Job summary
An exciting opportunity has arisen for a Band 4 Care navigator to join Nottingham CityCares Post Covid service. This post is part time (18.5 hours), fixed term until March/25, the service hours are Monday- Friday, 8.00- 16.00 and we can offer flexible working.
The Post Covid service provides essential care and support to those who have ongoing and long-term effects as a direct impact of suffering with COVID-19. The Service aims to be a proactive, forward thinking, and dynamic service which provides evidence-based assessment and follow up for individuals requiring on going long covid support and management in the community. The team are based at Aspect House but can work across a variety of settings in Nottingham city.
We are looking for an enthusiastic, motivated, and conscientious team member who is willing to learn and work within a supportive and growing community Service.
For further information please do not hesitate contact Kate Warman Clinical Service Manager on 07825906723 or email k.warman@nhs.net
Main duties of the job
The post holder will work within the Post Covid service being a point of contact for patients and clinicians to help provide seamless care.
Please see the full Job Description and Person Specification for full details.
About us
We are a provider of NHS Community Health Services, CityCare
exists to support the health and wellbeing of all local people, working
alongside other health and care partners to achieve this. We are a value
driven, people business with a passion for excellence. Our vision and social
purpose is to make a difference everyday to the health & wellbeing of our
communities and our values of kindness, respect, trust and honesty lie at the
heart of everything we do, guiding how we work together with partners and each
other to consistently deliver high quality compassionate care. As a social
enterprise we aim to add social value by investing in the future of our local
communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive
workforce. We encourage applications from candidates who identify as disabled,
LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are
currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive
about employing people with disabilities. If you require your application in a
different format please contact Human Resources on 0115 8839418. CityCare is
committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- As part of the Integrated Care system (ICS), City Care is seeking to recruit a Post Covid Care Navigator who will play a crucial role in establishing integrated health and social care across the City.
- To be an integral part of the delivery of Multi-Disciplinary Team (MDT) meetings and MDT working.
Dimensions
- The post holder will work within the Post Covid service being a point of contact for patients and clinicians to help provide seamless care.
- The post holder will organise Post Covid MDTs as well as linking in the right professional into the wider MDT meetings.
- The post holder will provide co-ordination, administrative and data management support to members of multi-disciplinary team within the Post covid service to improve joint working practices leading to more effective patient care.
- The post holder will work collaboratively with Nottingham Health & Care Point.
Key Responsibilities
- To receive referral information from members of the multi-Disciplinary team, coordinating the appropriate response based on clinical / presenting need within the agreed pathways to the most appropriate service/s.
- To make judgments regarding referrals, using triage protocols to ensure patients are seen by the most appropriate team / service at the right time to meet their needs. Whilst recognizing the need to involve, or seek advice from, more experienced colleagues as necessary for clinical decision making.
- To be responsible for the co-ordination and to liaise with all relevant statutory and voluntary sector services including the local authority responsible for the patients care to arrange the necessary support.
- Be responsible for arranging, attending, and minuting (MDT) meeting and compiling agendas and undertaking associated administrative work and initiating referrals within agreed format / process where appropriate following the discussions. All cases on the list will be reviewed and decisions logged. This will include the weekly MDT with secondary care and Primary care.
Data management
- To maintain accurate records of referrals ready to provide data to the wider groups and services.
- To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the MDT team and providing information to any member of the neighbourhood team to ease processes and communication in agreement with data protection protocol.
- To be responsible for recording, reporting, and producing evaluation reports. To receive, breakdown and co-ordinate data and produce spread sheets for analysis (which shall include identification of referral trends and geographical spread of referrals and interventions to support the delivery of care within the service).
- To record patient interventions on relevant electronic database systems (for example SystmOne) and contribute to report generation, analysis, and production.
General
- To be Patient focused when representing the Post Covid service and ensuring that the reception people are given is supportive, welcoming, and helpful.
- To work within the relevant legal frameworks and understand the Data Protection Act and how this is related to the management of confidential information in accordance with health and social care policy.
- To plan work using own initiative, whilst being able to work as a valuable member of a team.
- Assist in the orientation and induction of new starters for the service explaining the Care Navigator role.
- To have excellent IT skills, to include Microsoft Office, Outlook, and Excel.
- To undertake general office duties to support the role.
