Job summary
Child &
Adolescent Mental Health Services (Young Minds Matter), a mental health and
emotional wellbeing service for children & young people in NE Lincolnshire,
provides seamless service with a focus on prevention and early intervention,
building a resilient community in which children and young people can thrive,
including those in vulnerable groups. The service is committed to a framework
supporting a whole system integrated approach, available to all young people in
North East Lincolnshire.
We
are seeking to recruit a team administrator as soon as possible to help support
the Neuro and extended Young Minds Matter clinical teams.
Main duties of the job
To provide a
secretarial, administrative and clerical support service to the Child and
Adolescent Mental Health Service (Young Minds Matter) Clinical Team within
Navigo, with specific support to the Neuro team.
The post
holder will be pivotal in ensuring an excellent administrative service is
provided within agreed set time restraints.
About us
Hello!
We
are Navigo. We look after North East Lincolnshire's mental health and
well-being, an award-winning social enterprise that provides mental health
services to the NHS and beyond.
The
whole basis of our work is to deliver services that we would be happy for our
own family to use.
We
offer a range of mental health services, including acute and community
facilities as well as specialist support such as outstanding older adults
inpatient services, rehabilitation and recovery community mental health and an
outstanding specialist eating disorder facility.
Ranked
as one of the top UK companies to work for, we feature in the Best Companies
top 100 large company list.
As
a social enterprise, we do things a little bit differently and have also
developed income-generating commercially viable businesses that provide
training, education and employment opportunities including Grimsby Garden
Centre.
Working
at Navigo is not like working anywhere else. Lots of places say that, but we
really mean it.
We
like to work with forward-thinking people who want to make a difference.
Come
and Join us !
Please
note: Whilst we value all applications, if we believe an application to be AI
generated, we will use a checking tool and may reject any application that has
been automatically generated.
Should
you require any assistance in completing this application due to a disability
or other needs please contact navigo.recruitment@nhs.net
Job description
Job responsibilities
1.To provide
a full, effective and efficient administrative and secretarial support service
to all staff within the clinical team co-ordinating ad hoc daily administration
tasks to ensure the effective and efficient running of the service.
2.To format
correspondence following appointments, ensuring timescales are met and
information is saved accurately on the electronic system.
3.Will
support the day-to-day diary management of clinical team members.
4.To format
all reports, letters, assessments, reviews, care plans, discharges etc as
pertinent to the work of the Team within set timescales and accurate saving to
the electronic system.
5.Assist in
cover of aspects of the role of the admin team as and when requested/required.
6.To work
within set processes and guidelines to maintain efficient, accurate and confidential
record systems.
7.To assist
in overseeing work on a day-to-day basis of any bank, temporary and admin
support staff bringing any issues to the attention of Admin Team Lead.
8.To attend
and participate in relevant team meetings including Administrative, Clinical
and Business Meetings.
9.To deal
with telephone enquiries from service users suffering with mental health
illnesses using empathy, understanding, initiative, tact and tenacity where
appropriate ensuring accurate information is forwarded appropriately in order
for appropriate care and follow up to be facilitated.
10.To liaise
with a range of internal and external personnel on a daily basis including
Clinical Professionals, Service Users and their Families/Carers, GP practices,
Consultants, Hospital departments and Health and Local Authority staff.
See attached full Job Description for further information.
Job description
Job responsibilities
1.To provide
a full, effective and efficient administrative and secretarial support service
to all staff within the clinical team co-ordinating ad hoc daily administration
tasks to ensure the effective and efficient running of the service.
2.To format
correspondence following appointments, ensuring timescales are met and
information is saved accurately on the electronic system.
3.Will
support the day-to-day diary management of clinical team members.
4.To format
all reports, letters, assessments, reviews, care plans, discharges etc as
pertinent to the work of the Team within set timescales and accurate saving to
the electronic system.
5.Assist in
cover of aspects of the role of the admin team as and when requested/required.
6.To work
within set processes and guidelines to maintain efficient, accurate and confidential
record systems.
7.To assist
in overseeing work on a day-to-day basis of any bank, temporary and admin
support staff bringing any issues to the attention of Admin Team Lead.
8.To attend
and participate in relevant team meetings including Administrative, Clinical
and Business Meetings.
9.To deal
with telephone enquiries from service users suffering with mental health
illnesses using empathy, understanding, initiative, tact and tenacity where
appropriate ensuring accurate information is forwarded appropriately in order
for appropriate care and follow up to be facilitated.
10.To liaise
with a range of internal and external personnel on a daily basis including
Clinical Professionals, Service Users and their Families/Carers, GP practices,
Consultants, Hospital departments and Health and Local Authority staff.
See attached full Job Description for further information.
Person Specification
Experience
Essential
- Previous office experience.
- Maintaining databases and spreadsheets.
- Team Working.
Desirable
- Previous experience working in an NHS environment.
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
- RSA/OCR Grade 3 Typing/Word Processing standard or equivalent.
- Able to demonstrate knowledge, experience and training.
Knowledge
Essential
- Understands the need for confidentiality.
- Understanding of client group.
Desirable
- Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures.
- Previous customer service role.
Additional Requirements
Essential
- Ability to communicate at all levels.
- Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals.
- Ability to minute complex clinical meetings.
Desirable
- Ability to deal with stressful situations and clients.
Person Specification
Experience
Essential
- Previous office experience.
- Maintaining databases and spreadsheets.
- Team Working.
Desirable
- Previous experience working in an NHS environment.
Qualifications
Essential
- Educated to GCSE level grade A to C or equivalent including Mathematics and English Language.
- RSA/OCR Grade 3 Typing/Word Processing standard or equivalent.
- Able to demonstrate knowledge, experience and training.
Knowledge
Essential
- Understands the need for confidentiality.
- Understanding of client group.
Desirable
- Previous NHS secretarial/ administrative experience and knowledge of hospital administration procedures.
- Previous customer service role.
Additional Requirements
Essential
- Ability to communicate at all levels.
- Excellent customer service skills with the experience and ability to deal with telephone enquiries from other Agencies, Service Users, their families and carers as well as Mental Health professionals.
- Ability to minute complex clinical meetings.
Desirable
- Ability to deal with stressful situations and clients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
