Navigo Health and Social Care CIC

Support Worker

The closing date is 08 October 2025

Job summary

An exciting opportunity has arisen for a Support Worker position within our Older People's acute services to support our service users with all aspects of their care including activities and personal care.

Please note; the expected start date for this position is not before 05/1/2026.

Main duties of the job

This role focuses on the direct needs of service users by delivering individual treatment plans across boundaries of care.

About us

Hello!

We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come and Join us !

Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.

Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B9816-538

Job locations

Tees House

Second Ave

Grimsby

Dn33 1NU

The Gardens

Second Ave

Grimsby

DN33 2BA

Job description

Job responsibilities

The Post Holder must have the individual service users needs at the fore at all times and use the agreed set of values and skills to underpin their day to day work.

Supervise and support junior staff (Band 2) in their roles, providing advice and acting as a role model and mentor.

To work without direct supervision, but with someone available to refer to, as and when required, either on or off site on a regular basis, and to take charge of an area in the absence of qualified staff, making judgements around service users conditions, at that time, and the requirements of the area.

Ensure that service users engage effectively with the agreed care plan and across appropriate services provided on a regular and consistent basis.

Will plan and supervise individual or group therapy sessions, in line with the agreed care plan or programme of care.

Provide regular and practical support to service users and their carers/significant other in developing and managing dignity and independence.

Provide support and assistance, as necessary, with daily living activities including personal care.

The Post Holder will be involved with facilitating community and hospital appointments when necessary.

Positively promote independent living of service users within the community.

Work flexibly with Key Worker, Care Co-ordinator, other relevant community support, service user and significant other to implement plan of care.

Will be handling service users cash and valuables on a regular basis.

Help identify early signs of relapse by monitoring the services user progress, level of functioning and mental state and alert the appropriate staff involved in the persons care.

Assist the Care Co-ordinator/Key Worker and service user in developing crisis/contingency plans and advanced statements, as per local policy guidelines.

To maintain adequate records, as required, by existing procedures, entering appropriate details on the service users case notes, as necessary.

To be able to communicate routine information in an arena where there will be barriers to understanding, and to be able to use tact and persuasion in a non aggressive manner.

Provide information on health promotion and wellbeing.

To ensure the service user understands and has a clear pathway of care across sector/agency boundaries with key contact points/named individual.

Attend and participate in agreed training, development and supervision sessions as an individual and as part of the team.

To undertake such other duties as may be determined from time to time within the general scope of the post.