Job summary
37.5 hours per week.
The Prosthetic Rehabilitation Service is based at the Thornberry Centre, Derriford, Plymouth, providing a rehabilitation service to amputees including clinical assessment, provision and maintenance of prostheses (artificial limbs) as well as rehabilitation and advice. The service provides care for the population of Plymouth, South and West Devon, Cornwall and the Isles of Scilly. Clinics are held at the Thornberry Centre and there is a satellite clinic at Camborne and Redruth Community Hospital once a week. The successful candidate will need to be able to travel to the Cornwall clinic on a semi-regular basis by pool car.
We are looking to recruit a Prosthetics Assistant for 37.5 hours per week. You will be an enthusiastic individual who is able to work as part of a team. You must possess excellent interpersonal and communication skills and have a flexible approach to working. This role is part of a job share the successful candidate will work opposite the current post holder.
The role includes providing high quality support to the Prosthetists, service users and other clinical team members. Daily tasks will include setting up for clinics, maintaining the clinical environment during busy clinics and interacting with service users and their families/carers. The post holder will have significant administration duties including taking telephone calls, appointment setting and inputting data onto the computer system.
Main duties of the job
Please note that this role is not eligible for sponsorship under the Skilled Worker route.
The Prosthetic service is a friendly supportive team who are keen to support the development of the successful candidate.
The Postholder will come into contact with a diverse range of adult and paediatric patients and service users.
To work as part of the multidisciplinary team at the Thornberry Centre, to assist the clinical team in all aspects of patient care and provide day to day administrative services to support the clinical staff, ensuring a patient orientated service is provided. The clinical team consists of a Consultant in Rehabilitation Medicine, Physiotherapist, Prosthetists, Specialist Nurse and Prosthetics Assistants.
To work as a highly motivated team member taking responsibility for all associated clinical and organisational tasks as defined by the job description.
The Prosthetic Service provides care for the population of Plymouth, South and West Devon, Cornwall and the Isles of Scilly.
About us
Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.
As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.
We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.
Valuing our employees making an investment in their development a priority. We offer:
Protected CPD time for registered staff
Various development pathways and ongoing regular training packages for all staff
Leadership & mentoring programmes
Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training
A Robust Preceptorship
A bespoke induction programme
Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.
Job description
Job responsibilities
1Organise clinic rooms, prepare and clean treatment areas before and after treatment sessions.
2To prepare and raise the necessary paperwork for each clinic, ensuring equipment is available when required.
3Check all patient data on patient database is correct and accurate and ensure all actions, patient contact, clinic outcomes, decisions, queries and telephone calls, etc. are recorded on the patient administration system in a timely fashion.
4To maintain contact and good communication between the service and patients, carers, clinicians, referrers, contractors and other departments, outside agencies and professionals including transport services, GP surgeries, social services, etc.
5To ensure effective verbal communications are maintained with patients, carers, relatives and members of the health and social care teams.
6To ensure and maintain a team approach in maintaining effective administration services across the Prosthetic Service.
7To work closely with clinicians ensuring they are regularly updated and advised on any potential problems that may have arisen, e.g. manufacturing problems or queries.
8To attend the satellite clinic at Camborne and Redruth Community Hospital, or other settings as required.
9To type and print letters to patients, therapists and GPs and to carry out photocopying as required.
10To provide cover in the absence of members of the Prosthetic Administration Team e.g. annual or sick leave carrying out additional duties as required.
11Inputting data onto limb measuring forms and repair/adjustments forms within the clinic as directed by Prosthetist.
12Act as chaperone at any clinic, as requested by patient or clinical staff member.
13Escort patients to and from clinic rooms, assisting the less able to dress / undress as necessary, ensuring their privacy, dignity, safety and comfort.
14Prepare appropriate equipment for casting under the direction of the Prosthetists. Provide assistance during the casting process with patient transfers and with the casting technique under the direction of the clinician. Perform specialist task following completion of appropriate training such as backfill of casts.
15Weigh patients as required. Ensure patients accurate weight is brought to the attention of the requesting clinician and documented appropriately.
16Assist in loading and unloading equipment from the pool car for weekly satellite clinics.
17Be responsible for recording the treatment session accurately, legibly and fully, in accordance with Livewell documentation policies and current local, national and professional guidelines.
18Undertake specific responsibilities when delegated to by Line Manager, other manager or clinical team.
19To undertake mandatory and other training as directed by Livewell Southwest.
20To participate in continuing role / personal development using the appraisal system.
21To receive line management support and supervision.
22To contribute to any audit process.
23To behave in a manner which does not bring the organisation into disrepute.
24Respond to patient requests for socks and supplies and issue as appropriate. Enter data into the service database, monitor stock levels and maintain minimum stock levels by placing orders for replacements as required.
25To abide by all departmental and organizational policies in respect of infection control, cleaning, social distancing, wearing and disposing of PPE.
26To prepare and raise the necessary paperwork for each clinic, ensuring equipment is available when required.
27Check all patient data on patient database is correct and accurate and ensure all actions, patient contact, clinic outcomes, decisions, queries and telephone calls, etc. are recorded on patient administration system in a timely fashion.
Job description
Job responsibilities
1Organise clinic rooms, prepare and clean treatment areas before and after treatment sessions.
2To prepare and raise the necessary paperwork for each clinic, ensuring equipment is available when required.
3Check all patient data on patient database is correct and accurate and ensure all actions, patient contact, clinic outcomes, decisions, queries and telephone calls, etc. are recorded on the patient administration system in a timely fashion.
