Job summary
Nottingham CityCare's Community Public Health 0-19 Nursing Service is excited to offer a secondment opportunity until 31st December 2024 within their Childrens Health Advice Hub in the role of Quality Support Officer.
Do you have experience in data analysis and progress monitoring and are passionate about supporting our Childrens Public Health 0-19 Nursing teams in the delivery of a high quality public health care for children, young people and their families in Nottingham?
Would you like the opportunity to work in partnership with Clinical Service Leads, other Quality Support Officers and other key services, including Child Health, to produce service performance monitoring reports, and to ensure that reports are accurate and produced in a timely manner?
If so, this Quality Support Officer role might be the opportunity that you are looking for as we are looking for an experienced practitioner with experience in extracting data/information from electronic systems and using it to produce reports that demonstrate service performance.
If you like to motivate people and are you able to be creative in order to support and train our clinical workforce to use electronic record keeping and activity monitoring systems please take the next step on your career pathway and apply for this exciting opportunity.
Main duties of the job
The Childrens Public Health 0-19 Nursing Service now have a central Childrens Health Advice Hub (CHAH) which manages all telephone calls and referrals into the service, as well as supporting CDG Teams to manage administrative tasks.
You will have experience of data analysis, a passion for attention to detail and will provide day to day support with developing pathways in this new exciting team. The team are based at Clifton Cornerstone, and the working hours are Monday-Friday 8.30am-5pm. This vacancy is for a full-time position.
Secondment from your current position will be considered with support of your manager.
Secondment offers the chance of enhancing your knowledge, skills and experience while retaining your permanent employment position.
If you would like to discuss the role further please contact Helen Stribblehill on 07741522646 or helen.stribblehill@nhs.net
About us
We are a provider of NHS
Community Health Services, CityCare exists to support the health and wellbeing
of all local people, working alongside other health and care partners to
achieve this. We are a value driven, people business with a passion for excellence.
Our vision and social purpose is to make a difference everyday to the health
& wellbeing of our communities and our values of kindness, respect, trust
and honesty lie at the heart of everything we do, guiding how we work together
with partners and each other to consistently deliver high quality compassionate
care. As a social enterprise we aim to add social value by investing in the
future of our local communities and helping to make a difference in peoples
lives.
CityCare value the benefits of a diverse and inclusive
workforce. We encourage applications from candidates who identify as disabled,
LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are
currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To work as part of a Hub based model in the children and familys public health service.
- To support the delivery of a high-quality public health service for children, young people, and their families in Nottingham.
- To gather, collate, input and quality check data and information relating to service performance at a hub model level.
- To work with Clinical Service Leads, other Quality Support Officers, and other key services, including Child Health, to produce service performance monitoring reports; and to ensure that reports are accurate and produced in a timely manner.
- To support Clinical Service Leads to analyse data and information to pinpoint and address issues that affect performance and the delivery of a high-quality service.
- To support members of the skill-mix team to use electronic record keeping and activity monitoring systems e.g., SystmOne, effectively and accurately; and to offer training, support and troubleshooting as appropriate.
- To establish and maintain effective local clerical systems, including sickness absence and annual leave monitoring and tracking/diary management.
- To manage local stock management, including equipment calibration.
- To work in partnership with other Quality Support Officers to support Public Health Development Leads to co-ordinate workforce activity to optimise the best use of resources.
Dimensions
The post holder will support the delivery of the Giving Nottingham Children the Best Start in Life contract and will:
- Understand the key service delivery targets and performance indicators.
- Understand how to gather and make best use of highly efficiently and effectively sensitive, complex, confidential data to demonstrate service delivery.
- Maintain oversight of systems, data, and information within a specified hub-based model.
- Co-ordinate effective data, information-gathering, and reporting processes.
- Liaise with other teams e.g., Child Health, Business Unit, HR, to ensure that effective data and communication processes are in place.
- Support others to understand team performance and their role in creating and using high quality data and information.
- Use of relevant business systems and software packages to generate performance reports for use by commissioners, managers, and team members.
- Co-ordinate relevant workforce activity.
- Oversee local office systems to ensure the smooth functioning of a Hub based model and skill mix team.
Key Responsibilities
Quality
- To provide comprehensive, high quality data, administrative and clerical support to the service.
- To develop an excellent understanding of the importance of the clinical and performance review requirements of the information system and the service.
