Access Team Shift Manager

Job description

Job responsibilities

Clinical practice and patient care

Ensure practice of self and team reflects the assessment response times and other metrics and outcome measures;

Design, deliver and evaluate care plans;

Attend and sometimes lead appropriate appointments and meetings, including MDTs, follow-up and assessment appointments, team meetings, etc.;

To be responsible for undertaking full mental health triage and assessment of care needs of patients presenting with complex clinical conditions;

To determine management plans, and where appropriate, deliver short term interventions for people who are referred with complex mental health needs based upon a comprehensive biopsychosocial, risk and needs assessment of that individual;

To determine and implement the appropriate treatment and risk management pathway for assessed individuals

Communication

Provide and facilitate comprehensive handover, and ensure appropriate and timely information sharing;

Where necessary, ensure timely, good quality information, shared in the most appropriate manner, to management, other teams & services, safeguarding, colleagues, people using services and other people involved in the care of those using our services

Analytical

Use and evaluate data, evidence and other information to guide positive outcomes for patients and to ensure the delivery of an efficient and safe service

Planning

Manage own time and priorities effectively, and support the team to do the same

Policy and legislation

Contribute to policy writing and review;

Ensure compliance with policy, guidance and legislation, including but not limited to:

i)Mental Health Act 1983

ii)Mental Capacity Act 2005

iii)Information Governance and GDPR (Data Protection Act 2018, Caldicott, etc.)

iv)Access to Health Records Act 1990

v)Care Act 2014

vi)Health & Social Care Act 2012

vii)Safeguarding Vulnerable Groups Act 2006

viii)Health & Safety at Work act 1974

People, service and site management

Undertake basic people management duties, in liaison with and under the direction of the Business, People & Performance Manager

Maintain and support others to maintain mandatory training, and continuous professional development;

Take ultimate responsibility for the shift management of the Access Team and act as site lead for Harrison House when on duty;

To cover the 24/7 Access Team rota, and on-call rota;

To provide on-call support to services across the organisation, including advising and supporting teams to resolve issues that arise;

To supervise and manage the daily workload in such a way to maximise efficiency, ensuring that duties are discharged safely and effectively. This includes the processing, evaluation and allocation of referrals as appropriate to the teams function, and an efficient caseload management system;

To role model and embed practice in accordance with our values, including that of attitude, conduct, language and clinical practice;

Participate in and undertake managerial, live and clinical supervision;

Deputise for short periods of time in the absence of senior management

Information

To undertake investigations in-line with the relevant organisational policy or national guidance, including complaints, Incidents, serious incidents and structured judgement reviews;

Ensure accurate, comprehensive and relevant records;

Undertake internal clinical audit

Research

Conduct research and evaluation in order to support informed continuous development and improvement to the service and the team members

Person Specification

Qualifications

Essential

• Current professional qualification in health or social care to degree/diploma level (RMN/RNMH/OT).
• UK professional registration (e.g. provide UK NMC PIN, UK Social Work.
• Registration Number, UK HCPC registration number).

Desirable

• IT qualification to level 2 or above;
• Supervisory, management or leadership qualification to level 3.
• Maths and English level 3 at C grade or above (grade 4).
• Post qualification award in health/social care at degree or equivalent level.
• Clinical Supervision Training.
• Nurse prescribing.
• Masters level study.
• Approved Mental Health Professional (AMHP) trained.
• ENB 998 or other NMC approved mentor qualification or mentor. qualification appropriate to discipline.

Knowledge

Essential

• Knowledge of the principles of non-medical prescribing and the use of patient group directives/protocols.
• Evidenced knowledge and understanding of trauma-informed, person-centred approaches.

Desirable

• Knowledge of issues involved in the treatment of mental illness and relapse prevention.
• Can demonstrate experience in audit and research.

Experience

Essential

• Five years post-registration mental health work experience.
• Evidenced knowledge of relapse prevention.
• 3 years supervision, management and/or leadership experience in a health or social care environment.
• Experience using patient records system(s).
• 3 years experience using clinical assessment tools.
• 3 years experience formulating and delivering biopsychosocial interventions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Navigo Health and Social Care CIC

Address

Harrison House / The Community & Other Services Occasionally as required

Peaks Lane

Grimsby

DN32 9RP

Employer's website

https://navigocare.co.uk/ (Opens in a new tab)