Navigo Health and Social Care CIC

Primary Care Liaison Practitioner

The closing date is 11 March 2026

Job summary

The post holder will work as part of the Primary Care Networks (PCNs) Multi-Disciplinary Team across member practices with specific responsibilities to liaise with and support Primary Care Colleagues to ensure seamless care and assessment. Provide advanced triage process directly to GPs, directly liaise with GPs and act as a single point of contact for the PCN where there is uncertainty about the level of mental health need that requires further exploration.

Act as a liaison point between primary and secondary care services, including liaison with Care Coordinator where the service users presenting in primary care is already known to Navigo's community mental health team.

Work as an active member of the PCN MDT undertaking supervisor role

Main duties of the job

Communicate complex clinical and non-clinical information in a non-judgemental and understandable way to a variety of stakeholders, service users and other agencies.

Promote and foster a culture of active engagement and co-production across the PCN community & system wide.

Liaise with other health and social care staff from a range of agencies in the care provided clients.

Attend multi-disciplinary meetings, Professionals Meetings, Complex Case Meetings and others relating to referrals or Service Users in treatment, where appropriate.

Use highly developed communication skills in working with people to understand their personal and often very sensitive difficulties and develop carefully tailored interventions.

Use highly developed communication skills in working with external agencies/referrers to understand their concerns relating to mental health and ensure that the right interventions are provided across North East Lincolnshire

List not exhaustive

About us

Hello!

We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come and Join us !

Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.

Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net

Details

Date posted

25 February 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B9816-592

Job locations

Weelsby View Health Centre

Ladysmith Road

Grimsby

DN32 9SW


Job description

Job responsibilities

Physical Effort,

On occasion, physical effort may be required in the transport of equipment as needed for the role such as physical health screening equipment and Information Technology equipment. Much of the role is seated for documenting and whilst in sessions etc. though some sessions with service users may be walking or playing a sport where appropriate/needed.

Mental Effort,

Service users present with complex needs which requires sustained mental effort to provide accurate and relevant assessment, formulation and intervention.

Emotional Effort

You will be required to have regular contact with service users who present with varying needs and difficulties. Consequently, you will use considerable emotional and psychological effort to carry out your duties appropriately. You may be exposed to vicarious trauma and will need regular individual and peer supervision to manage this effectively.

Job description

Job responsibilities

Physical Effort,

On occasion, physical effort may be required in the transport of equipment as needed for the role such as physical health screening equipment and Information Technology equipment. Much of the role is seated for documenting and whilst in sessions etc. though some sessions with service users may be walking or playing a sport where appropriate/needed.

Mental Effort,

Service users present with complex needs which requires sustained mental effort to provide accurate and relevant assessment, formulation and intervention.

Emotional Effort

You will be required to have regular contact with service users who present with varying needs and difficulties. Consequently, you will use considerable emotional and psychological effort to carry out your duties appropriately. You may be exposed to vicarious trauma and will need regular individual and peer supervision to manage this effectively.

Person Specification

Experience

Essential

  • Minimum of 2 years post graduate experience of working with mental illness.
  • Experience of triage and signposting.
  • Experience of complex care assessments and assessments of risk.
  • Experience of delivering complex care.
  • Experience in delivering clinical supervision.
  • Delivering a range of interventions.
  • Working in multi-disciplinary team settings.
  • Experience of providing assessment of physical health care in Mental Health.
  • Not Exhaustive.

Desirable

  • Experience of delivering staff training.
  • Experience of working across adult and older adult service areas.
  • Experience of joint working with Primary care staff including GP and District Nursing.

Knowledge

Essential

  • Be able to assess service user need, both mental health, health and social needs and risk and advise on next steps.
  • Ability to keep composed and work under pressure and to problem solve in complex and often chaotic situations.
  • Be able to work flexibly and co-operatively as part of a Multi-Disciplinary Team.
  • Be able to communicate complex and highly sensitive information effectively, to a wide range of people.
  • Ability to organise own time and diary and that of junior staff and learners.
  • Not Exhaustive.

Desirable

  • Provide effective teaching, training and clinical supervision.
  • Ability to and experience of teaching/training others, using a variety of complex multi-media materials suitable for presentations within public, professional and academic settings.
  • Ability to act up for line management in times of need.
  • Ability to assimilate new concepts and approaches to care and be optimistic in the face of staff members.
  • Ability to lead by example and motivate and inspire staff especially during times of change.

Qualifications

Essential

  • Registration with a relevant professional body such as NMC, HCPC, Social Work England.
  • Evidence of continuing professional development.
  • A desire and willingness to undertake relevant training as required for your role as identified by your line manager.

Desirable

  • PSI Qualification.
  • Non-Medical Prescribing Qualification.
Person Specification

Experience

Essential

  • Minimum of 2 years post graduate experience of working with mental illness.
  • Experience of triage and signposting.
  • Experience of complex care assessments and assessments of risk.
  • Experience of delivering complex care.
  • Experience in delivering clinical supervision.
  • Delivering a range of interventions.
  • Working in multi-disciplinary team settings.
  • Experience of providing assessment of physical health care in Mental Health.
  • Not Exhaustive.

Desirable

  • Experience of delivering staff training.
  • Experience of working across adult and older adult service areas.
  • Experience of joint working with Primary care staff including GP and District Nursing.

Knowledge

Essential

  • Be able to assess service user need, both mental health, health and social needs and risk and advise on next steps.
  • Ability to keep composed and work under pressure and to problem solve in complex and often chaotic situations.
  • Be able to work flexibly and co-operatively as part of a Multi-Disciplinary Team.
  • Be able to communicate complex and highly sensitive information effectively, to a wide range of people.
  • Ability to organise own time and diary and that of junior staff and learners.
  • Not Exhaustive.

Desirable

  • Provide effective teaching, training and clinical supervision.
  • Ability to and experience of teaching/training others, using a variety of complex multi-media materials suitable for presentations within public, professional and academic settings.
  • Ability to act up for line management in times of need.
  • Ability to assimilate new concepts and approaches to care and be optimistic in the face of staff members.
  • Ability to lead by example and motivate and inspire staff especially during times of change.

Qualifications

Essential

  • Registration with a relevant professional body such as NMC, HCPC, Social Work England.
  • Evidence of continuing professional development.
  • A desire and willingness to undertake relevant training as required for your role as identified by your line manager.

Desirable

  • PSI Qualification.
  • Non-Medical Prescribing Qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Weelsby View Health Centre

Ladysmith Road

Grimsby

DN32 9SW


Employer's website

https://navigocare.co.uk/ (Opens in a new tab)


Employer details

Employer name

Navigo Health and Social Care CIC

Address

Weelsby View Health Centre

Ladysmith Road

Grimsby

DN32 9SW


Employer's website

https://navigocare.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Operational Manager

Kath Afifi

kathleen.afifi@nhs.net

01472806800

Details

Date posted

25 February 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B9816-592

Job locations

Weelsby View Health Centre

Ladysmith Road

Grimsby

DN32 9SW


Supporting documents

Privacy notice

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