Job summary
Are you passionate about making a real difference in peoples lives through digital technology?
Join us as a Digital Inclusion Co-ordinator and become a driving force for positive change at Nottingham CityCare.
In this dynamic role, you will work directly with patients, carers, and community health staff to break down barriers to digital access. Whether you are helping someone register for the NHS App for the first time or running a digital skills workshop, every day brings new opportunities to empower the community you will be working with.
You will collaborate with Nottingham CityCare's clinical services, GP practices, voluntary sector partners, and patient groups to reduce health inequalities and promote digital inclusion. Your mission: to ensure individuals, regardless of background or ability, can confidently access and benefit from local health services online.
If you are energetic, compassionate, and ready to champion digital inclusion, wed love to hear from you.
The role is offered as a secondment or fixed-term contract. You are advised to seek approval from your manager in advance if applying for a secondment.
Main duties of the job
- You'll thrive on engaging with a diverse range of people, building trust, and making digital health feel accessible and welcoming.
- From one-to-one support to group sessions and outreach in community venues, your work will directly improve lives and help close the digital divide.
- You'll be part of a supportive, forward-thinking team, with opportunities to develop your digital and engagement skills and contribute to exciting new projects.
- You'll see the impact of your work, whether its a patient confidently managing their health online for the first time, or a practice team embracing new digital tools.
- You will coordinate and deliver digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across Nottingham CityCares communities.
- You will be responsible for monitoring progress against agreed objectives and targets, ensuring that reporting takes place for evaluation purposes.
About us
We are a
provider of NHS Community Health Services, CityCare exists to support the
health and wellbeing of all local people, working alongside other health and
care partners to achieve this. We are a value driven, people business with a
passion for excellence. Our vision and social purpose is to make a difference
everyday to the health & wellbeing of our communities and our values of
kindness, respect, trust and honesty lie at the heart of everything we do,
guiding how we work together with partners and each other to consistently
deliver high quality compassionate care. As a social enterprise we aim to add
social value by investing in the future of our local communities and helping to
make a difference in peoples lives.
CityCare value
the benefits of a diverse and inclusive workforce. We encourage applications
from candidates who identify as disabled, LGBT+ or from a Black, Asian or
Minority Ethnic (BAME) background, as they are currently under-represented
within our organisation.
We are proud to be a forces-friendly
organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and
military spouses/partners. We value the unique skills and contributions you
bring.
CityCare is an
equal opportunities employer. We are positive about employing people with
disabilities. If you require your application in a different format please
contact People Services on 0115 8839418. CityCare is committed to the
protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
Nottingham and Nottinghamshire Integrated Care System (ICS) Digital Inclusion Workstream is working to improve digital health inclusion for the local population and workforce by embedding Digital Inclusion Co-ordinators within Primary Care Networks (PCNs) and local organisations.
The Digital Inclusion Co-ordinator for Nottingham CityCare will provide proactive digital skills support to staff and members of the public within Nottingham Citys diverse communities. This will include supporting our services to reduce digital health inequalities and increase the uptake of digital services. The postholder will support the ICS vision of utilising the NHS App as the digital front door by actively engaging with patients, citizens and staff to improve their awareness and access to digital healthcare services.
The Digital Inclusion Co-ordinator will be based with Nottingham CityCare but will also be a pivotal member of a wider ICS digital inclusion team, delivering innovative support activities through outreach work, promoting the benefits of digital healthcare tools and acting as first point of contact for digital services support.
The postholder will ensure the provision of information as required, for stakeholders both internal and external. This will involve presenting to a range of audiences, targeted work focusing on the clinical priorities of Nottingham CityCare, utilising relevant clinical systems and updating reports / documents as needed. The Digital Inclusion Co-ordinator will undertake reporting, tracking and analysis to understand the impact of the digital inclusion support schemes implemented and adapt to service need.
Dimensions
- Service Users: A broad range of people from Nottingham Citys diverse communities.
- Staff: A range of staff and professional groups, within Nottingham CityCare and partner organisations.
