Job summary
An exciting
opportunity has arisen for the position of Administrator at NHS Talking
Therapies working with an established team.
The post holder will be pivotal in ensuring delivery of an excellent
front of house reception/telephone service.
The
post-holder will assist in ensuring the service experienced is positive and
service user confidentiality is maintained at all times. Treat all visitors
i.e. service users, families/carers, colleagues and all visitors with respect,
dignity, courtesy and in accordance with Navigo Values. The post-holder will be responsible for
maintaining up to date knowledge on Navigo policies, process and procedures and
working within these at all times.
Please note: The earliest start date for this position is 2nd March 2026
Main duties of the job
The post holder will meet and
greet/liaise on the telephone as the first point of face to face contact for
service users, families and visitors processing referrals, booking appointments
and liaising with service users throughout the working day.
The main duty of the
post-holder is to deal with telephone enquiries from Service Users suffering
with mental health illnesses using empathy, understanding, initiative, tact and
tenacity where appropriate ensuring accurate information is forwarded appropriately
in order for appropriate care and follow up to be facilitated ensuring
notification to relevant staff members of any concerns. The postholder will have excellent customer
service skills and administration skills and be confident in all aspects of administration
work. The postholder will be an
excellent team player and will work in an established team of administrators.
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
Management of reception and
general administrative support the post holder will be pivotal in ensuring
delivery of an excellent front of house reception/telephone service.
The post-holder will assist in
ensuring the service experienced is positive and service user confidentiality
is maintained at all times. Treat all visitors i.e. service users,
families/carers, colleagues and all visitors with respect, dignity, courtesy and
in accordance with Navigo Values.
The post-holder will be
responsible for maintaining up to date knowledge on Navigo policies, process
and procedures and working within these at all times.
The post-holder will assist in
administrative duties under direction from Senior Administration staff within
the provision of team requirements.
The post-holder will undertake
relevant duties required from time to time as requested by Management which
correspond to the general character of the post and is commensurate with the
level of responsibility.
The post holder will
use the clinical database system of the organisation
Job description
Job responsibilities
Management of reception and
general administrative support the post holder will be pivotal in ensuring
delivery of an excellent front of house reception/telephone service.
The post-holder will assist in
ensuring the service experienced is positive and service user confidentiality
is maintained at all times. Treat all visitors i.e. service users,
families/carers, colleagues and all visitors with respect, dignity, courtesy and
in accordance with Navigo Values.
The post-holder will be
responsible for maintaining up to date knowledge on Navigo policies, process
and procedures and working within these at all times.
The post-holder will assist in
administrative duties under direction from Senior Administration staff within
the provision of team requirements.
The post-holder will undertake
relevant duties required from time to time as requested by Management which
correspond to the general character of the post and is commensurate with the
level of responsibility.
The post holder will
use the clinical database system of the organisation
Person Specification
Additional Criteria
Essential
- Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
- Attention to detail and accuracy
- Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Adaptable and flexible in approach to working practice
- Ability to use own initiative
- Ability to work under pressure
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
- Good IT skills
- Willingness to undertake further training as required
Qualifications
Essential
- Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures
- Willingness to undertake training
- Experience of working in a team
Desirable
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR I Typing/Word Processing standard
Knowledge
Essential
- Understands the need for confidentiality
- Understands the need for liaison with service users and their families sensitively, warmly and with empathy
Experience
Essential
- Experience of working in a busy office environment with the ability to multi-task
- Ability to work to processes and set deadlines
Desirable
- Ability to deal with stressful situations and clients
- Fire Warden trained or willing to work towards if required by area of service
- First Aid trained or willing to work towards if required by area of service
- Proof Reading trained or willing to work towards
- Experience of working in a customer service environment
Person Specification
Additional Criteria
Essential
- Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
- Attention to detail and accuracy
- Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Adaptable and flexible in approach to working practice
- Ability to use own initiative
- Ability to work under pressure
- Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
- Good IT skills
- Willingness to undertake further training as required
Qualifications
Essential
- Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures
- Willingness to undertake training
- Experience of working in a team
Desirable
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
- RSA/OCR I Typing/Word Processing standard
Knowledge
Essential
- Understands the need for confidentiality
- Understands the need for liaison with service users and their families sensitively, warmly and with empathy
Experience
Essential
- Experience of working in a busy office environment with the ability to multi-task
- Ability to work to processes and set deadlines
Desirable
- Ability to deal with stressful situations and clients
- Fire Warden trained or willing to work towards if required by area of service
- First Aid trained or willing to work towards if required by area of service
- Proof Reading trained or willing to work towards
- Experience of working in a customer service environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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