Navigo Health and Social Care CIC

Support Worker

The closing date is 08 October 2025

Job summary

This post is an exciting enhancement of the existing multi-disciplinary community eating disorder service with a specific focus on alternatives to admission. The team will work closely alongside the existing team and the successful candidates will have the chance to be a part of the development of this innovative specialist pathway of care for service users in North East Lincolnshire. The team will provide a package of enhanced mealtime support and intensive work with young people and families, usually within their own home with the aim being to prevent hospital admissions or shorten them if they are deemed necessary.

Main duties of the job

The main elements of the clinical work will include supporting service users and their families (when appropriate) during mealtimes in a variety of settings, but mainly in the family home, using an evidence-based model and care pathway, completing physical health checks and supporting the MDT to deliver an intensive package of support to service users and their families.

The post holder may also support co-facilitation of support groups, training and assessments alongside senior members of staff.

About us

Hello!

We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.

Come and Join us !

Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated.

Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net

Details

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £26,598 a year Pay dependant on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B9816-531-1

Job locations

Rharian Fields

Stanage Lodge - Milton Road

Grimsby

DN33 1AX


Job description

Job responsibilities

The post-holder will work with all members of staff within Rharian Fields Specialist Community Eating Disorder Service.

They will work in close liaison with health and social care professionals in statutory and non-statutory agencies to facilitate and deliver a range of services to ensure that continuing care needs of service users are met.

Promote and implement creative ways of working with service users.

- Instigate, develop, and maintain a relationship with the service user and/or carer to facilitate the accurate delivery of care

- Facilitate physical health clinics or support groups and at times complete clinical sessions when senior staff are not available.

Attend appropriate training as identified in supervision, e.g., reflective practice, handover, appraisal and provide feedback to the team on training.

Maintain and update skills/knowledge relevant to the post and ensure practice is evidence based.

Attend and participate in team and clinical meetings as required.

Accrue specialist knowledge and training, gained through formal training and experience, relating to mental and physical health and apply this knowledge when delivering care to service users.

Contribute to discussions in relation to decisions about the range of options for treatment and care plans based on judgement of service users need.

Participate in the assessments and reviews of both service users and carers in line with team operational policies.

Job description

Job responsibilities

The post-holder will work with all members of staff within Rharian Fields Specialist Community Eating Disorder Service.

They will work in close liaison with health and social care professionals in statutory and non-statutory agencies to facilitate and deliver a range of services to ensure that continuing care needs of service users are met.

Promote and implement creative ways of working with service users.

- Instigate, develop, and maintain a relationship with the service user and/or carer to facilitate the accurate delivery of care

- Facilitate physical health clinics or support groups and at times complete clinical sessions when senior staff are not available.

Attend appropriate training as identified in supervision, e.g., reflective practice, handover, appraisal and provide feedback to the team on training.

Maintain and update skills/knowledge relevant to the post and ensure practice is evidence based.

Attend and participate in team and clinical meetings as required.

Accrue specialist knowledge and training, gained through formal training and experience, relating to mental and physical health and apply this knowledge when delivering care to service users.

Contribute to discussions in relation to decisions about the range of options for treatment and care plans based on judgement of service users need.

Participate in the assessments and reviews of both service users and carers in line with team operational policies.

Person Specification

Knowledge

Essential

  • Knowledge and understanding of basic computer skills and indicates a willingness to be trained on the current, Service User electronic records used.
  • Able to communicate concisely both verbally and in writing.
  • Experience or training in customer care or dealing with the public indicating an ability to engage people.
  • Able to organise own workload according to service user and service need.
  • Able to work independently and use own initiative.

Desirable

  • Experience in clinical skills such as blood pressure, calculating BMI and venepuncture.
  • NVQ training or equivalent in customer care
  • Ability to involve service users actively in planning and evaluating their care plan/package that promotes their independence and physical and mental health.

Additional Criteria

Essential

  • Full driving licence and Access to own car
  • Right to work in the UK
  • Availability for interviews w/c 20th October

Qualifications

Essential

  • Social/Health Care qualifications (including NVQ level 3 Care, Promoting Independent Living) and/or equivalent and willingness to work towards relevant qualification.
  • Qualification, experience or training specific to the management of Eating Disorders and their comorbidities.

Desirable

  • Managing behavioural, psychological and general physical health symptoms.

Experience

Essential

  • Work experience in Social/Health care (including housing support, welfare rights or equivalent).
  • Experience of working with people experiencing mental health issues.

Desirable

  • Experience in providing support to people in the community.
Person Specification

Knowledge

Essential

  • Knowledge and understanding of basic computer skills and indicates a willingness to be trained on the current, Service User electronic records used.
  • Able to communicate concisely both verbally and in writing.
  • Experience or training in customer care or dealing with the public indicating an ability to engage people.
  • Able to organise own workload according to service user and service need.
  • Able to work independently and use own initiative.

Desirable

  • Experience in clinical skills such as blood pressure, calculating BMI and venepuncture.
  • NVQ training or equivalent in customer care
  • Ability to involve service users actively in planning and evaluating their care plan/package that promotes their independence and physical and mental health.

Additional Criteria

Essential

  • Full driving licence and Access to own car
  • Right to work in the UK
  • Availability for interviews w/c 20th October

Qualifications

Essential

  • Social/Health Care qualifications (including NVQ level 3 Care, Promoting Independent Living) and/or equivalent and willingness to work towards relevant qualification.
  • Qualification, experience or training specific to the management of Eating Disorders and their comorbidities.

Desirable

  • Managing behavioural, psychological and general physical health symptoms.

Experience

Essential

  • Work experience in Social/Health care (including housing support, welfare rights or equivalent).
  • Experience of working with people experiencing mental health issues.

Desirable

  • Experience in providing support to people in the community.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Rharian Fields

Stanage Lodge - Milton Road

Grimsby

DN33 1AX


Employer's website

https://navigocare.co.uk/ (Opens in a new tab)


Employer details

Employer name

Navigo Health and Social Care CIC

Address

Rharian Fields

Stanage Lodge - Milton Road

Grimsby

DN33 1AX


Employer's website

https://navigocare.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Clinical lead ED Community Service

mandy barker

m.barker2@nhs.net

01472808450

Details

Date posted

01 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 to £26,598 a year Pay dependant on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B9816-531-1

Job locations

Rharian Fields

Stanage Lodge - Milton Road

Grimsby

DN33 1AX


Supporting documents

Privacy notice

Navigo Health and Social Care CIC's privacy notice (opens in a new tab)