- Area: Citywide
Key Responsibilities
- Responsible for coordinating and delivering digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across Nottingham CityCares services and communities.
- Build and maintain networks through engagement with practice teams and the wider community. Utilise influencing and communication skills to educate others on the benefits of digital services, whilst recognising exclusion barriers and challenges.
- Upskill and improve confidence in using digital services through tailored support and training of members of the public and staff. Coordinate training opportunities for Nottingham CityCares staff and local third sector organisations.
- Utilise strong communication skills to deliver presentations to a wide range of audiences.
- Contribute to the positive promotion of digital health services available to members of the public (NHS App and other / integrated services) for improved management of health, care and wellbeing.
- Work with local colleagues to identify key cohort groups to target activity, reducing the barriers to digital inclusion for those that experience the greatest health inequalities and ensuring positive impact on patient outcomes.
- Responsible for monitoring progress against agreed objectives and targets, ensuring that reporting takes place. Where necessary evaluate own work and impact relating to specific activities undertaken and use this information to develop services as appropriate.
- Develop communication materials that can be included within newsletters, social media posts and practice websites, showcasing the benefits of digital healthcare services and the impact of the roles work.
- Responsible for supporting Nottingham CityCare in having health literate information on relevant websites about digital health services and the support available through the Co-ordinators own role, ensuring it is accurate and kept up to date.
- Complete mandatory / other training to support the knowledge of the post-holder. Act in accordance with the policies and procedures of the organisation.
- Work closely alongside other staff on wider digital transformation projects aligned to Nottingham CityCares / ICS priorities.
- Work in partnership with a vast network, including: the local digital inclusion workstream, local digital health champions network, CVS Organisations, national NHS App team and NHS App Ambassadors by sharing and acquiring information, knowledge and opportunities.
Job description
Job responsibilities
Job Purpose
Nottingham and Nottinghamshire Integrated Care System (ICS) Digital Inclusion Workstream is working to improve digital health inclusion for the local population and workforce by embedding Digital Inclusion Co-ordinators within Primary Care Networks (PCNs) and local organisations.
The Digital Inclusion Co-ordinator for Nottingham CityCare will provide proactive digital skills support to staff and members of the public within Nottingham Citys diverse communities. This will include supporting our services to reduce digital health inequalities and increase the uptake of digital services. The postholder will support the ICS vision of utilising the NHS App as the digital front door by actively engaging with patients, citizens and staff to improve their awareness and access to digital healthcare services.
The Digital Inclusion Co-ordinator will be based with Nottingham CityCare but will also be a pivotal member of a wider ICS digital inclusion team, delivering innovative support activities through outreach work, promoting the benefits of digital healthcare tools and acting as first point of contact for digital services support.
The postholder will ensure the provision of information as required, for stakeholders both internal and external. This will involve presenting to a range of audiences, targeted work focusing on the clinical priorities of Nottingham CityCare, utilising relevant clinical systems and updating reports / documents as needed. The Digital Inclusion Co-ordinator will undertake reporting, tracking and analysis to understand the impact of the digital inclusion support schemes implemented and adapt to service need.
Dimensions
- Service Users: A broad range of people from Nottingham Citys diverse communities.
- Staff: A range of staff and professional groups, within Nottingham CityCare and partner organisations.
- Area: Citywide
Key Responsibilities
- Responsible for coordinating and delivering digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across Nottingham CityCares services and communities.
- Build and maintain networks through engagement with practice teams and the wider community. Utilise influencing and communication skills to educate others on the benefits of digital services, whilst recognising exclusion barriers and challenges.
- Upskill and improve confidence in using digital services through tailored support and training of members of the public and staff. Coordinate training opportunities for Nottingham CityCares staff and local third sector organisations.
- Utilise strong communication skills to deliver presentations to a wide range of audiences.
- Contribute to the positive promotion of digital health services available to members of the public (NHS App and other / integrated services) for improved management of health, care and wellbeing.
