Job summary
An exciting new opportunity has arisen within CityCares
Reablement services.
We are looking to employ a Band 5 Reablement Support
Supervisor.
This role will be part of the existing Reablement At Home Support
team and will enhance the leadership by offering on the job support to our
amazing Rehabilitation Support Workers.
This service provides short term therapy to promote independence to
enable people to remain at home or return home at the earliest opportunity.
The
role will include supervision, support with training including Holistic Worker
competencies, quality of care and patient flow.
We are looking to recruit an individual with a minimum of 2 years
experience in Health and Social Care and who has achieved a relevant level 4
qualification or above.
If you would
like to discuss, please contact Emma Lee Team Manager on 07795590540.
Main duties of the job
- Support management in line managing RSWs.
- Support management in making sure RSWs are up to date with training
- To ensure RSWs have a robust induction and competency training.
- Identify any further training needs for Integrated Reablement At Home Support Team
- Supervising RSWs and feeding back to management.
- Supporting management in data quality and notes auditing
- Attending daily MDTs and being the link person between clinicians and RSWs.
- Carrying out face to face patient visits according to service needs.
- To act as a positive role model at all times contributing to the smooth running of services and to the overall benefit of patients and their carers and the good reputation of the Nottingham CityCare.
- To maintain a focus on continuity of care and the patient experience at all times.
About us
We are a
provider of NHS Community Health Services, CityCare exists to support the
health and wellbeing of all local people, working alongside other health and
care partners to achieve this. We are a value driven, people business with a
passion for excellence. Our vision and social purpose is to make a difference
everyday to the health & wellbeing of our communities and our values of
kindness, respect, trust and honesty lie at the heart of everything we do,
guiding how we work together with partners and each other to consistently
deliver high quality compassionate care. As a social enterprise we aim to add
social value by investing in the future of our local communities and helping to
make a difference in peoples lives.
CityCare value
the benefits of a diverse and inclusive workforce. We encourage applications
from candidates who identify as disabled, LGBT+ or from a Black, Asian or
Minority Ethnic (BAME) background, as they are currently under-represented
within our organisation.
We are proud to be a forces-friendly
organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and
military spouses/partners. We value the unique skills and contributions you
bring.
CityCare is an
equal opportunities employer. We are positive about employing people with
disabilities. If you require your application in a different format please
contact People Services on 0115 8839418. CityCare is committed to the
protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To work effectively as part of a team to lead and supervise Rehabilitation Support Workers (RSW).
- The postholder will line manage junior members of staff, including reporting sickness, completing appraisals and supervision and discussing with their supervisor any performance management issues.
- The post holder will also be expected to complete clinical duties face to face with patients, to include completing initial assessments, personal care calls and rehab visits.
- Support with reporting and audits within the service as required.
- Support the management with ensuring the RSW training and competencies are up to date.
- Taking active role in daily MDT and becoming the link between the RSW team and the clinical team.
- To work with registered therapists regarding patient care and take on case management duties to ensure patients rehabilitation goals are being completed and patients being discharged in a timely manner.
- Monitor and ensure all predicted discharge dates are up-to-date and patients are discharged appropriately. Supporting the clinical team in completing referrals to social services and reviewing predicted discharge dates.
- To ensure that the patient experience is to a high standard in line with CityCare values.
- Develop protocols for own work and propose policy or service changes in own area.
- To play a key role in the development of an innovative service providing excellent discharge practices. Providing training and support around discharge excellence.
- Liaise with all members of multidisciplinary teams to ensure effective multidirectional communication in order to deliver a high quality service to the patient and their relatives.
- To challenge decisions appropriately to ensure the best outcome is achieved for the Patient.
- Act as a liaison point with the clinicians to ensure escalation of issues that affect service delivery. The focal point of contact for up to date information in relation to discharge communication, particularly for patients and carers, providing good quality up-to-date relevant discharge information.
Dimensions
- Location of work i.e. different bases and community settings which may include clients own home, residential or nursing homes or hospital.
