Job summary
Nottingham CityCare is an award-winning community health services provider, dedicated to improving long-term health and wellbeing. We are a social enterprise delivering a range of healthcare services tailored to the needs of local people and free at the point of delivery.
CityCares 3-year strategic plan sets out what we aim to achieve as we strive to continue to deliver high-quality services to Nottinghams citizens, making the most of the resources available to us and in line with the NHS long-term plan.
This strategy sets out our ambitions and plans for the next three years. Our mission is to Make a difference every day to the health and wellbeing of our communities and we will deliver it through our vision of High quality, locally-led care.
As part of the recognition of the need to develop and adapt our services to meet the ever-changing needs of our communities, we are seeking a Head of Digital Transformation to be our internal subject matter expert on digital matters.
The role will be the key link for managing our outsourced IT contract whilst also working internally with transformation leads, clinical leaders and frontline teams to develop and implement IT solutions that make a real difference for patients and staff.
The Head of Digital Transformation is the lead role within the Digital Team who will act as a well-integrated enabler for the trust.
Main duties of the job
The role will be highly autonomous with a huge opportunity to shape and develop a small in-house digital team as part of the wider transformation directorate. CityCare has nearly 1200 committed employees, who are all be touched by digital in their current day-to-day activities, so the role presents massive prospects for the right individual to influence change.
The post holder will be responsible for leading the delivery of complex and large-scale digital transformation programmes, projects and digital assignments as outlined in the Digital strategy, CityCare Organisational Strategy, and aspects of the Integrated Care System Digital and Data Strategy. They will also cover the line management and performance of the Digital Team. In addition, the post holder will also support the contract management of existing IT contracts.
The Head of Digital Transformation will lead a small in-house digital team, working with services to design solutions that drive service/clinical effectiveness, patient experience and productivity.
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
The Head of Digital Transformation is the lead role within the Digital Team who will act as a well-integrated enabler for the trust.
The post holder will be responsible for leading the delivery of complex and large-scale digital transformation programmes, projects and digital assignments as outlined in the Digital strategy, CityCare Organisational Strategy, and aspects of the Integrated Care System Digital and Data Strategy. They will also cover the line management and performance of the Digital Team. In addition, the post holder will also support the contract management of existing IT contracts.
These digital transformation projects will support quality and service improvements for the organisation and the wider ICS with the post holder providing advice, support, and programme management of internal and contracted resources to successfully deliver required outcomes.
The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the organisation.
Dimensions
- Finance: The post holder will have delegated budgetary responsibility for the function and the services provided within the digital function. This will include evaluating the value for money of new contracts, sub-contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and complies, with contractual terms and conditions.
- Workforce: The post holder will directly lead the Digital team comprising of six (6) posts with line management for (3) three roles
- Quality: The post holder will ensure that quality is considered as a priority within both service provision and solutions developed are adequately appraised for quality impacts
Key Responsibilities
- Provide business relationship advice, guidance, and support to the NCCP senior leaders
- Work collaboratively with colleagues to help identify viable business opportunities that support internal and external goals and objectives.
- Assist professionals involved in service delivery to understand their business requirements and how these aims and objectives can be achieved by working differently. Advise on innovative opportunities and support service in their strategies and initiatives to maximise service benefits.
- Support new partnerships while retaining existing relationships.
- Support the Associate Director of Sustainability and Transformation in developing the strategic direction for NCCP, in response to local and national priorities.
- Engage with health and social care organisations within Nottinghamshire to ensure a system wide approach to initiatives is taken where this aligns with organisational priorities
- Deputise for the Associate Director of Sustainability and Transformation where required.
- Promote the CityCare Services within the Local Health Community and inform strategic planning.
- Represent the CityCare at customer, contractual and operational forums.
- Work with wider Health and Social Care organisations and clinical system suppliers to specify and cost upgrades and other changes to their clinical systems for inclusion in business cases.
- Provide service and solution advice on Digital developments. Advise on the proposed system changes and other projects, such as building moves, representing the CityCare Digital Team at project meetings.
- Manage or work on projects as required for the role.
- Manage all CityCare ICT support contract changes and renewals and performance manage the delivery of those contracts.
- Work collaboratively with the Head of Transformation to provide appropriately timed information about all projects, to enable decisions and actions to take place.
- Identify potential risks and support input into business continuity plans.
Job description
Job responsibilities
Job Purpose
The Head of Digital Transformation is the lead role within the Digital Team who will act as a well-integrated enabler for the trust.
The post holder will be responsible for leading the delivery of complex and large-scale digital transformation programmes, projects and digital assignments as outlined in the Digital strategy, CityCare Organisational Strategy, and aspects of the Integrated Care System Digital and Data Strategy. They will also cover the line management and performance of the Digital Team. In addition, the post holder will also support the contract management of existing IT contracts.
These digital transformation projects will support quality and service improvements for the organisation and the wider ICS with the post holder providing advice, support, and programme management of internal and contracted resources to successfully deliver required outcomes.
The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the organisation.
Dimensions
- Finance: The post holder will have delegated budgetary responsibility for the function and the services provided within the digital function. This will include evaluating the value for money of new contracts, sub-contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and complies, with contractual terms and conditions.