- Work with local colleagues to identify key cohort groups to target activity, reducing the barriers to digital inclusion for those that experience the greatest health inequalities and ensuring positive impact on patient outcomes.
- Responsible for monitoring progress against agreed objectives and targets, ensuring that reporting takes place. Where necessary evaluate own work and impact relating to specific activities undertaken and use this information to develop services as appropriate.
- Develop communication materials that can be included within newsletters, social media posts and practice websites, showcasing the benefits of digital healthcare services and the impact of the roles work.
- Responsible for supporting Nottingham CityCare in having health literate information on relevant websites about digital health services and the support available through the Co-ordinators own role, ensuring it is accurate and kept up to date.
- Complete mandatory / other training to support the knowledge of the post-holder. Act in accordance with the policies and procedures of the organisation.
- Work closely alongside other staff on wider digital transformation projects aligned to Nottingham CityCares / ICS priorities.
- Work in partnership with a vast network, including: the local digital inclusion workstream, local digital health champions network, CVS Organisations, national NHS App team and NHS App Ambassadors by sharing and acquiring information, knowledge and opportunities.
Person Specification
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Ability to work out of hours
- Full driving licence or the ability to travel between locations.
- All appointments are subject to satisfactory occupational health clearance.
Experience
Essential
- Experience of working as part of a team
- Use of initiative and judgement in difficult or complex situations
- Ability to prioritise a diverse workload and deliver to deadlines
- Problem solving skills in an administrative setting
Desirable
- Experience in a public facing role and be able to support the needs of individuals and other networks.
- Experience of project management.
- Experience of events management.
- Previous NHS experience
- Experience in a healthcare/service environment
Knowledge and skills
Essential
- Advanced keyboard skills.
- Microsoft Office advanced use
- Ability to communicate verbally and in writing in a clear, concise and effective manner
- Able to plan and organise a range of activities
- Self-motivated and able to work without supervision
- Able to communicate with a wide range of people
- Ability to negotiate and influence.
- Ability to act and work flexibly and on own initiative.
- Ability to create a range of written communication materials.
Desirable
- Knowledge of Nottingham CityCare services
- Knowledge of Digital Inclusion
- Knowledge of Integrated Care System
- Knowledge of using IT systems such as EMIS and System One
- Knowledge of current NHS strategy and policy around Digital Inclusion and Transformation
Qualifications
Essential
- GCSE Maths or Equivalent Level
- GCSE English or Equivalent Level
- Educated to diploma level or equivalent qualification/ experience.
Desirable
- Project Management qualification or equivalent experience.
- Digital qualification or equivalent experience.
Person Specification
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- Ability to work out of hours
- Full driving licence or the ability to travel between locations.
- All appointments are subject to satisfactory occupational health clearance.
Experience
Essential
- Experience of working as part of a team
- Use of initiative and judgement in difficult or complex situations
- Ability to prioritise a diverse workload and deliver to deadlines
- Problem solving skills in an administrative setting
Desirable
- Experience in a public facing role and be able to support the needs of individuals and other networks.
- Experience of project management.
- Experience of events management.
- Previous NHS experience
- Experience in a healthcare/service environment
Knowledge and skills
Essential
- Advanced keyboard skills.
- Microsoft Office advanced use
- Ability to communicate verbally and in writing in a clear, concise and effective manner
- Able to plan and organise a range of activities
- Self-motivated and able to work without supervision
- Able to communicate with a wide range of people
- Ability to negotiate and influence.
- Ability to act and work flexibly and on own initiative.
- Ability to create a range of written communication materials.
Desirable
- Knowledge of Nottingham CityCare services
- Knowledge of Digital Inclusion
- Knowledge of Integrated Care System
- Knowledge of using IT systems such as EMIS and System One
- Knowledge of current NHS strategy and policy around Digital Inclusion and Transformation
Qualifications
Essential
- GCSE Maths or Equivalent Level
- GCSE English or Equivalent Level
- Educated to diploma level or equivalent qualification/ experience.
Desirable
- Project Management qualification or equivalent experience.
- Digital qualification or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
