Clinical Team Manager

Job responsibilities

Key Tasks and Responsibilities of the Post:

Excellent communication and relationship skills.

Change management experience and motivating teams.

Expert ability in receiving information, analysing and formulating professional judgements.

Ensure the team are represented at relevant meetings e.g. child protection, adult protection, mental health review tribunals and CPA reviews.

Ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality.

Develop and maintain a culture of Psychological Safety managing communication with staff within the team ensuring that interpersonal relationships are managed so that team dynamics have a positive effect on patient care.

Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with local policies, including GDPR and the Livewell confidentiality policy.

The post holder demonstrates a positive attitude to mental health, attending to patients with respect and courtesy and has the ability to challenge staff where the standard falls below expectations.

The post holder will ensure that professional boundaries are always adhered to.

Work with the Practice Lead to ensure that the team remains compliant with all KPIs.

Must be confident in communicating with people who are experiencing mental health difficulties when English is not their first language.

As an operational manager the post holder will be required to participate in the community operational managers on-call rota if requested to do so by the Chief Operating Officer.

Knowledge, Training and Experience:

Knowledge and Experience of Change management theory and practice

Working with the senior leadership team in the interpreting of new guidance and develop methods of implementation.

Knowledge and ability to apply relevant policy and legislation to practice.

Ability to match patient need with available skills and resources

Ability to resolve inter-personal and clinical issues in a decisive and impartial manner.

Problem solving, weighing up pros and cons. Accessing relevant information to inform decisions and judgements.

Excellent analytical and judgemental Skills:

The post holder will be responsible for updating their own practice, knowledge and skills within their sphere of practice including Livewell mandatory training

Planning and Organisational Skills:

To co-ordinate shifts ensuring appropriate allocation of work with the available skill mix utilising prioritisation, negotiation and delegation skills.

Support the acquisition of skills by junior colleagues by positive role modelling and promoting a culture of learning and personal development.

Regularly take a lead in meetings ensuring all patients are reviewed and decisions and plans are put into action.

Makes the best use of available resources within the team to deliver excellent patient care.

Physical Skills:

Ability to travel across Plymouth.

Competent IT skills to input relevant information into SystmOne and other relevant software.

Able to work with data and technology to deliver mental health provision. Able to pull data from reports to analyse and manipulate data to be used in reports.

Daily use of Microsoft word and Excel packages.

Must be able to use Microsoft Outlook Calendar and manage emails in a timely fashion communicating within the organisation and to external organisations within current policies and guidelines.

Confidence to take on IT skills as technology advances. Constant use of laptop to record, monitor and plan patient care and to monitor and appraise other team members work. This will include supporting other staff in the acquisition of skills.

Demonstrates safe clinical skills when providing care for patients receiving specialist treatments e.g. commencement of Clozaril in the community or supporting a patient through ECT treatment. Able to support staff in management of clinical situations.

Home visits to multi-occupied buildings, many without lifts.

Responsibilities:

Responsible for the supervision and review of all CMHS patients care, In addition to cover in the absence of other managers.

Providing supervision, line management and problem solving support to staff.

To ensure that quality assessments are provided across the team by staff.

Responsible for the provision of specialised advice and guidance relating to the management of risk and decision making within the multi-disciplinary team and the wider health community.

Take a lead role in the identification of risk and the formulation of risk management plans. Participate in risk management meetings.

Collaborate with other teams and services in the provision of patient care and ensure effective communication for all patients within the geographical sphere of responsibility.

Take a lead role in clinical decision-making, including maintaining the safety of patients, staff and the public in challenging, potentially violent situations.

Provide education and training for staff.

Promote recovery within the team and advocate for patients when necessary.

Maintain high standards of clinical care to patients through completion of regular audits.

Responsibility for Policy and Service Development:

Responsibility for the reviewing and updating of all local policies and protocols when required. To provide up to date information for staff at CMHS senior staff meetings.

