Job summary
Do you
want to be part of an exciting team that bridge the gap between the community
and acute setting?
Do you
want to be able to further your knowledge and skills of the acute and community
sector?
Do you
want to be part of an innovative and forward thinking organisation?
If so
then our team is the team you have been looking for.
Nottingham
CityCare are seeking an enthusiastic and dedicated Team Leader with
sound knowledge and experience of working within a Healthcare setting to join our Reablement and Urgent Community Response (UCR)
service working across Nottingham City. We are a
short-term intensive Rehabilitation and Urgent Community Response team. Our
multi-disciplinary team (MDT) comprises of occupational therapists,
physiotherapists, registered general and mental health nurses, a pharmacy
technician, assistant practitioners, rehabilitation support workers (RSWs) and
administrative support.
The aim of
the MDT is to promote independence through rehabilitation and crisis management
with citizens in their own home or within a short-term care setting to prevent
unnecessary hospital admissions and support timely hospital discharges. As Team
Leader, you would be working alongside the MDT and the Team Managers.
The role
includes the delivery of efficient and effective services in line with local,
national and professional agendas and the day to day management and supervision
of your RSW staff.
Main duties of the job
- To ensure the
delivery of an efficient and effective service in line with local, national and
professional agendas and governance.
- The
post holder will have day to day responsibility for the operational management
of the service under the supervision of the Team Manager.
- You will be working closely with Occupational therapists, Physiotherapists and Nurses as well as GPs, District Nurses, and a range of Health and Social Care Professionals.
- The post holder will be responsible for
ensuring the operational effectiveness and adherence to quality standards and
key performance indicators for all external contracts/ internal service level
agreements as well as marketing and ongoing development of the service.
- The
post holder will be responsible for performance managing team members in line
with service objectives and organisational policy.
- The
post holder will also lead on partnership initiatives with Health and Social
Care colleagues and third sector organisations.
- The post holder is responsible for service delivery and the operational management of the Rehabilitation Support Workers (RSWs) within the service.
- An understanding of Health and Social care provision and ability to work closely with partner organisations and other stakeholders is essential.
About us
We are a provider of NHS Community Health Services, CityCare
exists to support the health and wellbeing of all local people, working
alongside other health and care partners to achieve this. We are a value
driven, people business with a passion for excellence. Our vision and social
purpose is to make a difference everyday to the health & wellbeing of our
communities and our values of kindness, respect, trust and honesty lie at the
heart of everything we do, guiding how we work together with partners and each
other to consistently deliver high quality compassionate care. As a social
enterprise we aim to add social value by investing in the future of our local
communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive
workforce. We encourage applications from candidates who identify as disabled,
LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are
currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To ensure the delivery of an efficient and effective service in line
with local, national and professional agendas and governance.
- The
post holder will have day to day responsibility for the operational management
of the service under the supervision of the Team Manager.
- The post holder will be responsible for
ensuring the operational effectiveness and adherence to quality standards and
key performance indicators for all external contracts/ internal service level
agreements as well as marketing and ongoing development of the service.
- The post holder will be responsible for
performance managing team members in line with service objectives and organisational policy.
-
The post holder will also lead on partnership
initiatives with Health and Social Care colleagues and third sector
organisations.
Dimensions
- The post holder will be responsible for
performance managing team members against the service objectives.
- The post holder will be responsible for day
to day service delivery.
-
The post holder will also lead on partnership
initiatives with local councils and other third party organisations.
Key Responsibilities
-
To work alongside the team manager and key stakeholders to plan, develop and
implement an effective service to support the organisational development of
integrated care.
-
To have day to day responsibility
for the safe, effective and efficient delivery of the service and ensure key
stakeholders are kept informed of any issues, problems or concerns in order
that these may be addressed as a priority.
-
Take responsibility for the
overall day to day management of the staff within the At Home Support team ensuring the organisation,
allocation and supervision of work.
-
Recruit new team members as
required in line with CityCare recruitment and selection procedures.
-
Responsible for ensuring all
essential training is completed by staff.
-
Ensure provision of high quality
effective training for the staff.
-
Responsible for ensuring all
appraisals are carried out and objectives set for the service.
-
Effective resource deployment and
efficiency of service to achieve economies of scale and rota management.
-
Continuously working to positively
support team members to develop and sustain effective performance.
-
Ensure that all staff rotas
provide the capacity and capability to deliver the service to satisfy
requirements.
-
Maintain strict confidentiality in
relation to all issues concerned within the service ensuring staff are aware of
their obligations under the FOI, Information Governance and Data Protection Act.