- To undertake any additional duties as appropriate and delegated by the clinical service manager.
Job description
Job responsibilities
Job Purpose
- As part of the Integrated Care system (ICS), City Care is seeking to recruit a Post Covid Care Navigator who will play a crucial role in establishing integrated health and social care across the City.
- To be an integral part of the delivery of Multi-Disciplinary Team (MDT) meetings and MDT working.
Dimensions
- The post holder will work within the Post Covid service being a point of contact for patients and clinicians to help provide seamless care.
- The post holder will organise Post Covid MDTs as well as linking in the right professional into the wider MDT meetings.
- The post holder will provide co-ordination, administrative and data management support to members of multi-disciplinary team within the Post covid service to improve joint working practices leading to more effective patient care.
- The post holder will work collaboratively with Nottingham Health & Care Point.
Key Responsibilities
- To receive referral information from members of the multi-Disciplinary team, coordinating the appropriate response based on clinical / presenting need within the agreed pathways to the most appropriate service/s.
- To make judgments regarding referrals, using triage protocols to ensure patients are seen by the most appropriate team / service at the right time to meet their needs. Whilst recognizing the need to involve, or seek advice from, more experienced colleagues as necessary for clinical decision making.
- To be responsible for the co-ordination and to liaise with all relevant statutory and voluntary sector services including the local authority responsible for the patients care to arrange the necessary support.
- Be responsible for arranging, attending, and minuting (MDT) meeting and compiling agendas and undertaking associated administrative work and initiating referrals within agreed format / process where appropriate following the discussions. All cases on the list will be reviewed and decisions logged. This will include the weekly MDT with secondary care and Primary care.
Data management
- To maintain accurate records of referrals ready to provide data to the wider groups and services.
- To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the MDT team and providing information to any member of the neighbourhood team to ease processes and communication in agreement with data protection protocol.
- To be responsible for recording, reporting, and producing evaluation reports. To receive, breakdown and co-ordinate data and produce spread sheets for analysis (which shall include identification of referral trends and geographical spread of referrals and interventions to support the delivery of care within the service).
- To record patient interventions on relevant electronic database systems (for example SystmOne) and contribute to report generation, analysis, and production.
General
- To be Patient focused when representing the Post Covid service and ensuring that the reception people are given is supportive, welcoming, and helpful.
- To work within the relevant legal frameworks and understand the Data Protection Act and how this is related to the management of confidential information in accordance with health and social care policy.
- To plan work using own initiative, whilst being able to work as a valuable member of a team.
- Assist in the orientation and induction of new starters for the service explaining the Care Navigator role.
- To have excellent IT skills, to include Microsoft Office, Outlook, and Excel.
- To undertake general office duties to support the role.
- To undertake any additional duties as appropriate and delegated by the clinical service manager.
Person Specification
Knowledge and skills
Essential
- Ability to prioritise, organise and delegate workload to meet deadlines.
- Excellent communication and listening skills.
- Ability to plan and organise own and teams workload.
- Be flexible in the management / involvement of development and change.
Desirable
- Leadership & Development qualities
Qualifications
Essential
- Excellent working knowledge of Microsoft Office software
- Experience in an admin/ healthcare/customer service environment.
Desirable
- Degree level education
- Working knowledge of Excel and the management of data bases
Experience
Essential
- Experience of dealing with sensitive/confidential information
- Experience in an admin/ healthcare/customer service environment.
Desirable
- Experience of working within Multidisciplinary teams
- Working knowledge of Excel and the management of data bases
- Working knowledge of SystmOne
Person Specification
Knowledge and skills
Essential
- Ability to prioritise, organise and delegate workload to meet deadlines.
- Excellent communication and listening skills.
- Ability to plan and organise own and teams workload.
- Be flexible in the management / involvement of development and change.
Desirable
- Leadership & Development qualities
Qualifications
Essential
- Excellent working knowledge of Microsoft Office software
- Experience in an admin/ healthcare/customer service environment.
Desirable
- Degree level education
- Working knowledge of Excel and the management of data bases
Experience
Essential
- Experience of dealing with sensitive/confidential information
- Experience in an admin/ healthcare/customer service environment.
Desirable
- Experience of working within Multidisciplinary teams
- Working knowledge of Excel and the management of data bases
- Working knowledge of SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
