Job summary
Up to 37.5 hours per week.
The Community Crisis Response Team is looking for B3
Co-ordinator to join our friendly innovative team. We support people to stay at
home during a time of acute physical illness and offer alternatives to hospital
admission. We also work closely with our partner teams in Derriford Hospital to
ensure people are not admitted unnecessarily.
We are looking for a flexible
individual who meets the essential criteria in the job description.
The successful candidate will need to be highly organised and have the
ability to work autonomously, whilst prioritising the workload effectively with
competing demands.
You must meet all the essential criteria to apply and be shortlisted.
CCRT is a 7 day service including Bank Holidays. Hours to be
worked between 08:00 and 18:00 and some weekends on a rotation basis.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
Main duties of the job
The aim of CCRT is to support the clinicians to review and triage a high number of referrals in a timely manner. The successful candidate will need to be meticulous in their work and have a strong team ethos. The work requires high levels of concentration and the ability to work autonomously.
Based at Mount Gould Hospital, applicants will need a range
of skills to support the delivery of person-centred care. As part of an
integrated team, you will work with people with a variety of health &
social needs in their own homes and care homes across Plymouth.
About us
Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.
We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.
Job description
Job responsibilities
Key tasks and responsibilities of the post:
To take
telephone calls on the enquiry line from GPs, SWAST, health professionals,
University Hospital Plymouth, patients, relatives and other external agencies.
To
update dashboards, spreadsheets and other data collection tools.
To send communications
and share information out to the team or relevant recipients.
To
complete administrative tasks such as creation of spreadsheets, minute taking,
taking messages, utilisation of IT programmes.
To
participate in virtual conferencing.
Completing
and sending referrals for planned resources as appropriate.
Ensure
all resources are available for managers to triage and for responders to visit.
Providing
good quality advice and information to both customers and professionals within
own limitations appropriately.
Complete
administrative activities associated with implementing the customer plan; this
will include documentation of all customer/service related contacts.
Ensure
that all components of the customer plan are implemented as requested i.e.
monitor actions and ensure have been completed and are delivering the required
responses.
To raise
any issues that affects the implementation of the plan to the original
Responder or Team Leader.
To
action any alternative options as discussed with the Responder or Team Leader.
Communication:
On a
daily basis communicate relevant information to a variety of services/agencies
which will include; GPs, SWAST, specialist nurses, care agencies, customers,
families/carers, voluntary agencies and others.
Communication
may take a variety of forms i.e. telephone, e-mail, face to face; to ensure
that the appropriate medium is used and information is provided in a
confidential manner, professionally and appropriate.
Ensure
all communication complies with organisational and national policies and procedures.
To
remain flexible and responsive to urgent requests to ensure provision of an
efficient and effective service.
Organisational:
To
manage and prioritise workload while ensuring responses to deadlines are met in
an environment where the workload is essentially unpredictable.
To
ensure recording, completion and maintenance of accurate and up to date
documentation on required/appropriate systems i.e. Eclipse, Care First 6,
SystmOne in accordance with national and organisational legislation, policies
and procedures.
Report
any data/telephony/system faults and queries.
To take
a flexible approach in supporting the work of the team/group.
To
collect and enter statistical data relevant to the work in line with
organisational and team policies and procedures.
To be
aware of and implement the organisations policies and procedures including
health and Safety; the prompt recording of any accident, incident or other
untoward event involving self, customers or other staff, taking reasonable care
for personal health and safety and adhering to organisational policies.
To keep
updated of policy changes and developments with the organisation and implement
relevant policies, protocols and guidelines.
Job description
Job responsibilities
Key tasks and responsibilities of the post:
To take
telephone calls on the enquiry line from GPs, SWAST, health professionals,
University Hospital Plymouth, patients, relatives and other external agencies.
To
update dashboards, spreadsheets and other data collection tools.
To send communications
and share information out to the team or relevant recipients.
To
complete administrative tasks such as creation of spreadsheets, minute taking,
taking messages, utilisation of IT programmes.
To
participate in virtual conferencing.
Completing
and sending referrals for planned resources as appropriate.
Ensure
all resources are available for managers to triage and for responders to visit.
Providing
good quality advice and information to both customers and professionals within
own limitations appropriately.
Complete
administrative activities associated with implementing the customer plan; this
will include documentation of all customer/service related contacts.
