Job summary
The Bladder and Bowel Service is a dynamic and developing facility where an enthusiastic team of specialist nurses provide education, advice, support and clinical care for patients across and health and social care settings within Nottingham City.
We are looking for an experienced, passionate, motivated and conscientious person to join this established team of nurses and administrators.
The hours of work will be 37.5 hours over 5 days (Monday Friday 8.30am - 4.30pm excluding weekends and bank holidays).
For further information please call Elaine Belshaw, Clinical Services Manager elaine.belshaw1@nhs.net (Mob 07815 700669)
Main duties of the job
You will be working to support the Bladder and Bowel Specialist nurses with comprehensive administrative tasks and be a main point of contact and coordination for the clinicians and patients using the service; an excellent telephone manner is essential. In addition, you will have responsibility for coordinating prescriptions for continence products and arranging appointments for patients.
You will need to demonstrate excellent interpersonal and communication skills. This is a busy service, and you must be able to prioritise tasks and manage time effectively; you must also be able to work flexibly within the team ensuring cover during the service hours. Experience of using Systm One would be beneficial.
Confidence in managing own workload in a timely and effective way, whilst dealing with patients / carers in a caring and professional manner is essential.
About us
We are a
provider of NHS Community Health Services, CityCare exists to support the
health and wellbeing of all local people, working alongside other health and
care partners to achieve this. We are a value driven, people business with a
passion for excellence. Our vision and social purpose is to make a difference
everyday to the health & wellbeing of our communities and our values of
kindness, respect, trust and honesty lie at the heart of everything we do,
guiding how we work together with partners and each other to consistently
deliver high quality compassionate care. As a social enterprise we aim to add
social value by investing in the future of our local communities and helping to
make a difference in peoples lives.
CityCare value
the benefits of a diverse and inclusive workforce. We encourage applications
from candidates who identify as disabled, LGBT+ or from a Black, Asian or
Minority Ethnic (BAME) background, as they are currently under-represented
within our organisation.
We are proud to be a forces-friendly
organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and
military spouses/partners. We value the unique skills and contributions you
bring.
CityCare is an
equal opportunities employer. We are positive about employing people with
disabilities. If you require your application in a different format please
contact People Services on 0115 8839418. CityCare is committed to the
protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To provide clerical/ administrative support for the day-to-day administration for continence service within Adult Services.
- Work effectively as part of a busy administration team.
Dimensions
- Ensure team are aware of own role and any latest information for cover arrangements or support.
- To actively participate in CityCare mandatory training and team specific training.
Key Responsibilities
- To provide full clerical/ administrative support to the Bladder and Bowel Specialist Serviceon a day-to-day basis,
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word-processed documents to a high standard and knowledge of Microsoft Access and Excel for developing in house databases / spreadsheets and Outlook for diary management / e-mails,
- To have accurate keyboard skills and diligence when using SystmOne,
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding. To record telephone messages in writing and act promptly if urgent responses are needed,
- To accurately collate and input data and produce statistics as and when required
- To maintain diaries, make appointments, arrange meetings etc. as and when required
- To take minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes,
- To undertake general office procedures including photocopying, filing and the distribution of mail,
- To implement and update office systems/procedures as required, in collaboration with the team,
- To provide full administration support for the recruitment process being the vital link between Team Managers, Candidates and HR,
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service,
- To accurately record and maintain systems for staff sickness, absence, and annual leave,
- To order stock and non-stock equipment via the on-line systems and to maintain stock levels of stationary
- To be client-driven on behalf of the service and ensure that the reception people are given is welcoming and helpful,
- To maintain strict confidentiality in all aspects of work in line with policies and the Data Protection Act,
- To plan / organise work using own initiative within set departmental parameters,
- To undertake any additional duties as appropriate and delegated by the Admin Team Manager and deputy and Service Team Managers.
Job description
Job responsibilities
Job Purpose
- To provide clerical/ administrative support for the day-to-day administration for continence service within Adult Services.
- Work effectively as part of a busy administration team.
Dimensions
- Ensure team are aware of own role and any latest information for cover arrangements or support.
