Job summary
CityCare is invested in ensuring that we are an inclusive organisation committed to supporting our diverse staff members to thrive in the workplace. We are equally committed to the delivery of high quality, innovative services which are delivered equitably to support the reduction of health inequalities across Nottingham City.
To support this work, we are looking for a motivated individual to work alongside the Reducing Inequalities Lead and the EDI Manager to support the delivery of initiatives aimed at achieving our ambitious organisational goals.
If you a looking for a new and exciting challenge, the opportunity to engage in a variety of projects for staff as well as our diverse communities which have the potential to really make an impactful difference, then this may be the role you are looking for to enhance your personal development.
Main duties of the job
The Project Officer will support the development and co-ordination of project plans related to Equality, Diversity, Inclusion and health Inequalities, ensuring they are delivered within agreed timescales. They will act as a point of contact for key events and meetings, including making arrangements, action planning and providing meeting support.
The Project Officer will also be supporting the engagement of our local communities, organisational partners, and colleagues to engage to improve and develop how services are delivered.
The post-holder will be expected to work autonomously and undertake a wide variety of tasks including communicating with colleagues, external stakeholders, assisting with planning the delivery of current and new projects, organising meetings and events, producing key statutory documents, and preparing agendas and minutes.
The Project Officer will also be required to assist in the production of Board and committee reports and papers.
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
The Project Support Officer will be required to fully support the Reducing Inequalities Lead/Freedom to Speak Up (FTSU) Guardian on a range of projects and pieces of work to address health and workplace inequity for Nottingham CityCare. There will also be a requirement for the postholder will also support the EDI Manager with actions to support the EDI Strategy.
The Project Officer will support the development and co-ordination of project plans ensuring they are delivered within agreed timescales. They will act as a point of contact for key events and meetings, including making arrangements, action planning and providing meeting support. The Project Officer will also be supporting the engagement of our local communities, organisational partners, and colleagues to engage to improve and develop how services are delivered.
The post-holder will be expected to work autonomously and undertake a wide variety of tasks including communicating with colleagues, external stakeholders, assisting with planning the delivery of current and new projects, organising meetings and events, producing key statutory documents, and preparing agendas and minutes. The Project Officer will also be required to assist in the production of Board and committee reports and papers.
Dimensions
- The post holder will not have a line manager function and will not be expected to control any set budget.
- However, the post holder will be expected to work to defined budget and to assist in monitoring aspects of these finances.
- The Project Support Officer will provide a comprehensive project support to the activities involved in health inequalities and the EDI agenda. Will be required to communicate and engage with a range of internal and external stakeholders including patients and members of the public.
Key Responsibilities
Key Result Areas
The postholder will be responsible for:
- Providing comprehensive administrative support to the Reducing Inequalities Lead/FTSU Guardian and supporting the EDI Manager on key pieces of work.
- Lead on specific elements such as communications and management of data bases.
- The collection and analysis of data including the annual staff survey by protected characteristics, EDI surveys, evaluation from events, gender, ethnicity and disability pay gap and CQC requests.
- First point of contact for enquiries from employees and key stakeholders in relation to the work undertaken by the Reducing Inequalities Lead.
- To support the engagement activity of the local communities we serve and linking in with key individuals such as patient representatives.
- Take responsibility for using and updating the Freedom To Speak Up management system, ensuring information is compiled and updated accurately, and reports are provided in time at the direction of the project manager.
- Support the wider team around the inequalities and EDI agenda on a day-to-day basis monitoring and delivery of their specific project deliverables.
- Organise regular project monitoring meetings, plan presentations and coordinate a range of internal and external meetings.
- Produce audits and local surveys, collating and analysing data and producing reports
- Development of EDI tools and resources, maintaining the intranet pages and supporting staff network initiatives
- Demonstrate organisational and planning skills with the ability to meet tight deadlines.
- Be a strong team player with ability to work flexibly within the team and adapt to changing priorities and/or demand.
- Follow policies and business processes pertaining to projects and key pieces of work.
- Support the development of new policies, and proactively suggest changes to business processes to ensure that we work as effectively as possible and continues to evolve.
