Job summary
At Nottingham Citycare, we have an exciting
opportunity for an individual to join our Learning and Development department
as an Admin Apprentice.
This role is specifically within the Learning
and Development department, which plays a crucial role in fostering a culture
of learning and growth within the organisation. The team consists of
administrators and trainers. Together, they deliver a wide range of training
programs, including clinical, non-clinical, mandatory, essential, and
developmental training, to all staff members across the organisation. This
ensures that every employee has access to the necessary skills and knowledge to
excel in their roles.
If you have a genuine passion for helping others and gain
satisfaction from working with and assisting individuals from various levels
within the organisation, then this Admin role could be the perfect fit for you.
By successfully completing the apprenticeship, you will not only gain a
Business Admin Level 3 qualification but also secure a substantive B3 post
within the team, further advancing your career prospects within Nottingham
Citycare.
Main duties of the job
- Working on reception, meeting and greeting
both internal and external stakeholders
- To answer/deal with queries, both face to face
and via telephone and email, demonstrating confidence and professionalism at
all times when dealing with people.
- Assist when
required in the set up and close down training rooms and ensuring that they are
fully stocked and equipped as required inc. kitchen stock i.e. coffee, tea
biscuits etc.
- Ordering of
stock.
- Monitoring the
workforce team email inbox
- Assisting Staff
on Electronic Staff Record System (full training will be provided)
- Scanning,
photocopying, printing and making up packs for training sessions.
- Supporting in
preparation and on the day of the Staff Welcome Days.
- To undertake any other duties which may be reasonably
required within the remit of the role.
- To complete a Level 3
Business Administration qualification. The apprenticeship is work-based, you
will spend time each week learning new skills, knowledge and behaviors related
to the apprenticeship, for example, workshops, tutor meeting time, training,
reading and research and observing other members of staff.
About us
We are a provider of NHS Community Health Services, CityCare
exists to support the health and wellbeing of all local people, working
alongside other health and care partners to achieve this. We are a value
driven, people business with a passion for excellence. Our vision and social
purpose is to make a difference everyday to the health & wellbeing of our
communities and our values of kindness, respect, trust and honesty lie at the
heart of everything we do, guiding how we work together with partners and each
other to consistently deliver high quality compassionate care. As a social
enterprise we aim to add social value by investing in the future of our local
communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive
workforce. We encourage applications from candidates who identify as disabled,
LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are
currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
-
Post holder will complete a Business Administrator - Level 3 Standard
Apprenticeship with the progression to a substantive B3 Admin post at the point
of completion of the Apprenticeship.
-
To provide a confident, friendly and efficient administration services in the Workforce Learning and Development Training department that
provide training for all Citycare Staff.
-
Training will involve you working alongside the Workforce Learning and Development
Team.
-
The Apprentice will work under the supervision of the Workforce Learning
and Development Administrators and Team Manager.
-
You will undertake full administration duties, which will include dealing
with the booking of courses, diary management, reception cover, dealing with
queries both in person, over the telephone and via email, working on the staff
ESR system, setting up rooms for training and printing and photocopying.
- The postholder will be expected to comply with the Trusts values and
behaviours at all times.
Staff: None
Budget: None
Area: Providing Administration duties for
Workforce Learning and Development Team
Resources: The post holder is expected to spend a large
proportion of the working day sitting on reception of the training centre and
within the office using a computer. Manual handling in assisting in the moving
of some equipment, tables and chairs for setting up of rooms may be required.
Key Responsibilities
- Reception meeting and greeting both internal
and external stakeholders
- To answer/deal with queries, both face to face
and via telephone and email, demonstrating confidence and professionalism at
all times when dealing with people.
- Assist when
required in the set up and close down training rooms and ensuring that they are
fully stocked and equipped as required inc. kitchen stock i.e. coffee, tea
biscuits etc.
- Ordering of
stock
- Monitoring the
workforce team email inbox
- Assisting Staff
on Electronic Staff Record System (full training will be provided)
- Scanning, photocopying,
printing and making up packs for training sessions.
- Supporting in
preparation and on the day of the Staff Welcome Days.
- To be aware of the importance and sensitive
nature of information and maintain strict confidentiality in all aspects of
work. Act in accordance with the General Data Protection Regulations and
Information Governance Policy at all times.
- Facilitate the smooth running of the
service, dealing sensitively with any complaints, problems or issues arising,
highlighting, and referring problems where necessary to the line manager.
- Take clear messages and pass them promptly
to the appropriate member of the team.
- To keep a
personal development portfolio up to date, and attend the mandatory courses set
out by CityCare, whilst displaying a motivation to continue to learn through
attending additional training relevant to the post and the individuals learning
goals.
- Will treat
everyone with equity and respect and ensures appropriate standards of behavior
are maintained within the service.
- To work within National and organisational
policies including Health and Safety.
