Job responsibilities
MAIN DUTIES /
RESPONSIBILITIES:
1. Communication &
relationship skills
The post-holder will work
with all members of staff within the PCN team.
They will work in close
liaison with health and social care professionals in statutory and
non-statutory agencies to facilitate and deliver a range of services to ensure
that continuing care needs of service users are met.
Participate in
multidisciplinary meetings, case conferences and any other meetings as
necessary.
Effectively communicate
complex and/or sensitive information where there are barriers to understanding.
This includes communication concerning adult protection, abuse, cognitive
impairment and other risks surrounding a service users mental health. Barriers
to understanding include working with service users who could be hostile or
highly emotional, who have complex needs and may be vulnerable.
Maintain accurate clinical
records according to professional standards.
To participate in Practice
and Management supervision.
Promote and implement
creative ways of working with service users
Instigate, develop and
maintain a relationship with the service user and/or carer to facilitate the
accurate delivery of care.
Manage highly confidential
information in respect of members of the public in accordance with local and
national policy.
Act as named worker
responsible for specific interventions.
2. Knowledge, training and
experience
Attend appropriate training
as identified with supervisor through supervision, e.g. reflective practice,
handover, appraisal and provide feedback to the Team on training.
Maintain and update
skills/knowledge relevant to the post and ensure practice is evidence based.
Attend and participate in
Team and clinical meetings as required.
Participate in clinical
supervision process, in appraisal and individual performance review process.
Participate in the training,
education and induction of new Team members, seconded workers and other
agencies as identified by Team Leader. To demonstrate and promote to them high
standard of care and working at all times.
Participate in
audits/surveys.
Have specialist knowledge
and training, gained through formal training and experience, relating to older
people and mental health and apply this knowledge when delivering care to
service users.
Provide advice and support
to other agencies around issues relating to Mental Health.
3. Analytical & judgement
skills
Contribute to discussions in
relation to decisions about the range of options for treatment and care plans
based on judgement of service users need.
Participate in the
assessments and reviews of both service users and carers in line with team
operational policies.
4. Planning &
organisational skills
Under supervision to
prioritise, plan and coordinate own workload and activities in line with the
changing needs of the team and service. This includes monitoring service user
medication, making appointments for service users, conducting assessments, managing
emergencies and enquiries, responding to crisis work within individual
caseload, ensuring patient records are up to date and supporting colleagues on
a daily basis.
Have the ability to work
independently and to be able to seek assistance
Crisis response to other
staffs service users in the event of staff absence, and delegation from senior
staff member.
Participate in caseload
management and ensure relevant information is available for this to take place.
5. Physical skills
Be trained in control and
restraint and breakaway techniques; undertake regular updates (RESPECT).
6. Responsibilities for
patient/service user care
Participate in programmes of
care for service users and act as associate worker for service users on CPA and
non-CPA, ensuring links with Care Management and Primary Care.
Review service users
clinical risk on each visit, reporting back any areas of concern/change in
presentation.
Provide advice to service
users, their carers, relatives and other professionals on needs relating their
difficulties and mental health. This includes a range of health education and
advice.
Initiate individual carer
support where required. Set objectives, monitor and audit effectiveness.
Participate in clinical
governance activities.
7. Responsibilities for policy
& service development implementation
Adhere to all trust policies
and legislation relating to the role.
Contribute to the evaluation
and development of the service.
Comment on policies,
procedures and developments where required.
Propose improvements and
changes to own work area
8. Responsibilities for
financial and physical resources
Use equipment and resources
in a careful and responsible manner.
Respect the resources within
the restraints of the team budget.
9.Responsibilities for human
resources
Participate in Navigo clinical supervision strategy.
Support students within the
workplace, allowing them to shadow your work
Assist in induction of new
staff.
Participate in PDR, identify
own developmental needs and maintain portfolio.
10.Responsibilities for
information resources
Accurately document episodes
and information relating to service user care in patient notes, using agreed
methods of documentation. This will be done in accordance with Navigo policies,
professional guidelines and data protection legislation.
Record personally generated
information as required by the team or service, as directed by the Team
Manager/Leader.
Provide oral/written reports
as required.
Manage highly confidential
information in respect of members of the public in accordance with local and
national policy.
Ensure that the requirements
of the Data Protection Act 1998 are met.
11.Responsibilities for
research and development
Participate in surveys or
audits or research in relation to own work, as required by the team or service.
Be aware of up to date
relevant published research, benchmarking and innovative practice in other
areas.
12.Freedom to act
Deliver care for service
users and carers, working within professional codes of practice, organisational
policies, local protocols and national legislation.
Have the ability to work
independently, with peer support and supervision where required, to deliver
care for service users/carers.
13.Physical effort
Work in a office based
environment and in the community.
Regularly drive to visit
service users in their own homes or in a community setting (provision to make
reasonable adjustments under the Disability Discrimination Act applies).
14.Mental effort
Concentration is frequently
required in order to carry out interventions and assessments and type patient
episodes on electronic notes system on a
daily basis.
Work is carried out in an
unpredictable environment. This includes, for example, working with service
users who display unpredictable behaviour, responding to emergency telephone
calls, responding to immediate risks to service users and others, and to deal
changes and queries from service users carers and other professionals and
agencies.
15. Emotional effort
Work directly with difficult
family situations and circumstances. For example, communication with service
users, families and other agencies around receiving a mental health diagnosis,
adult protection, suicide and overdose, and other mental health issues.
Work with service users who
display challenging and potentially verbally and/or physically aggressive
behaviour.
16. Working conditions
Some exposure to unpleasant
working conditions, much of the work is carried out in the community
17. Other duties
Actively promote users and
carers involvement in all aspects of care planning/delivery, in line with
local guidance, whilst respecting the rights, capabilities and wishes of the
person concerned.
Facilitate empowerment and
choice and promotes equality for service users.
Report actual or potential
problems that may put health, safety and security at risk. Report all adverse
incidents as per Navigo incident reporting policy.
Report all incidents of
bullying or harassment, as per Navigo personal harassment policy.
To undertake any
other tasks or duties associated with the post, appropriate to the level of
responsibility, and as directed by line manager.
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