- To provide the team with expertise and support in using systems to gather and provide meaningful performance information.
- To input and quality check data and information in a timely and accurate manner, using relevant business systems and software packages.
- To prepare and summarise data in preparation for standardised reports.
- To utilise computerised data entry, word processing, spreadsheet, and file maintenance programmes to enter, store and retrieve information as requested and to summarise data for report preparation.
- To work with the Clinical Service Leads and other Quality Support officers to establish and maintain data management and quality assurance systems and processes.
- To comply with the requirements for efficient, timely and secure collation and compilation of statistical information e.g., check data forms for completeness and accuracy.
- To ensure that robust systems for the follow-up of inaccurate and/or missing data are in place.
General Office/Team support
- To manage own workload efficiently and effectively.
- To set up and maintain efficient office systems that support the Clinical Service Lead and that facilitate optimal clinical contact time e.g., sickness monitoring, coordinating annual leave, scheduling, and organising team meetings, local monitoring of mandatory training and safeguarding supervision compliance, local asset registers and management of parking permits, records of management supervision and PDRs.
- To support the efficient running of team meetings e.g., by taking, transcribing, saving and circulating minutes and supporting the development of the meeting agenda.
- To ensure that risks to health and safety are minimised in the office, carry out regular checks and address any issues that are identified.
- To ensure tracking processes are adhered to.
- To work with other Quality Support Officers to source, order and manage the audit trail of various routine and extraordinary resources and equipment e.g., stationery, clinical equipment, leaflets/other printed items, and technical items, in line with local policies and procedures.
- To sort, distribute and where appropriate, deal with correspondence and messages, both verbal and written, to a high standard.
- To ensure that tasks, recalls and referrals are actioned within a timely manner by relevant team members.
- To manage telephone and personal contact from clients and relatives, other staff members and key stakeholders with intelligence, foresight, and sensitivity, strongly respecting the need for confidentiality.
- To work in partnership with other Quality Support Officers, Public Health Development Leads and others, such as Child Health, to facilitate the efficient and effective management and roll-out of key annual programmes of work, such as NCMP.
- To undertake any other duties commensurate with the role as agreed between the line manager and role holder.
Job description
Job responsibilities
Job Purpose
- To work as part of a Hub based model in the children and familys public health service.
- To support the delivery of a high-quality public health service for children, young people, and their families in Nottingham.
- To gather, collate, input and quality check data and information relating to service performance at a hub model level.
- To work with Clinical Service Leads, other Quality Support Officers, and other key services, including Child Health, to produce service performance monitoring reports; and to ensure that reports are accurate and produced in a timely manner.
- To support Clinical Service Leads to analyse data and information to pinpoint and address issues that affect performance and the delivery of a high-quality service.
- To support members of the skill-mix team to use electronic record keeping and activity monitoring systems e.g., SystmOne, effectively and accurately; and to offer training, support and troubleshooting as appropriate.
- To establish and maintain effective local clerical systems, including sickness absence and annual leave monitoring and tracking/diary management.
- To manage local stock management, including equipment calibration.
- To work in partnership with other Quality Support Officers to support Public Health Development Leads to co-ordinate workforce activity to optimise the best use of resources.
Dimensions
The post holder will support the delivery of the Giving Nottingham Children the Best Start in Life contract and will:
- Understand the key service delivery targets and performance indicators.
- Understand how to gather and make best use of highly efficiently and effectively sensitive, complex, confidential data to demonstrate service delivery.
- Maintain oversight of systems, data, and information within a specified hub-based model.
- Co-ordinate effective data, information-gathering, and reporting processes.
- Liaise with other teams e.g., Child Health, Business Unit, HR, to ensure that effective data and communication processes are in place.
- Support others to understand team performance and their role in creating and using high quality data and information.
- Use of relevant business systems and software packages to generate performance reports for use by commissioners, managers, and team members.
- Co-ordinate relevant workforce activity.
- Oversee local office systems to ensure the smooth functioning of a Hub based model and skill mix team.
Key Responsibilities
Quality
- To provide comprehensive, high quality data, administrative and clerical support to the service.
- To develop an excellent understanding of the importance of the clinical and performance review requirements of the information system and the service.
- To provide the team with expertise and support in using systems to gather and provide meaningful performance information.
- To input and quality check data and information in a timely and accurate manner, using relevant business systems and software packages.
- To prepare and summarise data in preparation for standardised reports.