- Work proactively, undertaking project support duties in one or more project areas.
- Contribute to the ongoing evaluation of projects by participating in individual post project review and evaluation activities requiring planning and organisational skills.
- Assist with the preparation, planning and delivery of workshops and presentations to targeted at a range of audiences, including the Board and external stakeholders.
- Plan materials to support each activity as directed.
- Authorise purchase supplies/training/venues using the organisations electronic systems.
- Arrange meetings, conferences, travel, and accommodation arrangements, including selection of venue, preparation of materials/equipment and co-ordination of attendees.
- Provide co-ordination of stakeholder engagement, mapping, and preparation of internal and external communications.
- Ensure meetings are recorded by taking notes and transcribing these into minutes or action notes. Co-ordinate the process of sharing actions and seeking feedback on progress.
- Represent the team in meetings, providing updates on progress with feedback into the relevant work stream
- Produce high-quality word-processed documents and reports as required using a range of MS Office products.
- Assist in the submission of statutory documents such as the Workforce Race & Workforce Disability Equality Standards, pay gap reports and any other local or national reporting requirements
- To be able to manage own workload independently, prioritising workload and activity, resolving conflicting appointments and schedules using initiative or escalating where appropriate.
- Use a variety of methods to interrogate both quantitative and qualitative complex information and present this information in a meaningful way to a variety to a range of stakeholders and audiences.
- Utilise methods of tracking the progress of a range of work streams identifying any issues or barriers and escalating accordingly.
Job description
Job responsibilities
Job Purpose
The Project Support Officer will be required to fully support the Reducing Inequalities Lead/Freedom to Speak Up (FTSU) Guardian on a range of projects and pieces of work to address health and workplace inequity for Nottingham CityCare. There will also be a requirement for the postholder will also support the EDI Manager with actions to support the EDI Strategy.
The Project Officer will support the development and co-ordination of project plans ensuring they are delivered within agreed timescales. They will act as a point of contact for key events and meetings, including making arrangements, action planning and providing meeting support. The Project Officer will also be supporting the engagement of our local communities, organisational partners, and colleagues to engage to improve and develop how services are delivered.
The post-holder will be expected to work autonomously and undertake a wide variety of tasks including communicating with colleagues, external stakeholders, assisting with planning the delivery of current and new projects, organising meetings and events, producing key statutory documents, and preparing agendas and minutes. The Project Officer will also be required to assist in the production of Board and committee reports and papers.
Dimensions
- The post holder will not have a line manager function and will not be expected to control any set budget.
- However, the post holder will be expected to work to defined budget and to assist in monitoring aspects of these finances.
- The Project Support Officer will provide a comprehensive project support to the activities involved in health inequalities and the EDI agenda. Will be required to communicate and engage with a range of internal and external stakeholders including patients and members of the public.
Key Responsibilities
Key Result Areas
The postholder will be responsible for:
- Providing comprehensive administrative support to the Reducing Inequalities Lead/FTSU Guardian and supporting the EDI Manager on key pieces of work.
- Lead on specific elements such as communications and management of data bases.
- The collection and analysis of data including the annual staff survey by protected characteristics, EDI surveys, evaluation from events, gender, ethnicity and disability pay gap and CQC requests.
- First point of contact for enquiries from employees and key stakeholders in relation to the work undertaken by the Reducing Inequalities Lead.
- To support the engagement activity of the local communities we serve and linking in with key individuals such as patient representatives.
- Take responsibility for using and updating the Freedom To Speak Up management system, ensuring information is compiled and updated accurately, and reports are provided in time at the direction of the project manager.
- Support the wider team around the inequalities and EDI agenda on a day-to-day basis monitoring and delivery of their specific project deliverables.
- Organise regular project monitoring meetings, plan presentations and coordinate a range of internal and external meetings.
- Produce audits and local surveys, collating and analysing data and producing reports
- Development of EDI tools and resources, maintaining the intranet pages and supporting staff network initiatives
- Demonstrate organisational and planning skills with the ability to meet tight deadlines.
- Be a strong team player with ability to work flexibly within the team and adapt to changing priorities and/or demand.
- Follow policies and business processes pertaining to projects and key pieces of work.
