Job summary
An exciting opportunity has arisen within our adult
mental health service. The opportunity involves being a part of a developing
and expanding team to improve the access to mental health services. The post is
for a Mental Health Integrated Advice Officer, To work within the integrated
advice team and maintain the Mental health Single Point of Access line. This
will involve operating an electronic and telephone access point for both the
general public, allied professionals and stake holders, as well as providing
advice and support to some individuals.
Main duties of the job
To work within the 24/7 365 days per year single point
of access for community social and health care services within North East
Lincolnshire. To operate an electronic and telephone access point for both the
general public and allied professionals and stakeholders.
To ensure that effective initial triage of mental health
cases takes place under supervision and immediate risks and or concerns are
forwarded to the correct clinician or service (for example Acute mental health
crisis team or the mental health act professionals) for appropriate response.
To work on a shift rotation in order to ensure that the
service is maintained 24/7.
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
To be the first point of contact for all clinical referrals
and follow ups into the service via telephone, email, letter or other
electronic systems.
Establish the nature of the contact and, under supervision,
identify the appropriate assistance required by the UK Mental Health Triage
Scale.
Manage the referral by searching clinical records, checking
details and demographics, amending and updating when required.
Under supervision, screen all referrals against the screening
tool, identifying any immediate emergency response, signposting to the right
service immediately.
To be competent in the use of System One, where patient
details are recorded.
Under supervision help determine the most appropriate service
for the patient by analysing the information given by patient/carer, using
judgement, knowledge and questioning skills.
If appropriate escalate the call to the SPA clinician.
Provide data activity information required for
performance management as and when requested.
Job description
Job responsibilities
To be the first point of contact for all clinical referrals
and follow ups into the service via telephone, email, letter or other
electronic systems.
Establish the nature of the contact and, under supervision,
identify the appropriate assistance required by the UK Mental Health Triage
Scale.
Manage the referral by searching clinical records, checking
details and demographics, amending and updating when required.
Under supervision, screen all referrals against the screening
tool, identifying any immediate emergency response, signposting to the right
service immediately.
To be competent in the use of System One, where patient
details are recorded.
Under supervision help determine the most appropriate service
for the patient by analysing the information given by patient/carer, using
judgement, knowledge and questioning skills.
If appropriate escalate the call to the SPA clinician.
Provide data activity information required for
performance management as and when requested.
Person Specification
Qualifications
Essential
- NVQ level 2 qualification or equivalent in health/social care/ admin related subject
- GCSE or equivalent Maths/numeracy
- GCSE or equivalent English/literacy
- Standard keyboard skills
Desirable
- NVQ Level 5 in Customer Care or Health and Social Care or equivalent. Mental health qualification.
- Level 2 City & Guilds Microsoft Excel or Access or IBTII
- Advanced CLAIT or ECDL European Computer Driving License qualification
- Certificate in counselling
Additional Criteria
Essential
- Ability to maintain accurate and legible records
- Team worker and able to use own initiative
- Effective verbal and written communication skills
- Ability to receive complex and varied information and to determine the correct course of action.
- Excellent IT skills including Word, Excel, Outlook & Access.
Knowledge
Essential
- Understanding of professional reflection and the importance of appraisals and supervision.
- Making decisions but knowing when to consult.
- Customer Care knowledge
- Understanding the nature of assessment and risk assessment and its relevance to the Service User.
- Understanding of Safeguarding Adults and Children.
- Awareness of Community Care Legislation
Desirable
- Knowledge and understanding of the regulations relating to Health & Social Care
Experience
Essential
- Minimum of 2 years experience within either a health or social care environment, preferably within mental health
- Minimum of 2 years experience of working with IT applications and admin related work.
- Experience of dealing/resolving queries and referrals received in a variety of formats (face to face, electronic, telephone)
Desirable
- Experience of dealing/resolving complaints
- Mental health experience
Person Specification
Qualifications
Essential
- NVQ level 2 qualification or equivalent in health/social care/ admin related subject
- GCSE or equivalent Maths/numeracy
- GCSE or equivalent English/literacy
- Standard keyboard skills
Desirable
- NVQ Level 5 in Customer Care or Health and Social Care or equivalent. Mental health qualification.
- Level 2 City & Guilds Microsoft Excel or Access or IBTII
- Advanced CLAIT or ECDL European Computer Driving License qualification
- Certificate in counselling
Additional Criteria
Essential
- Ability to maintain accurate and legible records
- Team worker and able to use own initiative
- Effective verbal and written communication skills
- Ability to receive complex and varied information and to determine the correct course of action.
- Excellent IT skills including Word, Excel, Outlook & Access.
Knowledge
Essential
- Understanding of professional reflection and the importance of appraisals and supervision.
- Making decisions but knowing when to consult.
- Customer Care knowledge
- Understanding the nature of assessment and risk assessment and its relevance to the Service User.
- Understanding of Safeguarding Adults and Children.
- Awareness of Community Care Legislation
Desirable
- Knowledge and understanding of the regulations relating to Health & Social Care
Experience
Essential
- Minimum of 2 years experience within either a health or social care environment, preferably within mental health
- Minimum of 2 years experience of working with IT applications and admin related work.
- Experience of dealing/resolving queries and referrals received in a variety of formats (face to face, electronic, telephone)
Desirable
- Experience of dealing/resolving complaints
- Mental health experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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