Livewell Southwest

Secure Services Reception

This job is now closed

Job summary

37.5 hours per week. Lee Mill Low Secure Unit is a 12-bed male inpatient ward set just outside of Plymouth. We provide specialist mental health care for men who have often been involved in the legal system due to their mental health needs. The staff at Lee Mill are passionate about providing the highest level of patient centred care to an often challenging and disadvantaged patient group.

The Lee Mill team has recently been the recipients of the Mary Seacole Peoples award which has celebrated our dedication to promote recovery and work collaboratively with our patient group, the kindness and respect demonstrated by the team and the high number of successful discharges out of secure care.

An exciting opportunity has arisen for a motivated individual to join our team as the first point of contact for Lee Mill. You will welcome visitors, support our patients with non clinical tasks and ensure the security and integrity of the ward is maintained.

We will offer a comprehensive and supportive induction programme with good promotion prospects within the team. The team receive regular supervision and support from psychological services along with continuing professional development training including essential training for staff working within secure services.

If you possess excellent communication skills and ability to work alongside other professionals, families and carers and a passion to improve the lives of the gentlemen within our service we would love to hear from you.

Main duties of the job

To act as the first point of contact & provide initial welcome to all patients, visitors & staff.

To provide a professional reception service working to the principle security starts at the front door.

To provide a quality customer care service which positively reflects the values of the organisation & will provide effective customer care is maintained for all patients, visitors & staff

To maintain the reception waiting area so that is welcoming & comfortable for visitors. To support provision of information available to visitors; to include digital displays, noticeboards, leaflets, & welcome/information packs.

To maintain physical & procedural security of the secure reception and non-clinical area.

To operate the safety & security systems managed from the secure reception.

To support staff in maintaining physical & procedural security throughout the service.

To support the team with management of the environment to include coordination of maintenance & repairs.

To support the team with administration & communication

Provide efficiency & records maintained to a high standard.

Please note that this role is not eligible for sponsorship under the Skilled Worker route.

All Livewell Southwest staff are expected to able & willing to work across a 7 day service.

Job Share(s) Considered

Please note we may close the job advert early if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity

About us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.

As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.

We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.

Valuing our employees making an investment in their development a priority. We offer:

Protected CPD time for registered staff

Various development pathways and ongoing regular training packages for all staff

Leadership & mentoring programmes

Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training

A Robust Preceptorship

A bespoke induction programme

Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

Date posted

04 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year p.a pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

B9832-2025-AC-1838

Job locations

Lee Mill Hospital

Beech Road

Ivybridge

Devon

PL21 9HL

Job description

Job responsibilities

Ensure all visitors entering the building are welcomed, have identification checked, are asked to sign in and hand washing facilities are signposted.

Respond, using a helpful and problem-solving approach, to all queries and requests for assistance from staff and other visitors.

Ensure all entry and exit of service users, staff, visitors and deliveries is via external airlock (unless emergency access is required).

Ensure all service users enter and exit the building safely under the direction of nursing staff

Ensure service users are not permitted through the internal airlock until searches have been completed.

Receive and make telephone calls, using a helpful and problem-solving approach. Re-direct calls and take messages as appropriate.

Communicate via staff radio as appropriate.

Engage appropriately with all service users and report any change in presentation or conflict promptly to nurse in charge.

Monitor service users in the reception area and report any concerns to the nurse in charge.

Support the nursing team as the witness for any green search conducted in line with Lee Mill RAG protocol when patients return from leave, or any items brought by visitors.

Delivery of initial security inductions to all new staff

Processing of visitors to the service; to include explanation of prohibited and restricteditems and appropriate storage of these items.

Completion of required identity checks, completion of required documentation and issuing of visitors badge.

Processing of workmen / contractors visiting the service; to include explanation ofprohibited and restricted items and appropriate storage of these items. Completionof required identity checks, completion of required documentation and issuing of visitors badge.

Ensure all regular maintenance is completed in a timely manner to include fire equipment, PAT testing of items and labelling new electronic equipment. Report any discrepancies to security lead and management team.

Security

Follow local security procedure for the allocation of master keys and alarms.

