Senior Operational Manager For Acute Services

Job responsibilities

Key Accountabilities & Outcomes

Clinical Quality & Safety

- Maintain 95% compliance with CQC standards across all services.

- Achieve and sustaining AIMs accreditation for Brocklesby Lodge.

- Ensure 90% of care plans are rated high quality in monthly audits.

- To ensure 100% referrals are assessed within 28 days.

- To prioritise developing an effective clinical dashboard.

- Maintain 100% completion of quarterly risk register reviews.

- Complete 90% of serious incident investigations within 60 days.

- Maintain compliance with electronic health record standards.

Patient Outcomes & Experience

- To work in partnership with the Out of Area Rehabilitation Senior Operational Manager to develop an appropriate and representative outcome measurement approach

- Achieve 90% positive user experience feedback

- Ensure 85% of patients meet rehabilitation goals at discharge

- Explore ongoing mental health service engagement or re-referral requirements for individuals who have had a period of rehabilitation.

- Actively engage with the rehabilitation (NAV4U) forum to ensure individual service user voices are embedded in any quality improvement initiatives.

- Increase service user participation in development of service/audits/reviews

Workforce & Leadership

- Review the job descriptions for all staff to ensure that they are KPI and rehabilitation focused, with clear differentiations between bandings.

- Review the interview process.

- Create developmental pathways for staff.

- Maintain 95% compliance with team mandatory training.

- Ensure 90% of staff have an up-to-date Personal Development Review.

- Ensure 90% of staff have effective supervision monthly which includes reflective practice to support learning.

- Improve staff engagement with 80% reporting feeling supported.

- Support the implementation of succession planning for the service teams.

Operational & Financial Performance

- Ensure 95% adherence to delegated budgets.

- Ensure beds are purchased per financial rehabilitation plan.

Service Improvement & Transformation

- Deliver at least 2 measurable quality improvement projects annually.

- Introduce 2 innovations annually to improve service user and staff experiences within rehabilitation service

- Close or reduce 90% of risks within agreed timeframes.

- Engage with the rehabilitation forum to identify any improvement and transformation plans

Education, Training & Development

- Ensure 100% of new starters complete induction within 4 weeks.

- To develop rehabilitation specific induction pathway.

- Along with the Out of Area Rehabilitation SOM, to develop CPD sessions accessible for all staff

- Maintain 95% compliance with CPD requirements across staff.

- Review training needs of the service annually.

- Achieve 90% positive feedback on student placements.

Research & Evidence-Based Practice

- Implement 95% of relevant NICE guidance across services.

- Deliver 2 annual audits with action plans completed.

- Produce 1 peer-reviewed improvement project or publication annually.

Other Duties:

-To provide clinical, confidential oversight and care to staff members who may require use of Navigo's mental health services

Decision-Making & Leadership

Act as a visible clinical and governance leader, demonstrating accountability and inclusive leadership.

Ensure decision-making is underpinned by evidence-based practice, regulatory standards, service user voice and measurable outcomes.

Empower teams through devolved authority while holding clear accountability for delivery of outcomes.

Personal Responsibilities

Maintain professional registration and compliance with NMC / HCPC / Social Work England codes of practice.

Achieve and maintain 95% compliance in personal mandatory training.

Model Navigo's values of compassion, inclusivity and community focus.

Knowledge

Essential

• Ability to negotiate, persuade and influence at a senior level across the organisation and externally.
• Ability to analyse highly complex information (including financial and performance data) which may be conflicting.
• High level of written and oral communication skill.
• Ability to use/excellent IT skills- Microsoft office (including MST, Word and Excel).
• Ability to work effectively as a member of a team.
• Demonstrable leadership skills.
• Demonstrable presentation skills.
• Ability to communicate with staff at all levels.
• Ability to improve quality and develop services using Virginia Mason methodology or equivalent other.
• Ability to provide effective leadership and team effectiveness.
• Organisational skills including project planning /management.
• Ability to engage and motivate staff.
• Ability to lead individuals to improve practice.
• Expert knowledge of the MHA/MHA/MCA/DoLS/LPS
• Expert knowledge of mental health, treatment options, evidence-based practice in rehabilitation.

Desirable

• Completion of high level reports such as SUI/PSII.
• Demonstrating an ability to assess, plan and develop services for change.

Experience

Essential

• Evidence of knowledge and experience as a clinical manager
• Demonstration of personal development.
• Demonstrable working knowledge of Health and Social Care Governance.
• Experience of staff management.
• Experience of performance management.
• Experience of clinical risk assessment and risk management.
• Demonstration of collaborative working with multi -disciplinary Team / other services across the system.
• Expert knowledge of Mental Health Act 2007, Mental capacity Act 2005, Care Act, Safeguarding adults and children and other relevant legislation / government developments.
• Experience of supporting individuals back into their local community with complex frameworks and needs

Desirable

• Experience of working as part of a rehabilitation service/working with those who have a dual diagnosis.

Qualifications

Essential

• Professional Registration with the NMC/Social Worker England/HCPC
• Educated to degree level.
• Completion of Teaching, Mentorship, Practice Assessors or Coaching experience or equivalent.
• Practice experience working with complex individuals under different legal frameworks.

Desirable

• Qualifications in substance use, psychological interventions, specialist risk assessments.
• Non medical prescriber/willing to work towards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).