Tele-Coach / Intervention Practitioner

Job responsibilities

Communication and Working Relationship Skills

Provide complex and sensitive information to a wide range of internal and external stakeholders (users of services, carers, multi-disciplinary staff, and other statutory / non statutory services)

Contribute to the safe and effective day to day operations of the service managing clinical enquires.

Provide a high standard of written and verbal communication that is clear and in line with local guidance.

Role model effective communication: demonstrating empathy, respect, compassion and hope where there may be barriers to understanding.

Communicate information in a way that makes it relevant and understandable in line with operational guidance e.g., SBAR.

Maintain professional relationships with all colleagues to ensure professional standards are met.

Promote a culture that incorporates Trust values and is recovery focused.

Provide consultation and advice to the service users support network.

Analytical and Judgement Skills

Undertake clinical risk assessments, based on latest empirical evidence and compliant with local policies / procedures.

Reporting of exceptions, complaints and gaps in service

Assist in data collection for the on-going evaluation of the service.

Assist in Promotion of the Service locally and nationally as appropriate.

Act as the persons and their carers / familys advocate

Incident reporting - To report any incidents of harm or near miss in line with the Trusts incident reporting policy supporting appropriate actions are taken to reduce the risk of reoccurrence.

To assist with ensuring day to day practice reflects the highest standards of governance, clinical effectiveness, safety and person experience.

To be aware of the responsibility of all employees to maintain a safe and healthy environment.

To comply at all times with the Trusts Safer Governance related policies

Seek advice and support from senior colleagues/line manager whenever necessary.

Planning and Organisational Skills

Ensure good documentation is provided and entered within the appropriate systems of record sharing.

Liaise with other key stakeholders to ensure that effective and timely care is provided.

Co-ordinate any agreed lone working arrangements

To manage own diary to ensure that all components of the role are given equal attention and prioritised as required.

To rebook appointments electronically in line with guidelines for managing waiting lists.

Responsibility for Persons Care, Treatment and Therapy

Ensure that individual episodes of care are delivered in a timely, effective and integrated manner.

To attend Clinical Team Meetings and share relevant information with the clinical team.

Promote a recovery model that empowers persons, carers and relatives to be at the forefront of decision making, owning their packages of care / treatment.

Create, implement and update care plans and risk assessments as required.

Champion persons rights and service users including dignity, equality, diversity, choice and respect.

Provide advice and guidance regarding mental health problems.

Share clinical information on individuals coming into contact with Police Officers, as per agreed information sharing protocol under guidance from senior staff.

Request information on specific individuals from Police Officers as per information sharing protocol.

Promoting and safeguarding the welfare of children, young people and vulnerable adults

Implementation of NICE guidance and other statutory / best practice guidelines (if appropriate) under guidance from senior staff

To maintain up to date knowledge of legislation, national and local policies and issues in relation to service provision

Responsibility for Policy and Service Development Implementation

Participate in programmes of audit and research within the team as agreed, implementing the findings.

Contribute to clinical governance arrangements in order to ensure the quality of the service provided.

Involvement in the development of local systems and process that ensure the implementation of Trust policies.

To monitor waiting lists and ensure the team managers are aware of potential breeches in a timely manner.

Responsibility for Finance, Equipment and Other Resources

The post holder does not have financial responsibility for budgetary management.

It is the individual post holders responsibility to manage organisational resources efficiently and to suggest efficiency savings to line management as they arise.

The post holder has the responsibility to maintain the safekeeping of the organisations property.

Responsibility for Human Resources, e.g., Supervision, Training, HR Advice and Management

Supervise and support junior staff with guidance from senior staff.

Monitor practice and development of junior staff as appropriate reporting to supervisory staff.

Assist in induction of staff.

As required by the Clinical Leads, conduct appraisal and performance management of junior staff

Provision of day-to-day management supervision

Demonstrate and role model excellent clinical leadership skills.

Ensure that core training is maintained.

Ensure participation in the teams compliance with CQC standards as directed by clinical lead.

Responsibility for Information Resources and Administrative Duties

Ensure information resources are used to maintain knowledge of Trust, Directorate and Team priorities and safety initiatives.

Maintain up to date clinical records in a timely and accurate manner.

Ensure information is shared with key stakeholders and other agencies in a secure manner.

Qualifications

Essential

• Qualified to foundation degree or equivalent qualification in a relevant subject e.g. Health & Social Care.

Experience

Essential

• Application of evidenced based interventions relevant to the service.
• Evidence of working with people who have experienced a mental health problem.
• Experience of working in a multi-Disciplinary environment
• Experience of working in a secondary care community mental health service

Knowledge

Essential

• Evidenced based interventions relevant to the service.
• Knowledge of Multi-Disciplinary Working
• Understanding of Recovery principles in Mental Health
• Knowledge and understanding of both adult and childrens safeguarding guidance.
• Knowledge of the Mental Health Act 1987
• Knowledge of the Mental Capacity Act & Deprivation of Liberty safeguards
• Relevant specialist clinical/professional courses/training

Skills

Essential

• Excellent communication skills including the ability to engage with users of services experiencing a wide range of complex mental health presentations.
• Ability to form positive therapeutic relationships with users of services, carers and other professional bodies.
• Ability to assess situations, make decisions, co-ordinate and organise appropriate responses.
• Assessment, planning, and evaluation of mental health difficulties
• Able to risk assess.
• Ability to work without direct supervision.
• Experience in applying psychologically informed interventions.
• Able to demonstrate commitment to high quality care and service provision.
• Able to prioritise work to reflect changing needs.
• Ability to manage own time and work flexibly.
• Standard typing and IT skills
• Successful completion of Health Screening

Desirable

• Able to participate and present information in a group setting.
• Have an awareness and ability to maintain personal boundaries.
• Research awareness.
• Supervising learners and other staff.

Personal Qualities & Attributes

Essential

• Ability to manage change in a positive manner.
• Recognise peoples right to privacy and dignity, treating every person with respect.
• Motivated, reliable and visionary
• Enhanced DBS check will be required for this role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).