- Workforce: The post holder will directly lead the Digital team comprising of six (6) posts with line management for (3) three roles
- Quality: The post holder will ensure that quality is considered as a priority within both service provision and solutions developed are adequately appraised for quality impacts
Key Responsibilities
- Provide business relationship advice, guidance, and support to the NCCP senior leaders
- Work collaboratively with colleagues to help identify viable business opportunities that support internal and external goals and objectives.
- Assist professionals involved in service delivery to understand their business requirements and how these aims and objectives can be achieved by working differently. Advise on innovative opportunities and support service in their strategies and initiatives to maximise service benefits.
- Support new partnerships while retaining existing relationships.
- Support the Associate Director of Sustainability and Transformation in developing the strategic direction for NCCP, in response to local and national priorities.
- Engage with health and social care organisations within Nottinghamshire to ensure a system wide approach to initiatives is taken where this aligns with organisational priorities
- Deputise for the Associate Director of Sustainability and Transformation where required.
- Promote the CityCare Services within the Local Health Community and inform strategic planning.
- Represent the CityCare at customer, contractual and operational forums.
- Work with wider Health and Social Care organisations and clinical system suppliers to specify and cost upgrades and other changes to their clinical systems for inclusion in business cases.
- Provide service and solution advice on Digital developments. Advise on the proposed system changes and other projects, such as building moves, representing the CityCare Digital Team at project meetings.
- Manage or work on projects as required for the role.
- Manage all CityCare ICT support contract changes and renewals and performance manage the delivery of those contracts.
- Work collaboratively with the Head of Transformation to provide appropriately timed information about all projects, to enable decisions and actions to take place.
- Identify potential risks and support input into business continuity plans.
Person Specification
Qualifications
Essential
- Masters degree level or equivalent experience
- Evidence of leadership development
- Evidence of relevant Continuing Professional Development
Desirable
- In possession of recognised project management qualification (e.g. PRINCE II Practitioner Level)
Experience
Essential
- Recent portfolio of significant achievements in a complex environment
- Evidence of experience of planning and delivering of change management programmes
- Previous digital experience at senior level
- Proven track record on delivering complex and multi-faceted projects/programmes
- Proven track record of effective stakeholder management
Desirable
- Evidence of multi-agency working across the health & social care community
- Project/Change management of transition in the NHS
Knowledge and skills
Essential
- Extensive knowledge of implementing digital transformation
- Knowledge of change management theories and tools.
- An understanding of national healthcare initiatives and agenda, particularly in relation to digital
- Understand the role and importance of health informatics
- Have significant managerial experience in a digital business or customer engagement role, and be experienced in managing staff and projects.
- Demonstrates an understanding of procurement processes and supplier contract management
- Excellent leadership, interpersonal and influencing skills
- Ability to form positive relationships at all levels
- Political and emotional awareness
- Ability to adjust behaviour as appropriate as necessary
- Project Management skills.
- Competent in the use of Microsoft Office Suite
- Ability to communicate concepts and theories effectively.
- Negotiation and influencing skills
- Ability to present ideas and proposals effectively. Excellent oral and written communication skills
- Ability to communicate effectively in writing, and verbally with individuals on a one-to-one basis and with groups.
- Strong analytical and problem-solving visioning skills
- Ability to make decisions based on complex information
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Ability to work autonomously and is able to lead and coordinate workloads
- Ability to manage conflicting priorities and adapt to meet new demands
- Full driving licence and the ability to travel between locations.
Person Specification
Qualifications
Essential
- Masters degree level or equivalent experience
- Evidence of leadership development
- Evidence of relevant Continuing Professional Development
Desirable
- In possession of recognised project management qualification (e.g. PRINCE II Practitioner Level)
Experience
Essential
- Recent portfolio of significant achievements in a complex environment
- Evidence of experience of planning and delivering of change management programmes
- Previous digital experience at senior level
- Proven track record on delivering complex and multi-faceted projects/programmes
- Proven track record of effective stakeholder management
Desirable
- Evidence of multi-agency working across the health & social care community
- Project/Change management of transition in the NHS
Knowledge and skills
Essential
- Extensive knowledge of implementing digital transformation
- Knowledge of change management theories and tools.
- An understanding of national healthcare initiatives and agenda, particularly in relation to digital
- Understand the role and importance of health informatics
- Have significant managerial experience in a digital business or customer engagement role, and be experienced in managing staff and projects.
- Demonstrates an understanding of procurement processes and supplier contract management
- Excellent leadership, interpersonal and influencing skills
- Ability to form positive relationships at all levels
- Political and emotional awareness
- Ability to adjust behaviour as appropriate as necessary
- Project Management skills.
- Competent in the use of Microsoft Office Suite
- Ability to communicate concepts and theories effectively.
- Negotiation and influencing skills
- Ability to present ideas and proposals effectively. Excellent oral and written communication skills
- Ability to communicate effectively in writing, and verbally with individuals on a one-to-one basis and with groups.
- Strong analytical and problem-solving visioning skills
- Ability to make decisions based on complex information
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Ability to work autonomously and is able to lead and coordinate workloads
- Ability to manage conflicting priorities and adapt to meet new demands
- Full driving licence and the ability to travel between locations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