Ensure
that all components of the customer plan are implemented as requested i.e.
monitor actions and ensure have been completed and are delivering the required
responses.
To raise
any issues that affects the implementation of the plan to the original
Responder or Team Leader.
To
action any alternative options as discussed with the Responder or Team Leader.
Communication:
On a
daily basis communicate relevant information to a variety of services/agencies
which will include; GPs, SWAST, specialist nurses, care agencies, customers,
families/carers, voluntary agencies and others.
Communication
may take a variety of forms i.e. telephone, e-mail, face to face; to ensure
that the appropriate medium is used and information is provided in a
confidential manner, professionally and appropriate.
Ensure
all communication complies with organisational and national policies and procedures.
To
remain flexible and responsive to urgent requests to ensure provision of an
efficient and effective service.
Organisational:
To
manage and prioritise workload while ensuring responses to deadlines are met in
an environment where the workload is essentially unpredictable.
To
ensure recording, completion and maintenance of accurate and up to date
documentation on required/appropriate systems i.e. Eclipse, Care First 6,
SystmOne in accordance with national and organisational legislation, policies
and procedures.
Report
any data/telephony/system faults and queries.
To take
a flexible approach in supporting the work of the team/group.
To
collect and enter statistical data relevant to the work in line with
organisational and team policies and procedures.
To be
aware of and implement the organisations policies and procedures including
health and Safety; the prompt recording of any accident, incident or other
untoward event involving self, customers or other staff, taking reasonable care
for personal health and safety and adhering to organisational policies.
To keep
updated of policy changes and developments with the organisation and implement
relevant policies, protocols and guidelines.
Person Specification
Experience
Essential
- Experience of working with vulnerable people.
- Experience of team working.
- Experience of using IT systems.
- Experience in use of Excel and Word.
Desirable
- Experience of community working.
- Experience of working in health or social care setting.
Qualifications
Essential
- Vocational Qualification Level III or able to demonstrate the skills, knowledge and ability to work to this level.
- Maths & English GCSE Grades 4 and above or equivalent.
- IT qualification i.e. ECDL or equivalent.
Desirable
- Vocational Qualification level III in customer services/Health and Social Care or equivalent.
- Knowledge of Eclipse and SystmOne IT packages.
Knowledge
Essential
- Understanding of multidisciplinary team working.
- Literate and numerate.
- Evidence of continued personal development.
- Knowledge and ability to use a variety of IT systems/programmes, including Microsoft Outlook, Excel and PowerPoint.
Desirable
- Demonstrate an understanding of clinical governance.
- Knowledge of community resources.
Skills
Essential
- Good communication skills.
- Ability to engage with people across a range of abilities/personalities. Good time management and organisational skills including prioritisation of workload.
- Empathic and able to manage emotional situations.
- Ability to work flexibly to support the team and cope with change.
- Ability to deal sensitively with service users who may have high levels of anxiety or challenging behaviour in relation to their condition.
Person Specification
Experience
Essential
- Experience of working with vulnerable people.
- Experience of team working.
- Experience of using IT systems.
- Experience in use of Excel and Word.
Desirable
- Experience of community working.
- Experience of working in health or social care setting.
Qualifications
Essential
- Vocational Qualification Level III or able to demonstrate the skills, knowledge and ability to work to this level.
- Maths & English GCSE Grades 4 and above or equivalent.
- IT qualification i.e. ECDL or equivalent.
Desirable
- Vocational Qualification level III in customer services/Health and Social Care or equivalent.
- Knowledge of Eclipse and SystmOne IT packages.
Knowledge
Essential
- Understanding of multidisciplinary team working.
- Literate and numerate.
- Evidence of continued personal development.
- Knowledge and ability to use a variety of IT systems/programmes, including Microsoft Outlook, Excel and PowerPoint.
Desirable
- Demonstrate an understanding of clinical governance.
- Knowledge of community resources.
Skills
Essential
- Good communication skills.
- Ability to engage with people across a range of abilities/personalities. Good time management and organisational skills including prioritisation of workload.
- Empathic and able to manage emotional situations.
- Ability to work flexibly to support the team and cope with change.
- Ability to deal sensitively with service users who may have high levels of anxiety or challenging behaviour in relation to their condition.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
