Complex Needs Team Manager

Job responsibilities

MAIN DUTIES/RESPONSIBILITIES

Responsibility for People Management

• Accountable for the provision and co-ordination of high quality care making the best use of the resources available.
• Identify trends in characteristics and demands on the service and use this, where appropriate, to inform workload, workforce planning and strategic decision making.
• Lead, manage, monitor and analyse clinical caseloads, workload and team capacity to assure safe staffing levels in care delivery, using effective resource and budgetary management.
• Ensure that development and advancement in clinical practice is in response to service need and consistent with National guidelines and recognised evidence based practice and LSW Policies and Guidelines.
• Lead in ensuring that both referral and on-going care processes are consistent with local and national guidelines, are timely and based on maximising independence.
• Strive for excellence at all times, through involvement with quality assurance initiatives / Clinical audit practices in particular with regard to standards of record keeping.
• Development and empowerment of managers through training, devolution of responsibility, supervision and appraisal.
• Ensure that, as an individual, clinical expertise and credibility is maintained. A visible presence is required within clinical areas.
• Work flexibly across services so that staff working can have contact with the post holder on a planned basis. Where this involves working shifts at night or weekend, time in lieu will be given within the normal working week.
• Act as Adult safeguarding lead for teams, advising staff on issues relating to abuse of vulnerable adults.
• Act as investigating officer / setting up of strategy meeting following Alert of vulnerable adults.
• Deal with complaints and incidents as required.
• Facilitate community nurses to contribute to public health initiatives and surveillance that enable people to maximise their health and wellbeing at home.
• Facilitate an analytical approach to the safe and effective distribution of workload through empowerment and education which recognises skills, the regulatory parameters and changing needs of community nursing.
• Use knowledge and awareness of social, political and economic policies and drivers to analyse how these may impact on community nursing and the wider health care community. Where appropriate participate in organisational responses and use this knowledge when advocating for people of resources.
• Apply principles of project management to enable local projects to be planned implemented and evaluated.
• Explore and apply principles of effective collaboration within a multi-agency, multi-professional context facilitating integration of health and social care and services, ensuring person-centred care is co-ordinated and anticipated across the whole of the persons journey.
• Use creative problem-solving to develop a positive teaching/learning environment and workplace for supporting disciplines and professions learning about caring for people in the community and the interdependency of integrated service provision.

As an operational manager the post holder will be required to participate in the community operational managers on-call rota if requested to do so by the Chief Operating Officer.

Responsibility for financial and/or physical resources

• Responsible for multiple defined budgets, monitor budget expenditure, provide internal cost control and accurate forecasting. These budgets will include the complex needs team, MHTR, prescribing budget and Primary Care Mental Health Team and ARRS budget.
• Plan and deliver cost efficiency savings, taking remedial action if required tomeet targets.
• Ensure that all activity targets are met and financial penalties are avoided.
• Ensure that inventories and maintenance schedules are in place for equipment and that any problems are reported and dealt with appropriately including their replacement should they become unserviceable.

Responsibility for people who use our services

• Work closely with the Lead Consultant/Dr for Harbour, CMHTs and the Strategic Lead for Adult Mental Health in order to deliver effective care to people with serious and enduring Mental Health needs.
• Accountable for the provision and co-ordination of high quality care making the best use of resources available.
• A proven ability to empathically involve service users and carers in the development of services.
• Good understanding of research, clinical audit, clinical governance and evidence based practice. Ensure care is based on all available evidence/research or best practice.
• Recognise that modern health services require modern and flexible employment practices and as such will:

Understand that staff work best for service users and carers when they can strike a healthy balance between work and aspects of their life outside work.

Accept a joint responsibility with staff to develop a range of working arrangements that balance the needs of service users with the needs of staff.

Provide personal and professional development and training opportunities that are accessible and open to all staff, irrespective of their working patterns.

Value and support staff according to the contribution they make to care and meeting the needs of the service, not according to their work patterns.

• Act as Clinical lead for MHTR alongside approving psychiatrist.
• Signing off MHTR orders.
• Attendance at MHTR leads and chairing CSTR steering group when required.
• Liaison with Judiciary services to ensure appropriate referral rates to MHTR.
• Ensure MHTR data reporting is completed on a monthly basis, according to requirements.
• Support service engagement across the Plymouth Alliance.
• Responsible for overseeing Livewell services at Harbour- Non medical prescribers, Complex needs team & Detox teams.

