Meet & Greet Associate

Job description

Job responsibilities

1. Meeting and greeting individuals presenting to Harrison House

Gathering information from individuals presenting to Harrison House in a manner that is sensitive and upholds the principles of confidentiality

Sharing information with the appropriate Navigo colleagues in a manner that is respectful, sensitive, secure and in accordance with confidentiality principles

Communicate respectfully and appropriately with stakeholders verbally, in writing and through other communication methods such as email

Undertaking administration duties, including completion of checklists, filing, room bookings, maintaining spreadsheets/databases, testing equipment, safety/security checks, maintaining logs and other records as required

Implementing prevention and de-escalation strategies in accordance with Respect training as provided by the organisation

Providing emotional support and reassurance to individuals presenting at Harrison House in a manner that is sensitive and supportive, whilst also respectfully maintaining professional boundaries

Ensuring the upkeep of the Harrison House site, including general housekeeping and reporting maintenance issues

Complete and maintain own mandatory training and convert this into practice

Update individuals patient records in accordance with guidelines, legislation and scope of the job role

To ensure that visitors are processed correctly, including checking ID, signing-in, issuing badges and ensuring that they are escorted when in staff-only areas where necessary

Ensuring that a suitable staff member is always present at the reception

Maintaining secure access to the staff only areas

Testing and logging equipment checks, including fire safety equipment, blicks (personal alarms), first aid equipment, etc.

Checking and restocking supplies, including stationery and supplies within the onsite amenities, such as the reception, cafe and toilet areas

Upholding high standards of health, safety and security through effective checks, reporting or otherwise remedying issues, implementing own training, adherence to policies and upholding high personal standards of housekeeping

Receive bi-monthly supervision and attend team meetings

Support in covering periods of absence on Harrison House reception

Provide information and support to individuals presenting to Harrison House from the resources available, whilst ensuring that this does not impede or manifest in assured or clinical/social advice

Signpost individuals to appropriate teams in relation to available social interventions

Ensuring that individuals at Harrison House are offered refreshments, and process payments for chargeable food/drink items

Ensuring that the Harrison House reception telephone is answered within acceptable timeframes

Connecting individuals with Navigo and external services, including providing leaflets, contact details, etc. On occasion, it may be necessary to do this on behalf of the individual with their consent if they are not able to do this themselves or if directed to do so from a senior person

Be adaptive in communication, ensuring that adjustments are made in respect of individuals experiencing a physical, cognitive, learning or other disadvantage in this respect. For example, using flash cards, hearing loops, sensitively offering mobility support, non-complex language, slow rate of speech, etc.

Uphold the highest standards of professionalism pertaining to values, attitude, conduct and language, and report any reported/observed shortcomings by anybody in respect of this

Contribute to facilitating the Safe Space service or equivalent

Support with the processing and supporting of Section 136 (MHA 1983) admissions

Manage competing priorities, and seek support where appropriate

Provide and role model excellent standards of patient care

Report any concerns pertaining to patient care and safeguarding

Comply with training, policies and legislation, with particular attention drawn to:

i)Health & Safety at Work Act 1974

ii)Security

iii)Restrictive interventions

iv)Staff Code and Accountability

v)First Aid

vi)Legal frameworks such as the Mental Health Act 1985, Mental Capacity Act 2005, Care Act 2014 and Equality Act 2010

Any other reasonable duty in connection with the work of the Team and as required by the organisation.

Person Specification

Knowledge

Essential

• Can evidence knowledge of confidentiality legislation and frameworks
• Can evidence knowledge of services and frameworks available to meet individuals social needs

Qualifications

Essential

• GCSE grade C or equivalent in English
• GCSE grade C or equivalent in IT or other computing/typing subject
• Care certificate or willing to work towards this within 3 years

Desirable

• NVQ level 2 in administration or equivalent
• Relevant NVQ level 2 in health and/or social care

Experience

Essential

• At least 2 years work or voluntary experience working in a health care setting
• At least 1 years work or voluntary experience working with individuals with a mental health diagnosis
• Can evidence experience of using adaptive communication strategies, both verbal and non-verbal
• 1 years experience working with challenging behaviours

Desirable

• 2 years experience working with individuals experiencing a perceived mental health crisis

Additional Criteria

Essential

• Can evidence ability to work autonomously and as part of a team
• Can evidence ability to uphold professional standards in relation to conduct, language and attitude
• Can evidence effective interpersonal skills, including verbal and non-verbal communication
• Can evidence ability to work effectively in a non-judgemental manner with a diverse client base, including those with dual diagnosis, complex emotional needs and those presenting with challenging behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Harrison House

Peaks Lane

Grimsby

DN32 9RP

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)