Support logging, ordering, replacement, and reconciliation of broken keys as per local security procedure.

Ensure lone worker devices are charged, in good working order & all checks completed.

Operate effective signing in and out procedures that are compliant with local fire procedures

Complete all non-clinical security checks required to maintain the safety of the ward.

Monitor and supply patient restricted items, keeping an up to date record of items and ensuring no items are unaccounted for.

Complete daily audit of restricted items and follow local procedure if items are missing.

Complete regular checks of SAS and fire alarm systems

Record and distribute mail to service users, ensuring that all parcels are opened in the presence of the service user, prior to entering the ward and contents are checked for restricted/prohibited items. Any restricted/prohibited items found to be managed in line with unit policy

Open and sort the mail for staff according to agreed procedures.

Ensure security handover is completed to NIC and security nurse each shift with any breaches escalated as per unit policy.

Complete security estates log paperwork when logging any security related jobs with estates (in addition to electronic log).

Ensure management team and security lead are informed of all security related estate logs via email.

Complete audits and inspections of the building, reporting any repairs to the relevant department promptly

Ensure that the reception and waiting areas are kept safe and tidy.

To inform the estates department of any works that need to be undertaken on the unit and keep accurate records, monitor completion and report back outstanding works to the clinical team on a weekly basis.

Ensure NIC is informed of any estates/contractors entering the patient area before allowing access.

Notify the NIC of any testing/maintenance being carried out on the unit and escort contractors/estates to complete in patient areas.

Follow agreed procedure for access to loft space for any estates/contractors.

Complete perimeter check twice daily and associated records including any breaches and escalation process if damage is found.

Support and implement the emergency and contingency planning situations that mayarise within the service.

Undertake any administrative/ secretarial tasks requested by the unit manager and the clinical team.

Arrange appointments and access to and manage diaries for the clinical team.

Have up to date knowledge of computer systems.

Plan, ensure the smooth running of and take minutes of meetings.

Scan correspondence and reports into the computerised record, ensuring that they can be easily retrieved.

Photocopy, laminate or disseminate relevant documents at request of the team.

Ensure that the telephone system is operational at the beginning of each day switched over at the appropriate times. Report any difficulties with the operation of the telephone system.

Use internal and external mail and the internet to keep up to date and to send and receive messages.

To follow agreed processes in the allocation of petty cash and patient monies.

Complete daily audit of money held in unit safe with another staff member and follow escalation process for discrepancies.

To place orders required for the secure services on EPROC and receipt.

Support liaison with couriers and use of systems to ensure secure delivery of post, items toand from pharmacy, and samples to pathology services. Receive deliveries.

Support liaison with appropriate departments concerning the unit vehicles; e.g.service, maintenance, repair, processing of penalty notices, processing of fuelreceipts.

Support the team to maintain accurate levels of equipment on the ward, to include PPE, and implementing timely stock ordering to prevent running out

Storage and use of photographic equipment, including e-storage of photographs ofvisitors, staff, patients and any photographs that may be required as evidence toprovide to the police.

Correct storage, charging and issuing of mobile telephones and lone worker devices.Provide a communication link for staff working with patients in the community that willenable an appropriate and timely response in the event of an untoward incident.

Issuing of unit vehicle keys and fuel card, including using system to ensure security /safety checks are completed on vehicle.

Operate systems for staff to book unit vehicles, book clinical areas / services, book rooms as per local guidance.

Hold details of lone working staff.

Ensure that meeting rooms are tidied at the end of the day and left ready for the following day.

Knowledge of QNFMHS Low Secure standards relating to physical and procedural security.

Awareness of service development needs to adapt to changes in Low Secure Standards as they arise.

Inform appropriate staff of any day-to-day problems, together with any possible solutions.

Be aware of and abide by approved policies and procedures.

Participate in the Staff Appraisal process.

Attend any training that is identified as part of the Personal Development Plan and mandatory training as stipulated by the organisation.

Any other delegated duties considered appropriate to the post.

Support investigation of concerns / complaints relating to the secure receptions.

Act on any reasonable request made by the senior nurse / modern matron / servicemanager.