Job summary
We have an exciting
opportunity within Nottingham CityCares MOSAIC (Musculoskeletal, Orthopaedic, Spinal,
pain and Integrated Chronic fatigue syndrome) Service for an Administrator to
join our team.
Full time and part time hours available for an experienced administrator who thrives under pressure
and takes pride in working within a professional admin team.
The MOSAIC Service
takes delight in developing our staff, and as a band 2 Administrator, you will
have the perfect opportunity to develop your career within a large, innovative,
and friendly team that consists of experienced administrators, physiotherapists,
Advanced Practitioners, Occupational Therapists and Rehabilitation Exercise
Practitioners. As you join our team, not only will you have the guidance and
supervision from our experienced staff, but you will also be able to develop
your administration skills within our service.
To thrive in this
position, you will need to be able to evidence a high level of organisation,
team co-ordination, administration, as well as, facilitating and monitoring
complex admin service processes using your strong administration and
communication skills.
Main duties of the job
The successful candidate must
be confident in demonstrating your experiencing skills including and not
excluding to:
- Taking
inbound and outbound calls from patients and health care professionals and
managing their requests.
- Managing
patient waiting lists
- Booking
patients into our clinics.
- Actioning
heath professional tasks that are internal and external to the service.
- Recording
patient referrals and discharging patients once they have completed their care.
- Ordering
medical and administration stock
About us
We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.
Job description
Job responsibilities
Job Purpose
- To provide clerical/ administrative support for the day-to-day administration for the designated Service.
- Work effectively as part of a busy administration team.
Dimensions
- Ensure team members are aware of own role and any new information for cover arrangements.
- To actively participate in mandatory training and team specific training.
Key Responsibilities
- To provide full administrative support to the Service on a day to day basis either working from home or in the office.
- To accurately input data and referrals using the electronic database SystmOne including scanning, maintaining client confidentiality at all times.
- To have a good working knowledge and experience of Microsoft Office.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding. To record telephone messages in writing and act promptly if urgent responses are needed.
- To maintain electronic diaries and make client appointments for members of the team.
- To undertake general office procedures including photocopying, faxing, and the distribution of mail as required.
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To be customer focused on behalf of the service and ensure that the reception people are given is welcoming and helpful.
- To plan/ organise work using own initiative within set departmental parameters.
- To undertake any additional duties as appropriate and delegated by the Admin Team Leader and/or Team Manager.
Job description
Job responsibilities
Job Purpose
- To provide clerical/ administrative support for the day-to-day administration for the designated Service.
- Work effectively as part of a busy administration team.
Dimensions
- Ensure team members are aware of own role and any new information for cover arrangements.
- To actively participate in mandatory training and team specific training.
Key Responsibilities
- To provide full administrative support to the Service on a day to day basis either working from home or in the office.
- To accurately input data and referrals using the electronic database SystmOne including scanning, maintaining client confidentiality at all times.
- To have a good working knowledge and experience of Microsoft Office.
- To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding. To record telephone messages in writing and act promptly if urgent responses are needed.
- To maintain electronic diaries and make client appointments for members of the team.
- To undertake general office procedures including photocopying, faxing, and the distribution of mail as required.
- To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
- To be customer focused on behalf of the service and ensure that the reception people are given is welcoming and helpful.
- To plan/ organise work using own initiative within set departmental parameters.
- To undertake any additional duties as appropriate and delegated by the Admin Team Leader and/or Team Manager.
Person Specification
Qualifications
Essential
- Good standard of general education
Desirable
- ECDL / MOST Qualification
Experience
Essential
- Good working knowledge of Microsoft Office Packages including Microsoft Teams.
- Understanding of Confidentiality.
Desirable
- Experience of working within administration.
Skills and Attributes
Essential
- Excellent communication skills both written and verbal.
- Ability to prioritise workload and manage time effectively.
- Able to work as part of a team.
Desirable
- Understanding of CityCare Services.
- Can work autonomously.
Person Specification
Qualifications
Essential
- Good standard of general education
Desirable
- ECDL / MOST Qualification
Experience
Essential
- Good working knowledge of Microsoft Office Packages including Microsoft Teams.
- Understanding of Confidentiality.
Desirable
- Experience of working within administration.
Skills and Attributes
Essential
- Excellent communication skills both written and verbal.
- Ability to prioritise workload and manage time effectively.
- Able to work as part of a team.
Desirable
- Understanding of CityCare Services.
- Can work autonomously.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
