Clinical online Service Lead

Job description

Job responsibilities

Oversight of the results generated by the online testing service, reviewing data of these results and presenting to the Operational and wider Team

Oversight of the PHR safeguarding and vulnerability alerts

Oversight of the response to urgent tasks generated by the PHR

Support the Navigation Hub Team with service user queries offering a point of contact and support, coordinating access, signposting and onward referral as indicated

Line management responsibilities for band 6 clinic online nurse and Navigation Hub Lead

Maintain oversight of the online access processes communication with partners supplying service and responsively and swiftly managing and escalating any issues as they arise.

Manage service user queries relating to online access

Support development of marketing and information for public, staff and service users

Actively participate in the development of service specifications to improve and enhance online access

Working with Navigation Hub Team oversee and support the eC-Card condom access scheme, initiating developments to improve access and service

Work effectively in a team environment, delivering a high standard of evidence based integrated sexual health practice through virtual support and management of service users seeking sexual health services.

Demonstrate excellent communication and interpersonal skills with service users, members of ESHS / SSHS teams and people from external organisations

Support individual quadrant teams with online access queries, communicating with partners, service users and wider services when required. Linking with results management functions to ensure online pathway is maintained effectively

Maintain an updated awareness of service developments across the partnership to ensure that referral and direction is optimal

Work effectively with quadrant teams to ensure opportunities for direct practice and ongoing development are realised

Offer appropriate health promotion and health information and support health promotion and other targeted activity both within and outside of the Integrated sexual health service

Maintain confidentiality of service user information at all times ensuring acute awareness and application of ESHS / SSHS standards of information governance

Work within the guidelines set down by law and the Nursing and Midwifery Council and other bodies of authority

Ensure all care is given in accordance with agreed protocols and guidance

Be fully aware of Integrated sexual health services and organisation safeguarding procedures

Actively involve service users in providing feedback of their experience of service and communicate suggestions for improvement. Work with staff in clinical areas where changes to practice are required and where opportunities exist to improve treatment, support and overall experience for service users

Communicate with elements of partnership involved with engagement and co-production, highlighting opportunities for service user input and engagement

Comply with organisations fitness to practice training

Maintain contemporaneous and accurate treatment records, submitting relevant statistics, reports and activity data as required

Identify and evaluate own attitudes towards integrated sexual health and accept the values of the service user, adapting interpersonal approach accordingly

Participate in the management of sexually transmitted and reproductive tract infections management as required and be willing to develop practice via theoretical and practical training

Participate in targeted sexual health interventions and sexual health promotion events within non-clinical community settings

Assess clients for STI risk and manage accordingly

Support non face to face clinical management and self-management

Be able to carry out a full medical and sexual history

Be willing to undertake training in specific areas clinical practice, including intrauterine and implant procedure, and apply this development in the clinical setting in accordance with department clinical guidance

Be willing to undertake training to gain independent (non-medical) prescribing status and apply to clinical practice in accordance with department and organisation non-medical prescribing policie

Be able to work flexibly and participate in clinic rotation as required

Assess service users and realises own responsibility in these consultations

Using the integrated sexual health service record system record all virtual and other interventions, support and wider direction and discussion

Assist to develop, introduce and apply research-based findings to clinical practice.

Membership of relevant meetings and attendance at courses to maintain clinical and professional competence and knowledge

Attend mandatory updates and study sessions

With support from department, engage in process to achieve Nurse Diploma Faculty of Sexual and Reproductive Healthcare (NDSFRH) and STIF intermediate competencies

Attend staff meetings

Notify Clinical Service Manager of proposed annual leave, giving at least one months notice unless exceptional circumstances prevail

Participate in programmes of education and training in order to meet the identified needs of service users

Inform line manager when absent due to sickness and report again on return to work in accordance with organisations policy

Achieve a range of clinical competencies for the delivery of safe and effective integrated sexual health service as required within the service in line with the post profile, department clinical competency record and professional development plan

Actively engage in the professional development review process including evidencing development via the department competency document.

Clinically supervise and manage allocated Care Navigation Staff to ensure appropriate development of additional skills in the support worker team, such as:

o Health promotion and information delivery to targeted groups in clinical and non-clinical venues.

Meet regularly with supervisee to ensure effective development and supervision for Care Navigation staff

Develop and lead teaching sessions to facilitate development of others

Deputise for Line Manager as required

Person Specification

Qualifications

Essential

• NMC Level Registered General Nurse

Desirable

• Diploma with the Faculty of Sexual and Reproductive Healthcare

Application form

Essential

• ENB 901/8103 or Equivalent professional qualification

Desirable

• Letter of competence for IUC and / implant insertion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Provide CIC

Address

Provide HQ

Colchester

C04 9YQ

Employer's website

https://www.provide.org.uk/ (Opens in a new tab)