- Caseload management
- Training responsibilities
- Supervision, education, or management
Key Responsibilities
- Support management in line managing RSWs.
- Support management in making sure RSWs are up to date with training
- To ensure RSWs have a robust induction and competency training.
- Identify any further training needs for Integrated Reablement At Home Support Team
- Identify any further training needs for Integrated Reablement At Home Support Team
- Supervising RSWs and feeding back to management.
- Supporting management in data quality and notes auditing
- Attending daily MDTs and being the link person between clinicians and RSWs.
- Carrying out face to face patient visits according to service needs.
- To act as a positive role model at all times contributing to the smooth running of services and to the overall benefit of patients and their carers and the good reputation of the Nottingham CityCare.
- To maintain a focus on continuity of care and the patient experience at all times.
Communications & Relationships
Internal
- To receive complex information regarding patients, and their care pathways.
- To train and regularly supervise Rehabilitation Support Workers and students. This will include the use of supervision documentation and acting as a mentor.
- To participate in the development of good practice for discharge excellence within CityCare.
- To attend team meetings and meetings with other agencies as required.
- To work with other members of the Multidisciplinary team across the community team
External
- To participate in representing CityCare and service area externally when required.
Job description
Job responsibilities
Job Purpose
- To work effectively as part of a team to lead and supervise Rehabilitation Support Workers (RSW).
- The postholder will line manage junior members of staff, including reporting sickness, completing appraisals and supervision and discussing with their supervisor any performance management issues.
- The post holder will also be expected to complete clinical duties face to face with patients, to include completing initial assessments, personal care calls and rehab visits.
- Support with reporting and audits within the service as required.
- Support the management with ensuring the RSW training and competencies are up to date.
- Taking active role in daily MDT and becoming the link between the RSW team and the clinical team.
- To work with registered therapists regarding patient care and take on case management duties to ensure patients rehabilitation goals are being completed and patients being discharged in a timely manner.
- Monitor and ensure all predicted discharge dates are up-to-date and patients are discharged appropriately. Supporting the clinical team in completing referrals to social services and reviewing predicted discharge dates.
- To ensure that the patient experience is to a high standard in line with CityCare values.
- Develop protocols for own work and propose policy or service changes in own area.
- To play a key role in the development of an innovative service providing excellent discharge practices. Providing training and support around discharge excellence.
- Liaise with all members of multidisciplinary teams to ensure effective multidirectional communication in order to deliver a high quality service to the patient and their relatives.
- To challenge decisions appropriately to ensure the best outcome is achieved for the Patient.
- Act as a liaison point with the clinicians to ensure escalation of issues that affect service delivery. The focal point of contact for up to date information in relation to discharge communication, particularly for patients and carers, providing good quality up-to-date relevant discharge information.
Dimensions
- Location of work i.e. different bases and community settings which may include clients own home, residential or nursing homes or hospital.
- Caseload management
- Training responsibilities
- Supervision, education, or management
Key Responsibilities
- Support management in line managing RSWs.
- Support management in making sure RSWs are up to date with training
- To ensure RSWs have a robust induction and competency training.
- Identify any further training needs for Integrated Reablement At Home Support Team
- Identify any further training needs for Integrated Reablement At Home Support Team
- Supervising RSWs and feeding back to management.
- Supporting management in data quality and notes auditing
- Attending daily MDTs and being the link person between clinicians and RSWs.
- Carrying out face to face patient visits according to service needs.
- To act as a positive role model at all times contributing to the smooth running of services and to the overall benefit of patients and their carers and the good reputation of the Nottingham CityCare.
- To maintain a focus on continuity of care and the patient experience at all times.
Communications & Relationships
Internal
- To receive complex information regarding patients, and their care pathways.
- To train and regularly supervise Rehabilitation Support Workers and students. This will include the use of supervision documentation and acting as a mentor.
- To participate in the development of good practice for discharge excellence within CityCare.