- To actively participate in CityCare mandatory training and team specific training.
Key Responsibilities
- To provide full clerical/ administrative support to the Bladder and Bowel Specialist Serviceon a day-to-day basis,
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word-processed documents to a high standard and knowledge of Microsoft Access and Excel for developing in house databases / spreadsheets and Outlook for diary management / e-mails,
- To have accurate keyboard skills and diligence when using SystmOne,
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding. To record telephone messages in writing and act promptly if urgent responses are needed,
- To accurately collate and input data and produce statistics as and when required
- To maintain diaries, make appointments, arrange meetings etc. as and when required
- To take minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes,
- To undertake general office procedures including photocopying, filing and the distribution of mail,
- To implement and update office systems/procedures as required, in collaboration with the team,
- To provide full administration support for the recruitment process being the vital link between Team Managers, Candidates and HR,
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service,
- To accurately record and maintain systems for staff sickness, absence, and annual leave,
- To order stock and non-stock equipment via the on-line systems and to maintain stock levels of stationary
- To be client-driven on behalf of the service and ensure that the reception people are given is welcoming and helpful,
- To maintain strict confidentiality in all aspects of work in line with policies and the Data Protection Act,
- To plan / organise work using own initiative within set departmental parameters,
- To undertake any additional duties as appropriate and delegated by the Admin Team Manager and deputy and Service Team Managers.
Person Specification
Knowledge and skills
Essential
- Understanding of confidentiality/ Data Protection,
- Excellent communication skills both written and verbal,
- Minute taking skills,
- Ability to prioritise workload and manage time effectively, demonstrating excellent organisational skills,
- Ability to work effectively & reliably as part of a team,
- Ability to use initiative, problem solving and decision-making skills,
- Adaptable to change within the workplace,
- Demonstrates a positive and can do attitude with a willingness to learn & develop.
Experience
Essential
- Proven administrative experience,
- Experience of dealing with sensitive/ confidential information,
- Excellent communication skills and customer service experience with a variety of people,
- Experience in managing own workload to meet deadlines where appropriate.
Qualifications
Essential
- Good working knowledge of Microsoft Office to include Outlook/ Word, Access and Excel.
- Experience of effectively using Systm One.
Desirable
- ECDL/MOST qualification.
- Customer Service Skills.
Knowledge and skills
Essential
- Understanding of confidentiality/ Data Protection,
- Excellent communication skills both written and verbal,
- Minute taking skills,
- Ability to prioritise workload and manage time effectively, demonstrating excellent organisational skills,
- Ability to work effectively & reliably as part of a team,
- Ability to use initiative, problem solving and decision-making skills,
- Adaptable to change within the workplace,
- Demonstrates a positive and can do attitude with a willingness to learn & develop.
Person Specification
Knowledge and skills
Essential
- Understanding of confidentiality/ Data Protection,
- Excellent communication skills both written and verbal,
- Minute taking skills,
- Ability to prioritise workload and manage time effectively, demonstrating excellent organisational skills,
- Ability to work effectively & reliably as part of a team,
- Ability to use initiative, problem solving and decision-making skills,
- Adaptable to change within the workplace,
- Demonstrates a positive and can do attitude with a willingness to learn & develop.
Experience
Essential
- Proven administrative experience,
- Experience of dealing with sensitive/ confidential information,
- Excellent communication skills and customer service experience with a variety of people,
- Experience in managing own workload to meet deadlines where appropriate.
Qualifications
Essential
- Good working knowledge of Microsoft Office to include Outlook/ Word, Access and Excel.
- Experience of effectively using Systm One.
Desirable
- ECDL/MOST qualification.
- Customer Service Skills.
Knowledge and skills
Essential
- Understanding of confidentiality/ Data Protection,
- Excellent communication skills both written and verbal,
- Minute taking skills,
- Ability to prioritise workload and manage time effectively, demonstrating excellent organisational skills,
- Ability to work effectively & reliably as part of a team,
- Ability to use initiative, problem solving and decision-making skills,
- Adaptable to change within the workplace,
- Demonstrates a positive and can do attitude with a willingness to learn & develop.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