-
To
employ communication skills to negotiate on sensitive and contentious issues
regarding future service delivery, service provision and ways of working, with
sensitivity and diplomacy.
-
Deal with matters raised under the
complaints procedure / protocol and using the procedure / protocol when
answering queries.
-
To ensure that effective business
contingency plans are in place to meet unexpected increases in demand /
emergency situations.
-
To help maintain good budgetary control and identify any
relevant risk to the service.
-
Together with the Team manager and
other stakeholders, review contract deliverables and ensure that the highest
quality service is delivered.
-
To
collate, analyse and provide complex information and/or data to support service
improvement or disseminate to stakeholders, adapting communication styles to
suit the target audience. This information may be drawn from existing data or
may require surveys / audits to be developed and carried out.
-
To
ensure any new policies, systems and processes are in line with national best
practice and adhered to ensuring information is cascaded appropriately to
support knowledge building and service development.
-
Influence,
persuade and negotiate with managers in developing policies, procedures,
systems and practices in relation to the service.
-
Attend meetings with internal
stakeholders to ensure engagement, working with locality managers and team
managers across all CityCare services.
-
Ensure
engagement and liaison with all stakeholders is established and maintained to
support service delivery and to ensure that the service continues to meet the
needs of our customers.
-
Support
the development of information, publicity, awareness raising and marketing
strategies across key stakeholders, including the public and citizens / carers,
and partner agencies.
-
Represent
the urgent care service at meetings as appropriate and take responsibility for
ensuring that decisions, tasks and actions are cascaded / implemented as
appropriate within the service.
-
Effectively
use a range of IT applications to support the operational management of the
service, such as reports, spreadsheets and other documents.
-
Identify
own training through Personal Development Plan (PDP) process with the Team
Manager and maintain own knowledge base through reading, attendance at in-house
and external courses as required.
-
To
effectively manage incidents, health and safety and complaints in line with
CityCare policies and procedures.
-
To undertake any additional
duties as appropriate and delegated by the manager.
Job description
Job responsibilities
Job Purpose
- To ensure the delivery of an efficient and effective service in line
with local, national and professional agendas and governance.
- The
post holder will have day to day responsibility for the operational management
of the service under the supervision of the Team Manager.
- The post holder will be responsible for
ensuring the operational effectiveness and adherence to quality standards and
key performance indicators for all external contracts/ internal service level
agreements as well as marketing and ongoing development of the service.
- The post holder will be responsible for
performance managing team members in line with service objectives and organisational policy.
-
The post holder will also lead on partnership
initiatives with Health and Social Care colleagues and third sector
organisations.
Dimensions
- The post holder will be responsible for
performance managing team members against the service objectives.
- The post holder will be responsible for day
to day service delivery.
-
The post holder will also lead on partnership
initiatives with local councils and other third party organisations.
Key Responsibilities
-
To work alongside the team manager and key stakeholders to plan, develop and
implement an effective service to support the organisational development of
integrated care.
-
To have day to day responsibility
for the safe, effective and efficient delivery of the service and ensure key
stakeholders are kept informed of any issues, problems or concerns in order
that these may be addressed as a priority.
-
Take responsibility for the
overall day to day management of the staff within the At Home Support team ensuring the organisation,
allocation and supervision of work.
-
Recruit new team members as
required in line with CityCare recruitment and selection procedures.
-
Responsible for ensuring all
essential training is completed by staff.
-
Ensure provision of high quality
effective training for the staff.
-
Responsible for ensuring all
appraisals are carried out and objectives set for the service.
-
Effective resource deployment and
efficiency of service to achieve economies of scale and rota management.
-
Continuously working to positively
support team members to develop and sustain effective performance.
-
Ensure that all staff rotas
provide the capacity and capability to deliver the service to satisfy
requirements.
-
Maintain strict confidentiality in
relation to all issues concerned within the service ensuring staff are aware of
their obligations under the FOI, Information Governance and Data Protection Act.
-
To
employ communication skills to negotiate on sensitive and contentious issues
regarding future service delivery, service provision and ways of working, with
sensitivity and diplomacy.
-
Deal with matters raised under the
complaints procedure / protocol and using the procedure / protocol when
answering queries.
-
To ensure that effective business
contingency plans are in place to meet unexpected increases in demand /
emergency situations.
-
To help maintain good budgetary control and identify any
relevant risk to the service.
-
Together with the Team manager and
other stakeholders, review contract deliverables and ensure that the highest
quality service is delivered.