- To attend team meetings and meetings with other agencies as required.
- To work with other members of the Multidisciplinary team across the community team
External
- To participate in representing CityCare and service area externally when required.
Person Specification
Special Criteria
Essential
- Able to demonstrate professional leadership qualities
- Ability to achieve effective outcomes from challenging situations
- Ability to motivate and support peers and other professionals
- Able to provide care to the patients in the service and respond to any patient emergencies
- Able to act as a role model
- Ability to travel
- Willing to undertake further education, training and development relevant to the post
- Flexible approach to work
Qualifications
Essential
- Level 4 or above qualification in relevant subject such as a Diploma, Higher National Certificate or a vocational qualification
- Commitment and ability to undertake level 5 qualification in next 12 months
- Grade A-C GCSE English and maths or equivalent (ie functional skills)
- Understanding of a range of procedures / practices many of which will be non-routine
- Higher level knowledge of IT systems ie Microsoft Office, Word, Outlook, Powerpoint, Excel
- Training in areas relevant to setting, such as dementia care, rehabilitation.
Desirable
- Care certificate
- Level 5 qualification
Knowledge and skills
Essential
- Ability to prioritise own workload and that of others
- Time and organisational management
- Analytical and evaluation skills
- Effective communication skills
- High level problem solving skills
- Ability to establish rapport and engage different services and multidisciplinary colleagues
- Intermediate level of theoretical knowledge
- Knowledge of different Health Care Professions and their boundaries
- Ability to build effective working relationships
- Ability to motivate and engage self and others
- Knowledge of discharge planning and / or therapy experience
Desirable
- Knowledge of external agencies, including statutory, voluntary
- Understanding of the Discharge to Assess principles
Experience
Essential
- Minimum 2 years experience of working as an AHP Support Worker / Assistant Practitioner or qualified Clinician
- Experience of working with Adults in a Health and Social Care setting
- An understanding of promoting independence
- Project / team work
- Being an autonomous worker
Desirable
- Experience of working in a community setting
- Experience of building relationships with external agencies
- Experience of supervising others
Person Specification
Special Criteria
Essential
- Able to demonstrate professional leadership qualities
- Ability to achieve effective outcomes from challenging situations
- Ability to motivate and support peers and other professionals
- Able to provide care to the patients in the service and respond to any patient emergencies
- Able to act as a role model
- Ability to travel
- Willing to undertake further education, training and development relevant to the post
- Flexible approach to work
Qualifications
Essential
- Level 4 or above qualification in relevant subject such as a Diploma, Higher National Certificate or a vocational qualification
- Commitment and ability to undertake level 5 qualification in next 12 months
- Grade A-C GCSE English and maths or equivalent (ie functional skills)
- Understanding of a range of procedures / practices many of which will be non-routine
- Higher level knowledge of IT systems ie Microsoft Office, Word, Outlook, Powerpoint, Excel
- Training in areas relevant to setting, such as dementia care, rehabilitation.
Desirable
- Care certificate
- Level 5 qualification
Knowledge and skills
Essential
- Ability to prioritise own workload and that of others
- Time and organisational management
- Analytical and evaluation skills
- Effective communication skills
- High level problem solving skills
- Ability to establish rapport and engage different services and multidisciplinary colleagues
- Intermediate level of theoretical knowledge
- Knowledge of different Health Care Professions and their boundaries
- Ability to build effective working relationships
- Ability to motivate and engage self and others
- Knowledge of discharge planning and / or therapy experience
Desirable
- Knowledge of external agencies, including statutory, voluntary
- Understanding of the Discharge to Assess principles
Experience
Essential
- Minimum 2 years experience of working as an AHP Support Worker / Assistant Practitioner or qualified Clinician
- Experience of working with Adults in a Health and Social Care setting
- An understanding of promoting independence
- Project / team work
- Being an autonomous worker
Desirable
- Experience of working in a community setting
- Experience of building relationships with external agencies
- Experience of supervising others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