- To always conduct oneself in a corporate
and professional manner at all times.
- To undertake any other duties which may be
reasonably required within the remit of the role.
- To complete a
Level 3 Business Administration qualification. The apprenticeship is
work-based, you will spend time each week learning new skills, knowledge and behaviors
related to the apprenticeship, for example, workshops, tutor meeting time,
training, reading and research and observing other members of staff.
Job description
Job responsibilities
Job Purpose
-
Post holder will complete a Business Administrator - Level 3 Standard
Apprenticeship with the progression to a substantive B3 Admin post at the point
of completion of the Apprenticeship.
-
To provide a confident, friendly and efficient administration services in the Workforce Learning and Development Training department that
provide training for all Citycare Staff.
-
Training will involve you working alongside the Workforce Learning and Development
Team.
-
The Apprentice will work under the supervision of the Workforce Learning
and Development Administrators and Team Manager.
-
You will undertake full administration duties, which will include dealing
with the booking of courses, diary management, reception cover, dealing with
queries both in person, over the telephone and via email, working on the staff
ESR system, setting up rooms for training and printing and photocopying.
- The postholder will be expected to comply with the Trusts values and
behaviours at all times.
Staff: None
Budget: None
Area: Providing Administration duties for
Workforce Learning and Development Team
Resources: The post holder is expected to spend a large
proportion of the working day sitting on reception of the training centre and
within the office using a computer. Manual handling in assisting in the moving
of some equipment, tables and chairs for setting up of rooms may be required.
Key Responsibilities
- Reception meeting and greeting both internal
and external stakeholders
- To answer/deal with queries, both face to face
and via telephone and email, demonstrating confidence and professionalism at
all times when dealing with people.
- Assist when
required in the set up and close down training rooms and ensuring that they are
fully stocked and equipped as required inc. kitchen stock i.e. coffee, tea
biscuits etc.
- Ordering of
stock
- Monitoring the
workforce team email inbox
- Assisting Staff
on Electronic Staff Record System (full training will be provided)
- Scanning, photocopying,
printing and making up packs for training sessions.
- Supporting in
preparation and on the day of the Staff Welcome Days.
- To be aware of the importance and sensitive
nature of information and maintain strict confidentiality in all aspects of
work. Act in accordance with the General Data Protection Regulations and
Information Governance Policy at all times.
- Facilitate the smooth running of the
service, dealing sensitively with any complaints, problems or issues arising,
highlighting, and referring problems where necessary to the line manager.
- Take clear messages and pass them promptly
to the appropriate member of the team.
- To keep a
personal development portfolio up to date, and attend the mandatory courses set
out by CityCare, whilst displaying a motivation to continue to learn through
attending additional training relevant to the post and the individuals learning
goals.
- Will treat
everyone with equity and respect and ensures appropriate standards of behavior
are maintained within the service.
- To work within National and organisational
policies including Health and Safety.
- To always conduct oneself in a corporate
and professional manner at all times.
- To undertake any other duties which may be
reasonably required within the remit of the role.
- To complete a
Level 3 Business Administration qualification. The apprenticeship is
work-based, you will spend time each week learning new skills, knowledge and behaviors
related to the apprenticeship, for example, workshops, tutor meeting time,
training, reading and research and observing other members of staff.
Person Specification
Experience
Essential
- Keyboard/Word Processing and Office 365 experience
Desirable
- Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential
Special Requirements
Essential
Qualifications
Essential
- English and Maths GCSE Level C or above
Desirable
- Desirable but if does not currently have will be required to undertake as part of the apprenticeship
Knowledge and skills
Essential
- Good interpersonal and communication skills
- Good organisational skills
- Able to provide and receive routine information orally, to inform colleagues and others
- Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/ visitors.
- Able to communicate effectively with colleagues and others both face to face and in writing.
- Able to take telephone calls in a professional manner and following up actions as set out in own role.
- Good attendance/time keeping.
- Able to organise own day to day work tasks or activities when workload is allocated.
- Is able to use tools to assist with own workload such as electronic diary system.
Person Specification
Experience
Essential
- Keyboard/Word Processing and Office 365 experience
Desirable
- Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential
Special Requirements
Essential
Qualifications
Essential
- English and Maths GCSE Level C or above
Desirable
- Desirable but if does not currently have will be required to undertake as part of the apprenticeship
Knowledge and skills
Essential
- Good interpersonal and communication skills
- Good organisational skills
- Able to provide and receive routine information orally, to inform colleagues and others
- Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/ visitors.
- Able to communicate effectively with colleagues and others both face to face and in writing.
- Able to take telephone calls in a professional manner and following up actions as set out in own role.
- Good attendance/time keeping.
- Able to organise own day to day work tasks or activities when workload is allocated.
- Is able to use tools to assist with own workload such as electronic diary system.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
