Job summary
37.5 hours per week.
An opportunity has arisen for an Administrator within the Community Specialist Nursing Service.
The role is demanding and interesting and will require someone who is flexible, enthusiastic, motivated and able to work under pressure and deal with a variety of tasks to meet the deadlines within the service.
Working Hours:
Full time 37.5 hours- open to flexible working patterns, part time and job share.
Working Location:
Beauchamp Centre, Mount Gould Hospital, Plymouth, PL4 7QD. There may be a requirement to work from other Livewell Southwest sites across Plymouth to meet the needs of the service.
All Livewell Southwest staff are expected to able and
willing to work across a 7 day service.
Job Share(s) Considered
Please note
that this role may not be eligible for sponsorship under the Skilled Worker
route, please refer to the Direct Gov website for more information with regards
to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
Main duties of the job
Answering the telephone to patients, carers, representatives and other professionals
Signposting patients to the appropriate service
Liaising with healthcare professionals about patient care e.g GP surgeries, Derriford hospital etc
Sending email referrals to the Livewell Southwest Referral Hub
Booking appointments and updating patient database.
Receiving and inputting patient feedback questionnaires
General office administration such as photocopying, emails, taking minutes
About us
Livewell Southwest is an independent, award-winning social
enterprise delivering integrated health and social care services across
Plymouth, South Hams, and West Devon, with specialist services in parts of
Devon and Cornwall. Our teams work in community hospitals, GP practices, sports
centres, and health hubs.
As an organisation with a strong social conscience we are
guided by our values, kindness, respect, inclusivity, ambition, responsibility,
and collaboration. We focus on transforming services to ensure sustainability,
while empowering staff and those we serve.
We involve the people we care for, along with their families
and carers, in shaping the care they receive, striving to deliver the right
care at the right time and place. Centering our work on individual needs helps
people lead healthy, independent lives.
We prioritise employees' development, offering protected CPD
time, training pathways, leadership programs, and funding for qualifications
like the Care Certificate and Nurse Training Scholarships. Our induction and
preceptorship programs ensure a smooth transition into our organisation.
Livewell Southwest values diversity and encourages
applications from all sections of the community, including those with armed
forces experience, lived experience of mental health, neuro-diverse conditions
and learning disabilities. If you need assistance or reasonable adjustments
during the application process, contact the Recruiting Manager listed in the
job advert.
Job description
Job responsibilities
The Specialist Nursing Service is made up of five teams; Lymphoedema, Tissue Viability, Lower Limb Ulcer Service, District Nurse Treatment Centre and the Continence Service. The Administrator will be the first point-of-call over-the-phone for these patients and their relatives when they have queries about their care. The Administrator will also be the admin support for the team of nursing colleagues, by providing office support such as photocopying or ordering supplies.
Key Tasks and Responsibilities of the Post:
Manning a busy phone line and answering queries from patients, relatives and healthcare professionals.
Booking appointments and rearranging diaries for optimum efficiency.
Maintaining accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information; electronic and hard copy.
Signposting patients to the appropriate service.
Ensuring that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately.
Responding to telephone, email and written queries on behalf of the service area.
Maximising the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.
Promoting the image of the department, checking that notices and leaflets are up to date & well presented.
Complying with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.
Being proactive and contributing ideas for improvement in the way the service is delivered.
Having the ability to work on own initiative, prioritising work within defined policies and procedures to set timescales.
Ensuring that all office support services e.g. post, filing, photocopying etc are delivered in a timely manner.
Minute taking and booking meetings via the electronic system
Demonstrating own activities to new or less experienced employees.
Physical Effort:
Frequent sitting & standing. Inputting at a keyboard for most of day.
Frequent lifting and carrying of delivery orders. Sorting supplies into a stock room.
Mental Effort:
Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.
There will be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.
Emotional Effort:
There may be some exposure to service users who may exhibit difficult & challenging behaviours.
Some difficult situations e.g. being informed of patients passing away.
Working conditions:
Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time.
The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties.
Please see the attached Job Description.