- To utilise computerised data entry, word processing, spreadsheet, and file maintenance programmes to enter, store and retrieve information as requested and to summarise data for report preparation.
- To work with the Clinical Service Leads and other Quality Support officers to establish and maintain data management and quality assurance systems and processes.
- To comply with the requirements for efficient, timely and secure collation and compilation of statistical information e.g., check data forms for completeness and accuracy.
- To ensure that robust systems for the follow-up of inaccurate and/or missing data are in place.
General Office/Team support
- To manage own workload efficiently and effectively.
- To set up and maintain efficient office systems that support the Clinical Service Lead and that facilitate optimal clinical contact time e.g., sickness monitoring, coordinating annual leave, scheduling, and organising team meetings, local monitoring of mandatory training and safeguarding supervision compliance, local asset registers and management of parking permits, records of management supervision and PDRs.
- To support the efficient running of team meetings e.g., by taking, transcribing, saving and circulating minutes and supporting the development of the meeting agenda.
- To ensure that risks to health and safety are minimised in the office, carry out regular checks and address any issues that are identified.
- To ensure tracking processes are adhered to.
- To work with other Quality Support Officers to source, order and manage the audit trail of various routine and extraordinary resources and equipment e.g., stationery, clinical equipment, leaflets/other printed items, and technical items, in line with local policies and procedures.
- To sort, distribute and where appropriate, deal with correspondence and messages, both verbal and written, to a high standard.
- To ensure that tasks, recalls and referrals are actioned within a timely manner by relevant team members.
- To manage telephone and personal contact from clients and relatives, other staff members and key stakeholders with intelligence, foresight, and sensitivity, strongly respecting the need for confidentiality.
- To work in partnership with other Quality Support Officers, Public Health Development Leads and others, such as Child Health, to facilitate the efficient and effective management and roll-out of key annual programmes of work, such as NCMP.
- To undertake any other duties commensurate with the role as agreed between the line manager and role holder.
Person Specification
Experience
Essential
- Experience of working in a busy office environment in a healthcare setting and of developing and managing office systems.
- Experience in extracting data/information from electronic systems and using it to produce reports that demonstrate service performance.
- Experience of clinical data inputting/troubleshooting
Desirable
- Experience of working with confidential client/staff information.
- Experience of working in a primary care Setting.
- Experience of working in childrens Services.
- Use of applications such as SystmOne.
Qualifications
Essential
- Educated to level 4 in a business study or administrative-related subject, or equivalent, or significant previous experience
Desirable
- Minute-taking and minute writing Qualification.
Knowledge and Skills
Essential
- Accurate keyboard skills, including proficiency in using MS Outlook, Word, Excel and PowerPoint and the internet.
- Good standard of written and spoken English.
- Ability to take and write up minutes.
- Well-developed written and verbal communication skills, including report writing skills.
- Effective time management skills and an ability to prioritise workload to meet challenging deadlines and manage a workload with minimal supervision.
- Problem-solving skills.
- Be able to work on own initiative
Desirable
- Awareness of local and national childrens public health agendas
- Ability to create databases and Spreadsheets.
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
Desirable
- Full driving licence and ability to travel between locations.
Person Specification
Experience
Essential
- Experience of working in a busy office environment in a healthcare setting and of developing and managing office systems.
- Experience in extracting data/information from electronic systems and using it to produce reports that demonstrate service performance.
- Experience of clinical data inputting/troubleshooting
Desirable
- Experience of working with confidential client/staff information.
- Experience of working in a primary care Setting.
- Experience of working in childrens Services.
- Use of applications such as SystmOne.
Qualifications
Essential
- Educated to level 4 in a business study or administrative-related subject, or equivalent, or significant previous experience
Desirable
- Minute-taking and minute writing Qualification.
Knowledge and Skills
Essential
- Accurate keyboard skills, including proficiency in using MS Outlook, Word, Excel and PowerPoint and the internet.
- Good standard of written and spoken English.
- Ability to take and write up minutes.
- Well-developed written and verbal communication skills, including report writing skills.
- Effective time management skills and an ability to prioritise workload to meet challenging deadlines and manage a workload with minimal supervision.
- Problem-solving skills.
- Be able to work on own initiative
Desirable
- Awareness of local and national childrens public health agendas
- Ability to create databases and Spreadsheets.
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
Desirable
- Full driving licence and ability to travel between locations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