Regular attendance at leadership meetings and participation in the development of protocols and polices.

Implement and embed appropriate national and local policies and protocols.

Responsibility for financial and physical resources:

Responsible for the team budget, meeting with management accountant when required to ensure allocated money is spent effectively and within budget.

Responsible for the checking and authorisation of eroster and travel claims and forwarding on for payment. This includes nursing and admin if required.

Ensure physical assets are monitored and re-ordered on a regular basis keep a watchful eye on expenditure ensuring costs remain with allocated budget.

The post-holder will be an authorised to make procurements using the ePROC/Oracle system.

Responsible for the use of individual corporate credit card if required and log completed and sent off in time.

Responsibilities for Human Resources:

Provide clinical supervision and line management for specified members of staff within the MDT and ensure all other line management is completed within the team.

To manage the overall team on a day-day basis ensuring that the skill-mix is appropriate to the needs of the patients.

Have the ability to challenge staff where the standards fall below expectation. This will include poor performance issues.

Assist in education programmes for junior staff.

Participate regularly in interview panels.

The post holder will behave in a manner that does not bring the team or Livewell into disrepute.

Responsibility as appointing officer for recruitment of junior staff.

In collaboration with other leads, review workforce development plan which will include skill mix.

To manage and deliver learning from incidents, complaints and RCAs.

Responsibility for information resources:

Responsible for recording eCPA and monitoring the quality of data provided by junior staff.

Responsible for SystmOne contacts and monitor the standard of work of junior staff.

Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Livewell policy.

Maintain electronic diary as Livewell healthcare protocol.

Monitor junior staff ensuring they complete electronic diaries.

Assist CMHS to improve data quality ensuring records meet National Mental Health Minimum Data Set requirements.

Responsibility for Research and Development:

A positive role in clinical audit and evaluation of CMHS to ensure high levels of clinical effectiveness.

Support the CMHS in providing information which will be incorporated in audits and research carried out by the Care Quality Commission, Department Of Health and National Audit Office.

Take a lead in conducting in-house audits for example: user/carer satisfaction.

Qualifications

Essential

• Registered Nurse, Social Worker or Occupational Therapist (with a minimum of 3 years experience of working with people who use secondary mental health care services)
• Post graduate diploma / degree level study related to health/social care or equivalent worked experience relevant to the role

Desirable

• Teaching/Assessing course such as mentorship module or equivalent

Experience

Essential

• At least 3 years-experience in a senior clinical role with experience of managing a multi disciplinary team.
• Evidence of transferable clinical, risk management and managerial skills at a senior level
• Extensive Clinical experience in Mental Health care, crisis management and positive risk taking
• Interagency working

Desirable

• To have worked within an acute inpatient setting
• Previous deputy team manager experience
• Budget management experience
• Performance management
• Experience of implementing competencies and essential training for a team

Skills & Knowledge

Essential

• Leadership and Operational Management skills
• Skills in Managing Teams including management of HR processes
• Teaching, Consultation Coaching and supervision skills
• Assessment and management of acute psychiatric presentations
• Psychologically Informed Interventions
• Change management skills
• Motivation skills
• Complex clinical decision making skills
• Facilitation and influencing skills
• Good time management/ organisational skills
• Demonstrate excellent written and verbal communication skills
• Must have self-confidence to challenge traditional practice and the persistence to address difficult enduring issues
• Competent IT skills and knowledge of databases
• Extensive professional knowledge acquired through clinical practice in a Community Mental Health setting, underpinned by training at degree level/diploma level specialist training or equivalent experience
• Evidence based practice and Nice Guidance
• Good knowledge of current NHS and Social Care Policy and relevant legislation
• Evidence of CPD
• Understand the Principles of Governance, particularly in relation to their Service area
• Trauma Informed and Recovery Focussed interventions

Desirable

• To be fully aware of and cascade current changes relating to Government Legislation (i.e. Transforming Community Services).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).