Job summary
The Community Supportive and
Palliative Team are looking to recruit a part-time administrator working 15
hours per week over 2 days on an alternate weekly pattern.
The established team provides
education, advice, support and clinical care to patients across health and
social care settings within Nottingham City.
We are looking for an
enthusiastic, motivated and organised person to work with the established team
of nurses, physio, OT and administrator.
You will be working to support
the Palliative practitioners in the provision of administrative tasks and be
the main liaison for patients, members of the public and other health and
social care professionals from primary and secondary care.
An excellent telephone manner
is essential together with compassionate communication skills.
You must be able to prioritise
the varied tasks and manage your time and workload effectively.
The team hours are
Monday to Friday 8.30am 4.30pm excluding bank holidays and you are expected
to work flexibly to ensure the team is covered during these hours.
Main duties of the job
- To provide full clerical/ administrative support to the Palliative Care Team on a day to day basis
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word processed documents.
- To have accurate keyboard skills and attention to detail when using SystmOne.
- To be responsible for answering and fielding telephone calls in a professional manner from a wide variety of sources where there may be barriers to understanding. To provide information, signposting and directing queries as appropriate.
- To accurately collate and input data and produce statistics as and when required.
- To record telephone calls/actions accurately on the patient record as appropriate.
- To maintain diaries, make appointments, arrange meetings etc. as and when required.
- To take minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes.
- To undertake general office procedures including photocopying, filing and the distribution of mail
- To implement and update office systems/procedures as required, in collaboration with the team.
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
Please see attached Job Description for full details
About us
We are a
provider of NHS Community Health Services, CityCare exists to support the
health and wellbeing of all local people, working alongside other health and
care partners to achieve this. We are a value driven, people business with a
passion for excellence. Our vision and social purpose is to make a difference
everyday to the health & wellbeing of our communities and our values of
kindness, respect, trust and honesty lie at the heart of everything we do,
guiding how we work together with partners and each other to consistently
deliver high quality compassionate care. As a social enterprise we aim to add
social value by investing in the future of our local communities and helping to
make a difference in peoples lives.
CityCare value
the benefits of a diverse and inclusive workforce. We encourage applications
from candidates who identify as disabled, LGBT+ or from a Black, Asian or
Minority Ethnic (BAME) background, as they are currently under-represented
within our organisation.
We are proud to be a forces-friendly
organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and
military spouses/partners. We value the unique skills and contributions you
bring.
CityCare is an
equal opportunities employer. We are positive about employing people with
disabilities. If you require your application in a different format please
contact People Services on 0115 8839418. CityCare is committed to the
protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To provide clerical/ administrative support for the day to day administration for the Palliative Care service within Adult Services
- Work effectively as part of a busy administration team
Dimensions
- Manage workload effectively and prioritise clerical/administrative tasks to support the Palliative Care Team.
Key Responsibilities
- To provide full clerical/ administrative support to the Palliative Care Team on a day to day basis
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word processed documents.
- To have accurate keyboard skills and attention to detail when using SystmOne.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding. To provide information, signposting and directing queries as appropriate.
- To accurately collate and input data and produce statistics as and when required.
- To record telephone calls/actions accurately on the patient record as appropriate.
- To maintain diaries, make appointments, arrange meetings etc. as and when required.
- To take minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes.
- To undertake general office procedures including photocopying, filing and the distribution of mail
- To implement and update office systems/procedures as required, in collaboration with the team.
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To be customer focused on behalf of the service and ensure that the reception people are given is welcoming, helpful and compassionate.
- To maintain strict confidentiality in all aspects of work in line with policies and the Data Protection Act
- To plan / organise work using own initiative within set departmental parameters
- To undertake any additional duties as appropriate and delegated by the Senior Administrator or Clinical Service Manager.
Job description
Job responsibilities
Job Purpose
- To provide clerical/ administrative support for the day to day administration for the Palliative Care service within Adult Services
- Work effectively as part of a busy administration team
Dimensions
- Manage workload effectively and prioritise clerical/administrative tasks to support the Palliative Care Team.
Key Responsibilities
- To provide full clerical/ administrative support to the Palliative Care Team on a day to day basis
- To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters and other word processed documents.
- To have accurate keyboard skills and attention to detail when using SystmOne.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding. To provide information, signposting and directing queries as appropriate.
- To accurately collate and input data and produce statistics as and when required.
- To record telephone calls/actions accurately on the patient record as appropriate.
- To maintain diaries, make appointments, arrange meetings etc. as and when required.
- To take minutes/ notes of meetings as and when required, including preparation and distribution of agenda and minutes.
- To undertake general office procedures including photocopying, filing and the distribution of mail
- To implement and update office systems/procedures as required, in collaboration with the team.
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To be customer focused on behalf of the service and ensure that the reception people are given is welcoming, helpful and compassionate.
- To maintain strict confidentiality in all aspects of work in line with policies and the Data Protection Act
- To plan / organise work using own initiative within set departmental parameters
- To undertake any additional duties as appropriate and delegated by the Senior Administrator or Clinical Service Manager.
Person Specification
Qualifications
Essential
- Good standard of general education including GCSE Maths and English or equivalent qualification.
Desirable
- Completed administrative/Customer service course or qualification.
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service.
Skills & Attributes
Essential
- Understanding of confidentiality and data protection.
- Excellent communication skills both written and verbal.
- Ability to organise workload and manage time effectively.
- Able to work well within a team.
- Demonstrates a positive attitude and a willingness to help others.
- Excellent telephone manner.
Desirable
- Experience of Citycare services.
- Understanding of Citycare services.
- Minute taking skills.
- Customer service skills.
Experience
Essential
- Experience of working in an administrator role.
- Experience of working with IT including Microsoft Office packages.
- Experience of working within an office environment.
Desirable
- Experience of working in a healthcare or social care administration.
- Experience in customer service.
- Experience of working with SystmOne.
Person Specification
Qualifications
Essential
- Good standard of general education including GCSE Maths and English or equivalent qualification.
Desirable
- Completed administrative/Customer service course or qualification.
Special Requirements
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service.
Skills & Attributes
Essential
- Understanding of confidentiality and data protection.
- Excellent communication skills both written and verbal.
- Ability to organise workload and manage time effectively.
- Able to work well within a team.
- Demonstrates a positive attitude and a willingness to help others.
- Excellent telephone manner.
Desirable
- Experience of Citycare services.
- Understanding of Citycare services.
- Minute taking skills.
- Customer service skills.
Experience
Essential
- Experience of working in an administrator role.
- Experience of working with IT including Microsoft Office packages.
- Experience of working within an office environment.
Desirable
- Experience of working in a healthcare or social care administration.
- Experience in customer service.
- Experience of working with SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