- Support the development of new policies, and proactively suggest changes to business processes to ensure that we work as effectively as possible and continues to evolve.
- Work proactively, undertaking project support duties in one or more project areas.
- Contribute to the ongoing evaluation of projects by participating in individual post project review and evaluation activities requiring planning and organisational skills.
- Assist with the preparation, planning and delivery of workshops and presentations to targeted at a range of audiences, including the Board and external stakeholders.
- Plan materials to support each activity as directed.
- Authorise purchase supplies/training/venues using the organisations electronic systems.
- Arrange meetings, conferences, travel, and accommodation arrangements, including selection of venue, preparation of materials/equipment and co-ordination of attendees.
- Provide co-ordination of stakeholder engagement, mapping, and preparation of internal and external communications.
- Ensure meetings are recorded by taking notes and transcribing these into minutes or action notes. Co-ordinate the process of sharing actions and seeking feedback on progress.
- Represent the team in meetings, providing updates on progress with feedback into the relevant work stream
- Produce high-quality word-processed documents and reports as required using a range of MS Office products.
- Assist in the submission of statutory documents such as the Workforce Race & Workforce Disability Equality Standards, pay gap reports and any other local or national reporting requirements
- To be able to manage own workload independently, prioritising workload and activity, resolving conflicting appointments and schedules using initiative or escalating where appropriate.
- Use a variety of methods to interrogate both quantitative and qualitative complex information and present this information in a meaningful way to a variety to a range of stakeholders and audiences.
- Utilise methods of tracking the progress of a range of work streams identifying any issues or barriers and escalating accordingly.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
Desirable
- Project Management qualification e.g. PRINCE2 foundation
Experience
Essential
- Experience of working on projects and producing a variety of reports and documents and working with a wide range of stakeholders.
- Experience of working with a range of databases and systems.
Desirable
- Working in a complex organisation such as NHS, Local Authority
- Working with diverse or under-represented groups; experience working within the equality diversity and inclusion agenda
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Able to travel between locations.
Knowledge and skills
Essential
- Excellent interpersonal and influencing skills.
- Excellent organisational skills.
- Able to expresses information in a clear and understandable way, both verbally and in writing and ability to listen carefully in order to understand the needs of others.
- Ability to adapt communication style to ensure that the individual / audience have an understanding of what is being communicated.
- Exposure to and ability to communicate sensitive information in a confidential and appropriate manner to various audiences.
- Ability to develop or create reports and documents and manage information across different systems, project documents and IT systems
- Effective IT skills Microsoft Office package skills.
- Able to manage projects with changing and competing priorities whilst working to deadlines within a devolved management structure. Plan and organise complex activities or programmes with adjustments where required
- To be self-motivated and act on own initiative in relation to own job and seek improvement in working methods and practice to enhance performance.
- Ability to manage change effectively in a rapidly changing environment.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience.
Desirable
- Project Management qualification e.g. PRINCE2 foundation
Experience
Essential
- Experience of working on projects and producing a variety of reports and documents and working with a wide range of stakeholders.
- Experience of working with a range of databases and systems.
Desirable
- Working in a complex organisation such as NHS, Local Authority
- Working with diverse or under-represented groups; experience working within the equality diversity and inclusion agenda
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Able to travel between locations.
Knowledge and skills
Essential
- Excellent interpersonal and influencing skills.
- Excellent organisational skills.
- Able to expresses information in a clear and understandable way, both verbally and in writing and ability to listen carefully in order to understand the needs of others.
- Ability to adapt communication style to ensure that the individual / audience have an understanding of what is being communicated.
- Exposure to and ability to communicate sensitive information in a confidential and appropriate manner to various audiences.
- Ability to develop or create reports and documents and manage information across different systems, project documents and IT systems
- Effective IT skills Microsoft Office package skills.
- Able to manage projects with changing and competing priorities whilst working to deadlines within a devolved management structure. Plan and organise complex activities or programmes with adjustments where required
- To be self-motivated and act on own initiative in relation to own job and seek improvement in working methods and practice to enhance performance.
- Ability to manage change effectively in a rapidly changing environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
