essential
- Vocational Qualification Level III or able to demonstrate the skills, knowledge and ability work to this level.
- Maths & English GCSE Grades 4 and above or
- equivalent
Knowledge
Essential
- Working knowledge of Microsoft Office
- including Word and Excel
- Understanding of confidentiality & data protection act
- Able to build effective working relationships with customers and colleagues/staff
Desirable
- Understanding of Data Protection and GDPR.
- Understanding of community and healthcare services
- Experience of networking, relationship building and sales
Person Specification
Skills & Abilities
Essential
- Excellent communication skills both verbally and in writing.
- Ability to prioritise own workload.
- Ability to work effectively as part of a team.
- Ability to use initiative organising own workload to set deadlines within the scope of the role.
- Organised and efficient.
- Flexible and adaptable willing to learn new
- skills.
- Able to analyse problems and initiate appropriate solutions effectively.
Experience
Essential
- Substantial experience of working in an administrative environment using computerised data systems and sales.
Desirable
- Experience of working in a health or social care office environment.
- Experience of working in an Education and Sales Setting
Qualifications
Essential
- Vocational Qualification Level III or able to demonstrate the skills, knowledge and ability work to this level.
- Maths & English GCSE Grades 4 and above or
- equivalent
Knowledge
Essential
- Working knowledge of Microsoft Office
- including Word and Excel
- Understanding of confidentiality & data protection act
- Able to build effective working relationships with customers and colleagues/staff
Desirable
- Understanding of Data Protection and GDPR.
- Understanding of community and healthcare services
- Experience of networking, relationship building and sales
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
