Head of Clinical Services

Job description

Job responsibilities

Job Purpose

The post-holder is vital for ensuring the local delivery of integrated Reablement and Urgent Community Response services and is pivotal in driving change and supporting teams through continued transformation.

To be responsible for delivery of community services based on the Discharge to Assess model.

To provide a person centred service through partnership working with professional leads and managers and through effective liaison with ICB Commissioners, Acutes, Local Authorities and other statutory and voluntary sector services.

To be responsible for the delivery of Integrated Reablement and Urgent Community Response services.

To strategically lead on service development to meet the needs of the local populations through the Joint Strategic Needs Assessment and Service Specifications (SLA) and key national policies.

The post holder will also be responsible for implementing robust systems to ensure continuous improvements in performance and quality. This will include sound financial management including value for money, governance and workforce management based on best available evidence

The post holder will be expected to perform any duties required by CityCare commensurate with grade of post and also deputising for the Assistant Director.

Dimensions

Staff: A range of staff and professional groups, both registered and non-registered.

Area: Citywide

Budget - To manage budget for identified service specifications

Key Responsibilities

Management Responsibilities

To operationally manage multi-disciplinary services including recruitment, appraisal, managing sickness absence, personal and professional development and supervision.

To manage and support staff through transformation using established change management processes/techniques.

To be responsible for the delivery of seamless integrated health and social care services for adults.

To be responsible for service development and the development of an integrated approach to care with primary, secondary and social care, third and private sector agencies.

To be responsible for the management of team budgets, for both pay and non-pay.

To take the lead role in disciplinary and grievance issues including undertaking the role of investigating officer and panel member.

To contribute to the delivery of the strategic and operational Business Plans, to ensure delivery of key targets in relation to service performance, integrated governance, workforce planning, partnership development and financial sustainability.

To establish and manage effective systems, processes and reporting mechanisms to enable devolution of control and accountability including budgets, performance information, bench-marking and local service delivery targets.

The post holder with the Assistant Directors will work to achieve the outcomes stipulated in Service Level Agreements (SLA) and report regularly on performance to the Assistant Directors and wider organisation as required.

To lead and manage the development of bids in response to tender opportunities in conjunction with the business unit.

To represent CityCare professionally and positively at all times, with staff, local partners, citizens and carers, using diplomacy and tact when issues are contentious.

To lead, maintain effective professional high-level communication with colleagues, Unions, citizens and families

To ensure full engagement of stakeholders in planning and delivering services.

Responsible for ensuring Equality Impact Assessments are undertaken as part of service re-design or change process.

To undertake population-centric workforce planning based on the needs of the service and to manage the allocation of the workforce with regard to operational, financial and clinical management.

To regularly chair meetings with multi-professionals and representatives of other organisations.

To deputise for Assistant Directors or represent other colleagues as required.

To be highly visible to all staff, citizens and carers to be able to respond to requests for specialist assistance, advice and support, particularly concerning provision of care.

To ensure that all staff have an annual appraisal with a competency framework and a personal development plan, and continuous professional development.

To manage the development of services to meet the needs of local people.

To develop an integrated health and social care approach to care through the development of multi-disciplinary working supported by professional leadership.

To work in partnership with stakeholders to develop integrated approaches to care.

To lead service area redesign promoting the development of practice in line with national policies, evidence base and best practice.

To lead and manage identified projects within a service area.

To facilitate staff involvement ensuring commitment and ownership are maximised and staff have the opportunity, where possible, to influence service provision.

To contribute to the governance structure and objectives and to establish clear and effective mechanisms to ensure ownership of governance at all levels throughout the service area.

To investigate and resolve complaints within current policy and procedure.

To ensure full compliance of all staff with the service with key mechanisms to support the clinical delivery and safety of services including Single Assessment Process, Common Assessment Framework, Safeguarding, Records Management, Health and Social Care data entry, incident reporting, Serious Incident Review and complaints.

To be responsible for the delivery of Health and Safety responsibilities as required by statute, regulation, legal obligation and the Organisations policies within the service area.

To ensure staff compliance with legal and statutory duties related to Mental Health Act, Mental Capacity Act, Police and Criminal Evidence Act.

To ensure the services comply with Emergency Planning and Business Continuity.

Comply with and implement standards of infection control and precautions at all times, to minimise the spread of micro-organisms and communicable diseases to citizens, staff and surrounding communities.

To ensure that services are delivered to the highest standard within the Standards for Better Health framework

Person Specification

Special Requirements

Essential

• All appointments are subject to satisfactory occupational health clearance.
• Ability to be flexible over hours worked within contracted hours to meet the needs of the service
• Full driving licence and the ability to travel between locations.

Experience

Essential

• Knowledge and experience of managing at a senior level in Health and/or Social Care and community Services/ secondary care
• Knowledge and experience of communicating, developing and maintaining partnerships with external agencies, professional leads and staff.
• Ability to manage individuals and services in a complex and changing environment
• Knowledge and experience for effective financial systems
• Control and management of budgets
• Knowledge and experience of high level analytical and innovative problems solving skills
• An understanding of multidisciplinary team working, recognising professional boundaries

Skills & Attributes

Essential

• IT skills.
• Project management skills.
• Excellent communication skills including influencing and negotiation.
• Knowledge and experience of developing staff using proven people management skills.
• Knowledge and experience of transformational change management.
• To have experience and knowledge and can demonstrate advanced negotiation, motivational, explanation and reassurance skills across a range of management issues.
• Excellent communication skills including influencing and negotiation.
• Knowledge and experience of developing staff using proven people management skills.
• Knowledge and experience of transformational change management.
• To have experience and knowledge and can demonstrate advanced negotiation, motivational, explanation and reassurance skills across a range of management issues

Qualifications

Essential

• Health/social care/leadership qualification or equivalent experience to Masters level

Desirable

• Diploma level Postgraduate specialist training, management qualification or equivalent and experience.
• Project management qualification of equivalent experience
• Masters Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Nottingham CityCare Partnership CIC

Address

Aspect Court, Aspect Business Park

26 Bennerley Road

Bulwell

Nottinghamshire

NG6 8WR

Employer's website

https://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)