Job summary
Job Summary
The role provides leadership and supervision for the EWS Wellbeing & Community Navigation team, ensuring high-quality service delivery, safeguarding compliance, and achievement of performance targets. It includes staff management, training and development, rota and absence management, oversight of complex cases, and accurate use of digital systems while supporting young people and vulnerable adults.
Main duties of the job
Team Supervision and Support:
Provide daily supervision and guidance to EWS Wellbeing & Community Navigators and support staff, addressing operational queries as required.
Offer support with complex cases and undertake client navigation when necessary.
Monitor the quality of work to ensure performance targets and service standards are consistently met.
Support the EWS SPA Manager in the overall coordination and delivery of the service.
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision:Transforming Lives
Values:Care, Innovation and Compassion
Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Job description
Job responsibilities
Training and Development:
Deliver induction and training for new team members alongside EWS Systems & Training Facilitator.
Conduct annual appraisals and performance reviews in line with organisational policy.
Support staff in developing personal development plans that reflect their job roles and career aspirations.
Management:
Manage sickness absence in collaboration with the HR department, taking proactive steps to minimise absenteeism.
Develop and maintain effective staff rotas to ensure optimal use of resources.
Approve and sign off travel expenses and agency timesheets in accordance with organisational procedures.
Assist with the monitoring and reporting of performance metrics and service outcomes.
Regulated Activity:
The role involves supporting individuals, including young people and vulnerable adults, through the Single Point of Access on an unsupervised basis. This may include instructing, assessing, providing advice and/or guidance on well-being, and requires full adherence to safeguarding and regulatory requirements.
Ensure all interactions comply with relevant policies, procedures, and professional standards.
System Usage and Record-Keeping:
Accurately record and manage client information using systems such as SystmOne and Priority Digital Health.
Ensure all data is kept confidential and complies with information governance standards.
General Duties
Undertake any other duties delegated by the Team Manager or deemed appropriate to the role.
Carry out any other functions commensurate with the post holders competencies and responsibilities.
Job description
Job responsibilities
Training and Development:
Deliver induction and training for new team members alongside EWS Systems & Training Facilitator.
Conduct annual appraisals and performance reviews in line with organisational policy.
Support staff in developing personal development plans that reflect their job roles and career aspirations.
Management:
Manage sickness absence in collaboration with the HR department, taking proactive steps to minimise absenteeism.
Develop and maintain effective staff rotas to ensure optimal use of resources.
Approve and sign off travel expenses and agency timesheets in accordance with organisational procedures.
Assist with the monitoring and reporting of performance metrics and service outcomes.
Regulated Activity:
The role involves supporting individuals, including young people and vulnerable adults, through the Single Point of Access on an unsupervised basis. This may include instructing, assessing, providing advice and/or guidance on well-being, and requires full adherence to safeguarding and regulatory requirements.
Ensure all interactions comply with relevant policies, procedures, and professional standards.
System Usage and Record-Keeping:
Accurately record and manage client information using systems such as SystmOne and Priority Digital Health.
Ensure all data is kept confidential and complies with information governance standards.
General Duties
Undertake any other duties delegated by the Team Manager or deemed appropriate to the role.
Carry out any other functions commensurate with the post holders competencies and responsibilities.
Person Specification
Qualifications
Essential
- Relevant Foundation degree or professional equivalent
- Relevant Diploma plus relevant experience in health improvement and/or community development
- Making Every Contact Count training or willingness to undertake it
Desirable
- Evidence of commitment to CPD
- Making every contact count
- Mental Health First Aid
Knowledge and Experience
Essential
- Evidence of working in public health area
- Clear understanding of social pressuring
- Clear and demonstrable understanding of health inequalities and the main issues of health affecting the local community
- Experience in supervising a team
- Experience in data collection
Person Specification
Qualifications
Essential
- Relevant Foundation degree or professional equivalent
- Relevant Diploma plus relevant experience in health improvement and/or community development
- Making Every Contact Count training or willingness to undertake it
Desirable
- Evidence of commitment to CPD
- Making every contact count
- Mental Health First Aid
Knowledge and Experience
Essential
- Evidence of working in public health area
- Clear understanding of social pressuring
- Clear and demonstrable understanding of health inequalities and the main issues of health affecting the local community
- Experience in supervising a team
- Experience in data collection
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