-
To
collate, analyse and provide complex information and/or data to support service
improvement or disseminate to stakeholders, adapting communication styles to
suit the target audience. This information may be drawn from existing data or
may require surveys / audits to be developed and carried out.
-
To
ensure any new policies, systems and processes are in line with national best
practice and adhered to ensuring information is cascaded appropriately to
support knowledge building and service development.
-
Influence,
persuade and negotiate with managers in developing policies, procedures,
systems and practices in relation to the service.
-
Attend meetings with internal
stakeholders to ensure engagement, working with locality managers and team
managers across all CityCare services.
-
Ensure
engagement and liaison with all stakeholders is established and maintained to
support service delivery and to ensure that the service continues to meet the
needs of our customers.
-
Support
the development of information, publicity, awareness raising and marketing
strategies across key stakeholders, including the public and citizens / carers,
and partner agencies.
-
Represent
the urgent care service at meetings as appropriate and take responsibility for
ensuring that decisions, tasks and actions are cascaded / implemented as
appropriate within the service.
-
Effectively
use a range of IT applications to support the operational management of the
service, such as reports, spreadsheets and other documents.
-
Identify
own training through Personal Development Plan (PDP) process with the Team
Manager and maintain own knowledge base through reading, attendance at in-house
and external courses as required.
-
To
effectively manage incidents, health and safety and complaints in line with
CityCare policies and procedures.
-
To undertake any additional
duties as appropriate and delegated by the manager.
Person Specification
Qualifications
Essential
- Relevant Degree OR equivalent level of training OR experience in Health and Social Care
- ECDL or equivalent level of IT training and / or experience
Desirable
- Post graduate education MBA
Knowledge and skills
Essential
- Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
- Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
- Knowledge and understanding of information governance and management of data
- Ability to collate information, progress actions and undertake performance monitoring and reporting as required
- Analytical skills and the ability to interpret complex data, information and research findings
- Excellent organisational skills using systematic, thorough and logical approaches
- Ability to manage multiple and competing demands, work autonomously, and deliver on agreed objectives and targets accurately within tight deadlines
- Ability to effectively manage staff, providing support, guidance and mentoring
- Strong negotiation and influencing skills
- Ability to manage change effectively
- Strong delegation skills
- Ability to use initiative
Special requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- The ability to travel between locations
Desirable
- Full driving licence (access to a vehicle with business insurance in order to meet requirements for reimbursement of expenses)
Experience
Essential
- Experience of working in a health or social care setting
- Experience of engaging peers and managers i.e. through strong communication and negotiation skills
- Experience of, and ability to use, a range of IT packages
- Experience of managing staff
- Experience of multi-agency working
- Information management
- Audit/Standard setting
- Performance management
- Successful conflict resolution
- Risk assessment and management
Desirable
- Leadership/people management experience
- Practical experience of project management
- Knowledge of using SystmOne
- Health Community experience
Person Specification
Qualifications
Essential
- Relevant Degree OR equivalent level of training OR experience in Health and Social Care
- ECDL or equivalent level of IT training and / or experience
Desirable
- Post graduate education MBA
Knowledge and skills
Essential
- Ability to communicate in a variety of ways with a variety of different audiences, including verbal, written and presentation skills, adapting communication styles to suit
- Effective interpersonal skills and the ability to build and maintain effective working relationships with a variety of different audiences
- Knowledge and understanding of information governance and management of data
- Ability to collate information, progress actions and undertake performance monitoring and reporting as required
- Analytical skills and the ability to interpret complex data, information and research findings
- Excellent organisational skills using systematic, thorough and logical approaches
- Ability to manage multiple and competing demands, work autonomously, and deliver on agreed objectives and targets accurately within tight deadlines
- Ability to effectively manage staff, providing support, guidance and mentoring
- Strong negotiation and influencing skills
- Ability to manage change effectively
- Strong delegation skills
- Ability to use initiative
Special requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service
- The ability to travel between locations
Desirable
- Full driving licence (access to a vehicle with business insurance in order to meet requirements for reimbursement of expenses)
Experience
Essential
- Experience of working in a health or social care setting
- Experience of engaging peers and managers i.e. through strong communication and negotiation skills
- Experience of, and ability to use, a range of IT packages
- Experience of managing staff
- Experience of multi-agency working
- Information management
- Audit/Standard setting
- Performance management
- Successful conflict resolution
- Risk assessment and management
Desirable
- Leadership/people management experience
- Practical experience of project management
- Knowledge of using SystmOne
- Health Community experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