Job description
Job responsibilities
The Specialist Nursing Service is made up of five teams; Lymphoedema, Tissue Viability, Lower Limb Ulcer Service, District Nurse Treatment Centre and the Continence Service. The Administrator will be the first point-of-call over-the-phone for these patients and their relatives when they have queries about their care. The Administrator will also be the admin support for the team of nursing colleagues, by providing office support such as photocopying or ordering supplies.
Key Tasks and Responsibilities of the Post:
Manning a busy phone line and answering queries from patients, relatives and healthcare professionals.
Booking appointments and rearranging diaries for optimum efficiency.
Maintaining accurate and timely electronic and hard copy information using organisational systems as directed and in line with policies. Supporting operational staff to access management information; electronic and hard copy.
Signposting patients to the appropriate service.
Ensuring that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately.
Responding to telephone, email and written queries on behalf of the service area.
Maximising the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.
Promoting the image of the department, checking that notices and leaflets are up to date & well presented.
Complying with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.
Being proactive and contributing ideas for improvement in the way the service is delivered.
Having the ability to work on own initiative, prioritising work within defined policies and procedures to set timescales.
Ensuring that all office support services e.g. post, filing, photocopying etc are delivered in a timely manner.
Minute taking and booking meetings via the electronic system
Demonstrating own activities to new or less experienced employees.
Physical Effort:
Frequent sitting & standing. Inputting at a keyboard for most of day.
Frequent lifting and carrying of delivery orders. Sorting supplies into a stock room.
Mental Effort:
Frequent concentration is required when inputting into systems, typing documents, making appointments & processing records with a need to ensure accuracy.
There will be interruptions from telephone calls, visitors and staff & occasionally imposed deadlines.
Emotional Effort:
There may be some exposure to service users who may exhibit difficult & challenging behaviours.
Some difficult situations e.g. being informed of patients passing away.
Working conditions:
Exposure to unpleasant conditions is rare/occasional. May be exposed to verbal aggression from patients. Will use VDU for high proportion of time.
The flexible nature of the job may require post holder to move within the team or within the wider organisational setting as required and undertake similar duties.
Please see the attached Job Description.
Person Specification
Qualifications
Essential
- GCSEs 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
- Good general education to GCSE level or equivalent
- Intermediate word processing, MS Office word and excel
Desirable
- Computer/Word Processing qualifications or NVQ II or equivalent
- ECDL
Experience
Essential
- Experience of working in an administrative environment using computerised data systems
- Experience of tea working
Desirable
- Experience of working in a health or social care office environment
Knowledge and Skills
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Good understanding of confidentiality
- Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
- Ability to prioritise own workload
- Ability to work effectively as part of a team
- Able to use own initiative and to know limitations of own role and knowledge
- Organised, efficient and accurate
- Flexible and adaptable - willing to learn new skills
Desirable
- Ability to use Business applications and patient record systems
- Knowledge of patient administration system
- Understanding of Data Protection legislation
Disposition / Attitude / Motivation
Essential
- Positive and caring attitude
- Patient centred approach to care
- Proactive, takes own initiative
- Polite and courteous manner
Person Specification
Qualifications
Essential
- GCSEs 9-4 (A-C) in Maths & English and NVQ level 2 in either business administration or related subject or equivalent demonstrable experience
- Good general education to GCSE level or equivalent
- Intermediate word processing, MS Office word and excel
Desirable
- Computer/Word Processing qualifications or NVQ II or equivalent
- ECDL
Experience
Essential
- Experience of working in an administrative environment using computerised data systems
- Experience of tea working
Desirable
- Experience of working in a health or social care office environment
Knowledge and Skills
Essential
- Working knowledge of Microsoft Office including Word and Excel
- Good understanding of confidentiality
- Ability to communicate verbally and in writing to a good level (face to face and over the telephone)
- Ability to prioritise own workload
- Ability to work effectively as part of a team
- Able to use own initiative and to know limitations of own role and knowledge
- Organised, efficient and accurate
- Flexible and adaptable - willing to learn new skills
Desirable
- Ability to use Business applications and patient record systems
- Knowledge of patient administration system
- Understanding of Data Protection legislation
Disposition / Attitude / Motivation
Essential
- Positive and caring attitude
- Patient centred approach to care
- Proactive, takes own initiative
- Polite and courteous manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