Responsibility for implementation of policy and/or service developments

• Work within the Plymouth Alliance leadership team to coordinate a complex needs system with key providers.
• Ensure that there is a robust Governance framework in place.
• Effectively manage risk in accordance with the LSW Risk Strategy, ensuring compliance with Health and Safety legislation, Infection Control, Fire Policy, Major Incident Plan, Clinical Governance, the NMC Codes of Professional Conduct and other relevant local Trust Policies and Guidelines. Liaise with the risk department.
• Contribute to the development, collation, monitoring and evaluation of data relating to service improvement and development, quality assurance, quality improvement and governance. Disseminating to a wider audience to improve patient care.
• Seek opportunities for streamlining Pathways including referral process and reducing delays in discharge.
• Maintain a presence in clinical areas to act as a point of advice for service users and carers and ensure that the service is responsive to their feedback.
• Ensure that any informal and / or complaints, significant events are investigated in full, preparing detailed reports with action plans highlighting and proposed service changes identified as a result of the investigation.
• Ensure all annual Appraisals are PDPs are up to date and use this data to inform and develop a workforce plan that meets the needs of the service and any Sustainability plans that are required.
• Mandatory training for Managers.
• Education and Development Lead.
• Recruitment of new staff and acting as appointing officer.
• Support Managers with disciplinary and grievance procedures.
• Support Managers with their operational budgets.
• Attend and participate in required meetings.
• Chair and facilitate monthly regular business meetings to ensure communication across services and feedback to Operational Managers.
• Responsible for adequate and safe staffing.
• Responsible at strategic level, involvement in planning development for future services.
• Ensure that capacity and flow is managed across the pathway effectively and seamlessly.
• Ensure that all activity conforms with good practice, meets CQC outcomes (and can be evidenced) and is based on sound evidence.
• Develop robust operational links with key stakeholders and partners.

PLEASE SEE ATTACHED JOB DESCRIPTION FOR FULL DETAILS.

Qualifications

Essential

• Registered Mental Health Nurse or equivalent professional qualification.
• Masters Degree level study or equivalent experience
• Non-medical prescribing qualification/working towards/willing to undertake training
• Mentorship course or equivalent qualification/equivalent experience
• Evidence of recent continuing personal learning/professional development

Experience

Essential

• Change management experience
• Experience in project management
• Experience of leading and developing local services within a MDT
• 3-years experience as Ward/Unit Manager or other equivalent position in Mental Health community and inpatient settings
• Managing budgets and ability to monitor and assess financial information
• Implement strategy and guidance
• Presentation skills
• Experience of conducting audits

Desirable

• Working within a drug and alcohol service
• Experience of alliance working
• Service redesign experience
• Experience of working with care pathways
• Experience of data collection, analysis, and synthesis
• Experience of using Microsoft Excel, Access, PowerPoint, and electronic mail

Knowledge

Essential

• Knowledge of current NHS policies/processes and structures especially relating to Mental Health and National Service Frameworks
• Well-developed leadership skills
• Evidence of sound knowledge of Care Programme Approach nationally and locally
• Ability to work on own initiative and also as an effective team member
• Ability to manage substantial programmes of change
• Excellent communication skills
• Ability to prioritise own workload
• Able to manage difficult situations effectively
• Excellent verbal and written skills
• Good numerical skills
• Excellent facilitation and arbitration skills
• Good IT/word processing skills

Specific Skills

Essential

• Ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders
• Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets.
• Good performance management skills combining clarity around expectations, direction and holding others to account
• Excellent organisational skills with the ability and flexibility to deal with more than one task at a time and move between tasks in order to respond to changing priorities and demands
• Developed interpersonal skills with the ability to communicate at a variety of levels
• Ability to present information clearly to a variety of audiences, verbally and in written reports
• Ability to analyse and interpret performance and financial information
• Resilient and self-motivated with drive and vision that is able to work on own and manage a range of priorities often with completing agendas
• Can use constructive criticism and openly seeks to review and reflect on own style and presentation
• Demonstrate support for the values and beliefs of Livewell Southwest and commitment to the aims and values of the NHS combined with high personal integrity
• Ability to travel between locations

Additional Requirements

Essential

• The role is part of the mental health community manager on call system

Desirable

• Ability to travel across Plymouth

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).