4To maintain contact and good communication between the service and patients, carers, clinicians, referrers, contractors and other departments, outside agencies and professionals including transport services, GP surgeries, social services, etc.
5To ensure effective verbal communications are maintained with patients, carers, relatives and members of the health and social care teams.
6To ensure and maintain a team approach in maintaining effective administration services across the Prosthetic Service.
7To work closely with clinicians ensuring they are regularly updated and advised on any potential problems that may have arisen, e.g. manufacturing problems or queries.
8To attend the satellite clinic at Camborne and Redruth Community Hospital, or other settings as required.
9To type and print letters to patients, therapists and GPs and to carry out photocopying as required.
10To provide cover in the absence of members of the Prosthetic Administration Team e.g. annual or sick leave carrying out additional duties as required.
11Inputting data onto limb measuring forms and repair/adjustments forms within the clinic as directed by Prosthetist.
12Act as chaperone at any clinic, as requested by patient or clinical staff member.
13Escort patients to and from clinic rooms, assisting the less able to dress / undress as necessary, ensuring their privacy, dignity, safety and comfort.
14Prepare appropriate equipment for casting under the direction of the Prosthetists. Provide assistance during the casting process with patient transfers and with the casting technique under the direction of the clinician. Perform specialist task following completion of appropriate training such as backfill of casts.
15Weigh patients as required. Ensure patients accurate weight is brought to the attention of the requesting clinician and documented appropriately.
16Assist in loading and unloading equipment from the pool car for weekly satellite clinics.
17Be responsible for recording the treatment session accurately, legibly and fully, in accordance with Livewell documentation policies and current local, national and professional guidelines.
18Undertake specific responsibilities when delegated to by Line Manager, other manager or clinical team.
19To undertake mandatory and other training as directed by Livewell Southwest.
20To participate in continuing role / personal development using the appraisal system.
21To receive line management support and supervision.
22To contribute to any audit process.
23To behave in a manner which does not bring the organisation into disrepute.
24Respond to patient requests for socks and supplies and issue as appropriate. Enter data into the service database, monitor stock levels and maintain minimum stock levels by placing orders for replacements as required.
25To abide by all departmental and organizational policies in respect of infection control, cleaning, social distancing, wearing and disposing of PPE.
26To prepare and raise the necessary paperwork for each clinic, ensuring equipment is available when required.
27Check all patient data on patient database is correct and accurate and ensure all actions, patient contact, clinic outcomes, decisions, queries and telephone calls, etc. are recorded on patient administration system in a timely fashion.
Person Specification
Qualifications
Essential
- Vocational Qualification Level II or able to demonstrate the skills, knowledge and ability to work to this level.
- Maths and English GCSE Grades 4 and above or equivalent.
- Intermediate word processing MS Office, Word and Excel
- Awareness of the needs of less physically able people.
- Awareness of the need for privacy and dignity
- Effective interpersonal, organisational and communication skills
Desirable
- European Computer Driving License ECDL or equivalent knowledge
- Familiarity with the 6 Cs
- Understanding of the five key aims.
- Knowledge of patient administration systems.
Skills
Essential
- Ability to work as part of a team
- Good standard of numeracy and literacy and clearly spoken
- Good interpersonal skills
- Good telephone skills
- Excellent attention to detail
- Ability to work in stressful conditions
Desirable
Experience
Essential
- Experience of working effectively with patients and service users or customers
- Experience of working within a team.
- Experience managing workload and prioritising tasks.
- Clerical and administrative experience
- Experience of working in a care setting
Desirable
- Previous health or social care experience in an assistant or supportive role.
- Working within a Multi Disciplinary Team
- Experience of working with amputees and their families and carers.
- Previous SystymOne experience.
Additional requirements
Essential
- Helpful, calm and polite manner
- Effective team and lone working
- Enthusiastic, trustworthy and reliable
- Effective interpersonal, organisational and communication skills
- Highly motivated
- Adaptable and Flexible Approach
Person Specification
Qualifications
Essential
- Vocational Qualification Level II or able to demonstrate the skills, knowledge and ability to work to this level.
- Maths and English GCSE Grades 4 and above or equivalent.
- Intermediate word processing MS Office, Word and Excel
- Awareness of the needs of less physically able people.
- Awareness of the need for privacy and dignity
- Effective interpersonal, organisational and communication skills
Desirable
- European Computer Driving License ECDL or equivalent knowledge
- Familiarity with the 6 Cs
- Understanding of the five key aims.
- Knowledge of patient administration systems.
Skills
Essential
- Ability to work as part of a team
- Good standard of numeracy and literacy and clearly spoken
- Good interpersonal skills
- Good telephone skills
- Excellent attention to detail
- Ability to work in stressful conditions
Desirable
Experience
Essential
- Experience of working effectively with patients and service users or customers
- Experience of working within a team.
- Experience managing workload and prioritising tasks.
- Clerical and administrative experience
- Experience of working in a care setting
Desirable
- Previous health or social care experience in an assistant or supportive role.
- Working within a Multi Disciplinary Team
- Experience of working with amputees and their families and carers.
- Previous SystymOne experience.
Additional requirements
Essential
- Helpful, calm and polite manner
- Effective team and lone working
- Enthusiastic, trustworthy and reliable
- Effective interpersonal, organisational and communication skills
- Highly motivated
- Adaptable and Flexible Approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
